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BitDefender AV is preventing MBAM from updating.


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#1 carlos1

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Posted 04 June 2011 - 03:06 PM

Hello All,
For some reason BitDefender is preventing MBAM from updating. I have to disable Bitdefender in order to successfully manually update MBAM. This just happened all of a sudden. Does anyone know how to resolve this?

#2 1PW

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Posted 04 June 2011 - 03:20 PM

Hello All,
For some reason BitDefender is preventing MBAM from updating. I have to disable Bitdefender in order to successfully manually update MBAM. This just happened all of a sudden. Does anyone know how to resolve this?

Hello carlos1: :welcome:

Setting Exclusions for Malwarebytes' Anti-Malware in BitDefender 2011 Products:

  • Open BitDefender
  • Click Options and select Expert View
  • Click on Antivirus on the left, then click on the Exclusions
  • Click the checkbox next to Exclusions are disabled so that it says Exclusions are enabled
  • Click the + on the upper right to add a new exclusion
  • Ensure Exclude by file/folder path is set, then click Next
  • Click Browse
  • Click the + next to My Computer or Computer
  • Click the + next to C:
  • Click the + next to Program Files Note: In 64 bit Windows versions this will be C:\Program Files (x86)
  • Click once on Malwarebytes' Anti-Malware and click on OK
  • Repeat steps 5-9 and then click the + next to Windows
  • Click the + next to System32
  • Click the + next to drivers
  • Click once on mbam.sys and click on OK
  • Do the same for the following file:

    • C:\Windows\System32\Drivers\mbamswissarmy.sys Note: In 64 bit Windows versions this will be C:\Windows\SysWOW64\Drivers\mbamswissarmy.sys
  • click Next
  • click Finish
  • click Apply
  • In the Antivirus tab click on the Whitelist button on the bottom and add the following URL:

    data-cdn.mbamupdates.com
  • Click on Apply and then close the BitDefender window

Setting Exclusions for BitDefender 2011 Products in Malwarebytes' Anti-Malware:

  • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
  • Click the Add button on the lower left
  • In the small browse window that opens, navigate to C:\Program Files and click once on BitDefender and click OK
  • Click the Add button on the lower left
  • In the small browse window that opens, navigate to C:\Program Files\Common Files and click once on BitDefender and click OK
  • Close Malwarebytes' Anti-Malware

Please reply to this thread with your progress. :)

Comments expressed above are strictly my own and not those of Malwarebytes or their staff unless I directly quote.


#3 carlos1

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Posted 04 June 2011 - 03:56 PM

I have followed the instructions but still have the same issue.

#4 1PW

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Posted 04 June 2011 - 04:18 PM

Please open a "Command Prompt" and try a "ping data-cdn.mbamupdates.com"

Please reply to this thread with your results. :)

Comments expressed above are strictly my own and not those of Malwarebytes or their staff unless I directly quote.


#5 carlos1

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Posted 04 June 2011 - 04:31 PM

I can ping the update server no problem.

#6 1PW

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Posted 04 June 2011 - 04:36 PM

I can ping the update server no problem.

I am going to stand down in favor of a more competent Malwarebytes authority.

Your actions and responses have been quite helpful.

Hopefully a Malwarebytes staffer will respond soon. Thank you.

Comments expressed above are strictly my own and not those of Malwarebytes or their staff unless I directly quote.


#7 carlos1

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Posted 04 June 2011 - 04:53 PM

Ok, thanks for your help :D

#8 AdvancedSetup

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Posted 05 June 2011 - 01:54 AM

What is the EXACT name and version of BitDefender you're using and is it a paid version? What Operating System?

Please download and run the following and send us back the logs when completed.

Download DDS and save it to your desktop
http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.
Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr to run the tool.
When done, the DDS.txt will open.
Click Yes at the next prompt for Optional Scan.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt


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#9 carlos1

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Posted 05 June 2011 - 10:34 AM

I am using BitDefender Internet Security 2011, it is a fully licensed copy. My OS is Windows 7 Ultimate 64bit.

Attached Files



#10 AdvancedSetup

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Posted 06 June 2011 - 02:39 AM

Carlos, please see the following post.
User says that if he removes BitDefender and MBAM then re-install MBAM first it works and will update. Then installs BitDefender again and all seems to work. If you can please try the same thing.

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#11 carlos1

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Posted 07 June 2011 - 05:04 PM

I read the post from the other user experiencing the same problem. I uninstalled both MBAM and BitDefender. I reinstalled MBAM and updated it no problem. I waited a day so that I knew a new update would be available for MBAM. I then installed BitDefender. Again, MBAM would not update claiming that it had the latest database. I uninstalled BitDefender (takes about 3 minutes) and rebooted. I was then able to update MBAM again. So in short, the fix the other user was able to implement did not work in my case. :(

#12 Guest_SalvaMea_*

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Posted 07 June 2011 - 05:38 PM

I have Bitdefender AV Pro 2011 (Antivirus only) on Win 7 64 and the only issue with MBAM was the request during initial installation to uninstall. This is not uncommon with AV and particularly Internet Security suites (disabling Windows Defender was also requested). It did give me an option (which I took) to skip this stage. After installation there is no apparent conflict and no issue with MBAM updating. This suggests that the conflict lies with the firewall element. When you register with Bitdefender you need to establish an account which you can use to access support, maybe you can get them to resolve the matter.

#13 carlos1

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Posted 07 June 2011 - 06:18 PM

I made sure to skip the part where BitDefender wants to uninstall other security suites. I actually disabled each of the BitDefender modules one at a time to see which one is the culprit. If I disable the firewall module it still will not update. When I disable the antivirus module it works no problem--even if the firewall module is enabled at this moment. I have also made queries to BitDefender, haven't had a response from them since my initial request for help. I will try to make a new request with them.

#14 AdvancedSetup

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Posted 08 June 2011 - 12:45 AM

@carlos1

Can you please try running the GMER and DDS scans as shown in this post, and then post back the logs.

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#15 carlos1

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Posted 08 June 2011 - 10:06 AM

.
DDS (Ver_2011-06-03.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_24
Run by xyz at 9:51:11 on 2011-06-08
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.4087.2601 [GMT -5:00]
.
AV: BitDefender Antivirus *Enabled/Updated* {50909708-FF80-02AF-F814-B28405891E92}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: BitDefender AntiSpyware *Enabled/Updated* {EBF176EC-D9BA-0D21-C2A4-89F67E0E542F}
FW: BitDefender Firewall *Enabled* {68AB162D-B5EF-03F7-D34B-1BB1FB5A59E9}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\BitDefender\BitDefender 2011\vsserv.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\BitDefender\BitDefender 2011\updatesrv.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\BitDefender\BitDefender 2011\bdagent.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\BitDefender\BitDefender 2011\pchooklaunch64.exe
C:\Program Files\BitDefender\BitDefender 2011\Antispam32\pchooklaunch32.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Pidgin\pidgin.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files (x86)\GrabIt\GrabIt.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\REGSVR32.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Bitdefender Toolbar: {381ffde8-2394-4f90-b10d-fc6124a40f8c} - C:\Program Files\BitDefender\BitDefender 2011\Antispam32\IEToolbar.dll
uRun: [Google Update] "C:\Users\xyz\AppData\Local\Google\Update\GoogleUpdate.exe" /c
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [NUSB3MON] "C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2011\Antispam32\ieshow.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 207.217.126.81 207.217.77.82
TCP: Interfaces\{2EBBAC1B-0A7F-4AE9-B9A3-2EAC80F0E380} : DhcpNameServer = 207.217.126.81 207.217.77.82
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: Bitdefender Toolbar: {381FFDE8-2394-4F90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2011\Antispam32\IEToolbar.dll
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [NUSB3MON] "C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
mRun-x64: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2011\Antispam32\ieshow.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\xyz\AppData\Roaming\Mozilla\Firefox\Profiles\jot4ui6j.default\
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Users\xyz\AppData\Local\Google\Update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: C:\Users\xyz\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\xyz\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
============= SERVICES / DRIVERS ===============
.
R0 mv91xx;mv91xx;C:\Windows\system32\DRIVERS\mv91xx.sys --> C:\Windows\system32\DRIVERS\mv91xx.sys [?]
R1 Bdfndisf;BitDefender Firewall NDIS 6 Filter Driver;C:\Program Files\Common Files\BitDefender\BitDefender Firewall\bdfndisf6.sys [2010-8-20 88144]
R1 bdfwfpf;bdfwfpf;C:\Program Files\Common Files\BitDefender\BitDefender Firewall\bdfwfpf.sys [2010-8-20 99408]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 Updatesrv;BitDefender Desktop Update Service;C:\Program Files\BitDefender\BitDefender 2011\updatesrv.exe [2011-6-7 53224]
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\system32\drivers\AtihdW76.sys --> C:\Windows\system32\drivers\AtihdW76.sys [?]
R3 bdfm;bdfm;C:\Windows\system32\DRIVERS\bdfm.sys --> C:\Windows\system32\DRIVERS\bdfm.sys [?]
R3 nusb3hub;NEC Electronics USB 3.0 Hub Driver;C:\Windows\system32\DRIVERS\nusb3hub.sys --> C:\Windows\system32\DRIVERS\nusb3hub.sys [?]
R3 nusb3xhc;NEC Electronics USB 3.0 Host Controller Driver;C:\Windows\system32\DRIVERS\nusb3xhc.sys --> C:\Windows\system32\DRIVERS\nusb3xhc.sys [?]
R3 RecFltr;Reclusa Keyboard;C:\Windows\system32\drivers\RecFltr.sys --> C:\Windows\system32\drivers\RecFltr.sys [?]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk62x64.sys --> C:\Windows\system32\DRIVERS\yk62x64.sys [?]
S3 avc3;avc3;C:\Windows\system32\DRIVERS\avc3.sys --> C:\Windows\system32\DRIVERS\avc3.sys [?]
S3 avckf;avckf;C:\Windows\system32\DRIVERS\avckf.sys --> C:\Windows\system32\DRIVERS\avckf.sys [?]
S3 Update Server;BitDefender Update Server v2;C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\arrakis3.exe [2010-11-30 467248]
.
=============== Created Last 30 ================
.
2011-06-08 04:13:09 -------- d-----w- C:\ProgramData\BDLogging
2011-06-07 23:54:46 -------- d-----w- C:\Users\xyz\AppData\Local\Google
2011-06-07 05:32:01 -------- d-----w- C:\Users\xyz\AppData\Roaming\BitDefender
2011-06-07 05:31:55 -------- d-----w- C:\Program Files\BitDefender
2011-06-07 05:27:17 -------- d-----w- C:\ProgramData\BitDefender
2011-06-07 05:27:12 431176 ----a-w- C:\Windows\System32\drivers\bdfsfltr.sys
2011-06-07 03:51:54 39984 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-06-07 03:51:51 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-06-07 03:48:00 -------- d-----w- C:\Users\xyz\AppData\Roaming\Malwarebytes
2011-06-07 03:47:57 -------- d-----w- C:\ProgramData\Malwarebytes
2011-06-07 03:47:54 25912 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-06-07 02:37:47 -------- d-----w- C:\Program Files (x86)\NEC Electronics
2011-06-07 02:37:16 -------- d-----w- C:\Users\xyz\AppData\Local\Downloaded Installations
2011-06-07 02:36:49 -------- d-----w- C:\Program Files (x86)\Marvell
2011-06-07 02:24:24 53248 ----a-w- C:\Windows\SysWow64\CSVer.dll
2011-06-07 02:24:11 -------- d-----w- C:\Intel
2011-06-07 02:22:19 -------- d-----w- C:\Program Files (x86)\SystemRequirementsLab
2011-06-07 02:17:38 367104 ----a-w- C:\Windows\System32\wcncsvc.dll
2011-06-07 02:17:38 276992 ----a-w- C:\Windows\SysWow64\wcncsvc.dll
2011-06-07 02:17:10 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2011-06-07 02:16:45 14336 ----a-w- C:\Windows\System32\drivers\sffp_sd.sys
2011-06-07 02:15:10 243712 ----a-w- C:\Windows\System32\drivers\ks.sys
2011-06-07 02:00:05 -------- d-----w- C:\Users\xyz\AppData\Local\Adobe
2011-06-07 00:18:47 -------- d-----w- C:\Users\xyz\AppData\Roaming\TS3Client
2011-06-07 00:18:25 -------- d-----w- C:\Program Files\TeamSpeak 3 Client
2011-06-07 00:09:22 142336 ----a-w- C:\Windows\System32\poqexec.exe
2011-06-07 00:09:22 123904 ----a-w- C:\Windows\SysWow64\poqexec.exe
2011-06-06 23:43:19 -------- d-----w- C:\ProgramData\Blizzard Entertainment
2011-06-06 23:43:19 -------- d-----w- C:\Program Files (x86)\StarCraft II
2011-06-06 23:43:19 -------- d-----w- C:\Program Files (x86)\Common Files\Blizzard Entertainment
2011-06-06 23:38:32 -------- d-----w- C:\Users\xyz\AppData\Roaming\.purple
2011-06-06 23:38:13 -------- d-----w- C:\Program Files (x86)\Pidgin
2011-06-06 07:36:40 -------- d-sh--w- C:\Boot
2011-06-06 06:46:38 99176 ----a-w- C:\Windows\SysWow64\PresentationHostProxy.dll
2011-06-06 06:46:38 49472 ----a-w- C:\Windows\SysWow64\netfxperf.dll
2011-06-06 06:46:38 48960 ----a-w- C:\Windows\System32\netfxperf.dll
2011-06-06 06:46:38 444752 ----a-w- C:\Windows\System32\mscoree.dll
2011-06-06 06:46:38 320352 ----a-w- C:\Windows\System32\PresentationHost.exe
2011-06-06 06:46:38 297808 ----a-w- C:\Windows\SysWow64\mscoree.dll
2011-06-06 06:46:38 295264 ----a-w- C:\Windows\SysWow64\PresentationHost.exe
2011-06-06 06:46:38 1942856 ----a-w- C:\Windows\System32\dfshim.dll
2011-06-06 06:46:38 1130824 ----a-w- C:\Windows\SysWow64\dfshim.dll
2011-06-06 06:46:38 109912 ----a-w- C:\Windows\System32\PresentationHostProxy.dll
2011-06-06 06:43:02 961024 ----a-w- C:\Windows\System32\CPFilters.dll
2011-06-06 06:43:02 723968 ----a-w- C:\Windows\System32\EncDec.dll
2011-06-06 06:43:01 850432 ----a-w- C:\Windows\SysWow64\sbe.dll
2011-06-06 06:43:01 642048 ----a-w- C:\Windows\SysWow64\CPFilters.dll
2011-06-06 06:43:01 534528 ----a-w- C:\Windows\SysWow64\EncDec.dll
2011-06-06 06:43:01 259072 ----a-w- C:\Windows\System32\mpg2splt.ax
2011-06-06 06:43:01 199680 ----a-w- C:\Windows\SysWow64\mpg2splt.ax
2011-06-06 06:43:01 1118720 ----a-w- C:\Windows\System32\sbe.dll
2011-06-06 06:41:33 5509504 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-06-06 06:39:56 0 ----a-w- C:\Windows\ativpsrm.bin
2011-06-06 06:30:01 -------- d-----w- C:\Users\xyz\AppData\Local\ATI
2011-06-06 06:29:10 -------- d-----w- C:\Program Files (x86)\AMD APP
2011-06-06 06:29:07 -------- d-----w- C:\Program Files\Common Files\ATI Technologies
2011-06-06 06:29:07 -------- d-----w- C:\Program Files (x86)\Common Files\ATI Technologies
2011-06-06 06:28:08 -------- d-----w- C:\Program Files (x86)\ATI Technologies
2011-06-06 06:28:00 -------- d-----w- C:\Program Files\ATI Technologies
2011-06-06 06:27:58 -------- d-----w- C:\Program Files\ATI
2011-06-06 06:27:32 -------- d-----w- C:\ATI
2011-06-06 05:27:53 175616 ----a-w- C:\Windows\SysWow64\unrar.dll
2011-06-06 05:27:51 -------- d-----w- C:\Program Files (x86)\K-Lite Codec Pack
2011-06-06 05:05:11 -------- d-----w- C:\Users\xyz\AppData\Roaming\GrabIt
2011-06-06 05:04:20 -------- d-----w- C:\Program Files (x86)\GrabIt
2011-06-06 04:58:47 -------- d-----w- C:\Users\xyz\AppData\Local\Mozilla
2011-06-06 04:55:52 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-06-06 04:50:09 -------- d-----w- C:\Users\xyz\AppData\Roaming\QuickScan
2011-06-06 04:50:07 -------- d-sh--w- C:\Windows\Installer
2011-06-06 04:50:04 -------- d-----w- C:\Program Files\Common Files\BitDefender
2011-06-06 04:50:02 499301 ----a-w- C:\ProgramData\bdinstall.bin
2011-06-06 04:42:36 -------- d-sh--we C:\Documents and Settings
2011-06-06 04:42:36 -------- d-sh--w- C:\Recovery
.
==================== Find3M ====================
.
2011-05-05 06:28:10 59904 ----a-w- C:\Windows\SysWow64\OVDecode.dll
2011-05-05 06:27:58 51712 ----a-w- C:\Windows\SysWow64\OpenCL.dll
2011-05-05 06:27:42 12385280 ----a-w- C:\Windows\SysWow64\amdocl.dll
2011-04-22 20:18:47 27008 ----a-w- C:\Windows\System32\drivers\Diskdump.sys
2011-04-20 03:10:34 61952 ----a-w- C:\Windows\System32\OVDecode64.dll
2011-04-20 03:10:22 53760 ----a-w- C:\Windows\System32\OpenCL.dll
2011-04-20 03:10:14 16116224 ----a-w- C:\Windows\System32\amdocl64.dll
2011-04-20 02:44:48 9319936 ----a-w- C:\Windows\System32\drivers\atikmdag.sys
2011-04-20 02:30:16 22900736 ----a-w- C:\Windows\System32\atio6axx.dll
2011-04-20 02:09:18 151552 ----a-w- C:\Windows\System32\atiapfxx.exe
2011-04-20 02:09:04 676864 ----a-w- C:\Windows\SysWow64\aticfx32.dll
2011-04-20 02:07:46 795648 ----a-w- C:\Windows\System32\aticfx64.dll
2011-04-20 02:07:02 17693184 ----a-w- C:\Windows\SysWow64\atioglxx.dll
2011-04-20 02:05:08 462848 ----a-w- C:\Windows\System32\ATIDEMGX.dll
2011-04-20 02:04:54 480256 ----a-w- C:\Windows\System32\atieclxx.exe
2011-04-20 02:04:18 203776 ----a-w- C:\Windows\System32\atiesrxx.exe
2011-04-20 02:03:04 120320 ----a-w- C:\Windows\System32\atitmm64.dll
2011-04-20 02:02:48 423424 ----a-w- C:\Windows\System32\atipdl64.dll
2011-04-20 02:02:42 356352 ----a-w- C:\Windows\SysWow64\atipdlxx.dll
2011-04-20 02:02:30 278528 ----a-w- C:\Windows\SysWow64\Oemdspif.dll
2011-04-20 02:02:24 16384 ----a-w- C:\Windows\System32\atimuixx.dll
2011-04-20 02:02:20 59392 ----a-w- C:\Windows\System32\atiedu64.dll
2011-04-20 02:02:16 43520 ----a-w- C:\Windows\SysWow64\ati2edxx.dll
2011-04-20 01:59:20 4161536 ----a-w- C:\Windows\SysWow64\atidxx32.dll
2011-04-20 01:49:30 4951552 ----a-w- C:\Windows\System32\atidxx64.dll
2011-04-20 01:46:16 51200 ----a-w- C:\Windows\System32\aticalrt64.dll
2011-04-20 01:46:14 46080 ----a-w- C:\Windows\SysWow64\aticalrt.dll
2011-04-20 01:46:04 44544 ----a-w- C:\Windows\System32\aticalcl64.dll
2011-04-20 01:46:02 44032 ----a-w- C:\Windows\SysWow64\aticalcl.dll
2011-04-20 01:45:52 7768064 ----a-w- C:\Windows\System32\aticaldd64.dll
2011-04-20 01:42:04 6389760 ----a-w- C:\Windows\SysWow64\aticaldd.dll
2011-04-20 01:40:48 1222656 ----a-w- C:\Windows\System32\atiumd6v.dll
2011-04-20 01:40:14 1923584 ----a-w- C:\Windows\SysWow64\atiumdmv.dll
2011-04-20 01:40:02 3868672 ----a-w- C:\Windows\System32\atiumd6a.dll
2011-04-20 01:38:04 4286464 ----a-w- C:\Windows\SysWow64\atiumdag.dll
2011-04-20 01:31:12 5440000 ----a-w- C:\Windows\System32\atiumd64.dll
2011-04-20 01:30:36 4056576 ----a-w- C:\Windows\SysWow64\atiumdva.dll
2011-04-20 01:27:00 58880 ----a-w- C:\Windows\System32\coinst.dll
2011-04-20 01:23:12 366080 ----a-w- C:\Windows\System32\atiadlxx.dll
2011-04-20 01:23:06 262144 ----a-w- C:\Windows\SysWow64\atiadlxy.dll
2011-04-20 01:22:54 14848 ----a-w- C:\Windows\System32\atig6pxx.dll
2011-04-20 01:22:52 12800 ----a-w- C:\Windows\SysWow64\atiglpxx.dll
2011-04-20 01:22:52 12800 ----a-w- C:\Windows\System32\atiglpxx.dll
2011-04-20 01:22:48 39936 ----a-w- C:\Windows\System32\atig6txx.dll
2011-04-20 01:22:40 32768 ----a-w- C:\Windows\SysWow64\atigktxx.dll
2011-04-20 01:22:32 306176 ----a-w- C:\Windows\System32\drivers\atikmpag.sys
2011-04-20 01:21:44 40960 ----a-w- C:\Windows\System32\atiuxp64.dll
2011-04-20 01:21:38 31232 ----a-w- C:\Windows\SysWow64\atiuxpag.dll
2011-04-20 01:21:32 38912 ----a-w- C:\Windows\System32\atiu9p64.dll
2011-04-20 01:21:24 29184 ----a-w- C:\Windows\SysWow64\atiu9pag.dll
2011-04-20 01:20:50 53248 ----a-w- C:\Windows\System32\drivers\ati2erec.dll
2011-04-20 01:13:36 53760 ----a-w- C:\Windows\System32\atimpc64.dll
2011-04-20 01:13:36 53760 ----a-w- C:\Windows\System32\amdpcom64.dll
2011-04-20 01:13:28 52736 ----a-w- C:\Windows\SysWow64\atimpc32.dll
2011-04-20 01:13:28 52736 ----a-w- C:\Windows\SysWow64\amdpcom32.dll
2011-04-09 06:13:06 3957632 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-04-09 06:13:06 3901824 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-03-30 18:46:44 114704 ----a-w- C:\Windows\System32\drivers\AtihdW76.sys
2011-03-12 12:03:46 662528 ----a-w- C:\Windows\System32\XpsPrint.dll
2011-03-12 11:31:58 442880 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
2011-03-11 06:19:26 1395712 ----a-w- C:\Windows\System32\mfc42.dll
2011-03-11 06:19:26 1359872 ----a-w- C:\Windows\System32\mfc42u.dll
2011-03-11 05:40:24 1164288 ----a-w- C:\Windows\SysWow64\mfc42u.dll
2011-03-11 05:40:24 1137664 ----a-w- C:\Windows\SysWow64\mfc42.dll
2010-07-08 15:37:14 101544 ----a-w- C:\Program Files\Common Files\LinkInstaller.exe
.
============= FINISH: 9:53:21.95 ===============

Attached Files



#16 AdvancedSetup

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Posted 09 June 2011 - 05:52 PM

Interesting... not enough conclusive information to say for sure but let's do some maintenance to see if it helps.

From the Event Logs
6/6/2011 9:59:58 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR2

Please do a FULL DISK check of all of your drives using the following information.

How to Run Check Disk at Startup in Vista

Also read the following post to see if it can help correct this error.

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#17 area51reopened

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Posted 10 June 2011 - 08:26 PM

Setting Rules for Malwarebytes' Anti-Malware in BitDefender 2011 Products(Internet Security and Total Security):

Open BitDefender
Click Options and select Expert View
In Expert View,
Click on Firewall on the left, then click on Programs
Click on Add Rule and make 2 rules: one for mbam.exe and one for mbamservice.exe

This fix is easier and works!

#18 carlos1

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Posted 10 June 2011 - 11:42 PM

I have given up on trying to figure this out. I'll just have to disable BitDefender just to update MBAM. Thank you for all your efforts.




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