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Won't Update


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#1 Dshot

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Posted 10 June 2011 - 06:44 PM

I just updated my Malwarebytes from 1.50.1.1100 to 1.51.0.1200 (both were the free versions). When I updated, it told me it downloaded the latest version and then installed it. When I launched the program and told it to check the updates after the installation I got the error message: PROGRAM_ERROR_UPDATING (12163, 0, IsInternetConnected).

I'm running Windows Vista Home Basic SP2. I use Avast 6.0.1125, virus definitions version 110610-1 and Windows Firewall/Defender. Since I've been able to update Malwarebytes up to this version without any trouble I would assume it's a bug of some kind? I've also double checked to make sure that C:\Programs Files\Malwarebytes\Malwarebytes' Anti-Malware\mabam.exe is on the exclusion list of trusted programs in Windows Firewall/Defender.

Is there anything further I can do to fix this?

#2 Mainard

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Posted 10 June 2011 - 07:03 PM

Hello Dshot,

Please add to your firewall:

allow:
*.mbamupdates.com
if the firewall does not support wildcards
allow:
data-cdn.mbamupdates.com


Please let me know if this corrects your issue.

Thank you!
Grant Gardiner
Software Development Engineer in Test

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#3 Dshot

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Posted 15 June 2011 - 03:11 PM

Hello Dshot,

Please add to your firewall:

allow:

*.mbamupdates.com
if the firewall does not support wildcards
allow:
data-cdn.mbamupdates.com


Please let me know if this corrects your issue.

Thank you!


I don't see Windows Firewall having a web filter, should I just add this as if it were a program then? Avast is my anti-virus program and it doesn't have a firewall. I also use Windows Defender, is this a 2nd firewall through wWindows? Will I need to "allow" mbam items here as well?

Thanks again.
D-shot

#4 Mainard

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Posted 16 June 2011 - 01:48 PM

Hello Dshot,

Please let me know the following:
  • What is your Internet connection? (eg. Dial-up, broadband, satalite, dsl, etc...)
  • How do you connect to the Internet? (eg. Wireless, Ethernet, USB, etc...)

Thank you!
Grant Gardiner
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#5 Dshot

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Posted 17 June 2011 - 09:22 AM

I use a Cable Internet connection. The computer I'm having trouble with is a wireless connection to my modem/router. I actually get the same problem from the computer directly connected to the modem/router as well.

#6 Mainard

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Posted 17 June 2011 - 05:00 PM

Hello Dshot,

Please check your PM and respond.

Thank you very much. :)
Grant Gardiner
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