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#1 archeryguy

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Posted 13 September 2011 - 08:56 PM

hey guys i know im infected well i re-booted my whole laptop and installed malwarebytes...well when i preform a scan..towards the end of the scan i get this error
run-time error '5':

invalid procedure call or argument
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how can i fix this to remove the trojan virus

#2 AdvancedSetup

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Posted 13 September 2011 - 09:03 PM

Hello and Welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support
OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.


OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.


Please be patient, someone will assist you as soon as it is possible.


PS: Please use the "ADDREPLY" Posted Image button instead of other ones when you start replying. :)

Ron Lewis
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#3 archeryguy

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Posted 13 September 2011 - 09:06 PM

i can remove it i just need to fix this error i get

#4 AdvancedSetup

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Posted 13 September 2011 - 09:14 PM

Without knowing the line of code causing the error, anything would be speculation as to the cause.

If you can remove the virus then I suggest removing it first. Then run the program again and see if the issue remains.

However in most cases program failures are due to malware preventing it from running and thus the recommendation to have someone assist you in fixing it.

Thank you

Ron Lewis
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#5 AdvancedSetup

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Posted 14 September 2011 - 03:14 PM

Please go ahead and follow the original directions to run the scanners and posts the logs in the HJT forum and someone will assist you in cleaning your computer.

Thanks

Ron Lewis
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