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#1 thejudge47

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Posted 03 August 2011 - 10:46 PM

new to the forum. my daughter brought me her laptop a few nights ago and said the google search wouldn't work. i tried a few things and ended up on a page that looked like a cheap version of google; findgala.com. i have spent the last 3 nights trying different removal programs but none worked. the laptop works basically fine (including internet) but google and yahoo search engines won't work. also, i am getting messages that the hp assistant can't connect. the machine is an hp laptop with windows 7. it has norton sercurity suite (compliments of comcast) and now malwarebytes, javara, and regsearch installed. i head read many articles on removal but they seem to be a little different for each machine. i have beginner to intermediate skills on a computer. any help is greatly appreciated!

#2 exile360

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Posted 03 August 2011 - 10:48 PM

Greetings :)

It sounds like you might have some sort of browser hijacker or search redirector. We can help you get it cleaned up, but we don't work on malware removal in this part of the forums.
Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.
One of the expert helpers there will give you one on one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

If you prefer to be assisted via email you may contact support@malwarebytes.org and one of our support staff members will assist you directly.

If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact corporate-support@malwarebytes.org and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.

Thank you :)
Samuel E Lindsey
Product Manager

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