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Is this a complete Scan?


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#1 fv42wid

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Posted 12 October 2011 - 11:18 AM

Hello,

I am using the free version of malwarebytes, and I just tried to do a full scan of my PC. The scan only took 15 seconds to complete, and only scanned 1649 objects. This does not sound correct to me. The log info is as follows:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7929

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

10/12/2011 12:13:55 PM
mbam-log-2011-10-12 (12-13-55).txt

Scan type: Full scan (C:\|)
Objects scanned: 1649
Time elapsed: 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Can anyone suggest anything to get a full scan to run?

#2 Firefox

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Posted 12 October 2011 - 11:37 AM

Hello and :welcome:

It is not a full scan you have there. This is most likely due to not having items checked for scanning correctly. See my screenshot below and make sure your settings are the same.

Posted Image

post-2065-0-92797800-1392234217.jpg


Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE


#3 fv42wid

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Posted 12 October 2011 - 11:51 AM

Thanks for responding! Looks like I have the same scan settings as you:

Posted Image

#4 Firefox

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Posted 12 October 2011 - 12:21 PM

Not sure whats up then, but you can try a clean install of Malwarebytes. Using the steps below will take out any changes that may have been made to Malwarebytes. If you have the PRO version you will need to have your ID and Key handy to re-register the program.

Please do the following:

  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

post-2065-0-92797800-1392234217.jpg


Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE


#5 noknojon

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Posted 15 October 2011 - 09:25 PM

I am using the free version of malwarebytes, and I just tried to do a full scan of my PC. The scan only took 15 seconds to complete, and only scanned 1649 objects. This does not sound correct to me

If you have now reinstalled to Firefoxs' directions. Open the Main face of the program and click Scanner.
Next click Full Scan. Make sure there is a Dot in the Middle Dial (Perform full scan).

Often the program has not fully installed and requires a reinstall as per instructions above.

Please let us know if the problem is now solved, or we can offer more help -

Regards -
Just another private helper .......................... The answer is always 42, or Reboot
If you are waiting for an answer Press F5 ................. you may have one waiting for you ........

#6 fv42wid

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Posted 16 October 2011 - 10:16 PM

Hi noknojon,

I've uninstalled mwb using the mbam-clean.exe program, rebooted, de-activated my antivirus and reinstalled mwb. I still seem to be having the same problem.

I just ran a full scan that took 18 seconds and scanned 1871 objects. My suspicion is that I have an infection that is tricking mwb into not scanning all objects because I've been able to run several complete scans prior to experiencing this problem earlier this week. Do you have any suggestions?

I'm using the free version of mwb. Is there a limited number of scans you are able to run using the free version?

#7 Firefox

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Posted 16 October 2011 - 10:28 PM

Just to answer your question, No, there is no limitation on the free version on how many times you can run a scan on your computer. The Free version is fully functional, you just have to do manual updates and scans with the free version.

As for you thinking it may be an infection, below you will find the instructions of what to do to have it checked by the experts (all for free).

If you think you are infected, here are the steps needed to get your computer cleaned....
Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support
OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.


NOTE: Please do not post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies.
If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.


OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.



OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.


Please be patient, someone will assist you as soon as possible.



PS: Please use the "Add Reply" Posted Image button not the Reply button when you start replying.

post-2065-0-92797800-1392234217.jpg


Dell Precision T7500, Win7 Ultimate 64bit fully updated, McAfee Corp Edition v8.8,
Watchguard Firewall, Intel Xeon E5606CPU, Dual Quad Core Processors, 16GB Ram,
E5606 @ 2.13GHz, Nvidia Quadro NVS420, Raid-1 Dual 1TB Sata 10000 rpm Hard Drives
Dual DVD Burners, IE10, Opera, MBAM, MBSB, MBAE





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