Won't boot up after Malwarebytes
Posted 13 May 2011 - 09:38 AM
I had my question posted in the wrong area and was redirected here. Here is the short version and you can ask for more specific details that you may need. I contracted a virus called Antimalware Doctor that i read scares people into buying their product or lack of. I researched and found Malwarebytes to be one of the best at removing it. Downloaded (free version) and ran. Found 7 or so issues and removed. All seemed fine again. 2 days later i ran it again just to double check nothing "re-appeared". It found 1 issue and needed to restart to finish. When i did that my pc will not boot up. Gets a error message: ; "Windows could not restart because of an error in the software". "Please report this problem as: load needed DLLs kernel". "Please contact your support person to report this problem".
Things i have tried.....Ran Recovery Console from my Windows XP disc. Tried chkdsk and fixboot. No help. Also tried to restart in safe mode and last known good config from the F8 page with same results.
I'm not against wiping and starting over but would like to exhaust all other options if possible to maybe get my info back first.
Dell Optiplex GX270 - Windows XP home w/disc
Thanks in advance for any help or suggestions.
Posted 16 May 2011 - 08:32 AM
Posted 16 May 2011 - 09:55 AM
Posted 16 May 2011 - 11:01 AM
Posted 16 May 2011 - 11:24 AM
1. Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD drive, and then restart the computer.
You'll need to see what key you need to use in order to boot from the CD. Usually it's F10
2. Click to select any options that are required to start the computer from the CD drive if you are prompted.
3. When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
4. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console.
5. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.
6. At the command prompt, type the appropriate commands to diagnose and repair your Windows XP installation.
Type Fixmbr (tap enter)
Restart the computer
Posted 16 May 2011 - 11:51 AM
One more quick question....Can i restore to an earlier date now & would that help anything? I know the day my problems started (i saw it happen) so if i can go to an earlier date would that remove any after effects or once that kind of thing is on there it will always be until it's wiped? Also if it would help can you tell me where to find system restore? I looked but can't find it now but know it's there somewhere.
Posted 16 May 2011 - 11:55 AM
I suggest you run a new MBAM scan, being sure to check for updates before scanning.
Post the results
Posted 16 May 2011 - 12:18 PM
I'm not against running a new scan but think i may wait until i get some things back-up better in case i have another booting issue. Getting ready for work now and have an appointment tomorrow so don't be concerned if it takes me a few days.
Posted 16 May 2011 - 12:22 PM
If you prefer to do a system restore:
Point to All Programs.
Point to Accessories.
Point to System Tools.
Click System Restore.
Follow the instructions on the wizard.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users