Posted 16 August 2011 - 09:10 AM
I'm trying to use Malwarebytes on a possibly infected system that is not connected to the internet. I tried to update it by downloading the database on another PC using this method:
I made sure to delete the old database and rename the new one to the exact same name
While I didn't receive any errors, my log at the end of the scan indicated that I was using an older version of the database. I'm wondering if the update method mentioned above actually works (just a display problem), or if I'm somehow actually still using the older database.
I also tried to use the official database update installer, but that one didn't include a newer version than the one that came with the installer
Posted 16 August 2011 - 10:52 AM
Posted 16 August 2011 - 11:05 AM
Good luck getting your system cleaned up, and if your issues with infections persist then please feel free to do the following to receive expert assistance free of charge:
We don't work on malware removal in this part of the forums.
Please read and follow the directions here, skipping any steps you are unable to complete. Then create a NEW topic here.
One of the expert helpers there will give you one on one assistance when one becomes available.
Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.
If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.
If you prefer to be assisted via email you may contact firstname.lastname@example.org and one of our support staff members will assist you directly.
If you are a reseller, affiliate, technician, corporate, business, educational, government or non-profit customer then please contact email@example.com and include full contact details along with your Reference # when you do to ensure that you receive prompt assistance.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users