Jump to content


Photo

MalwareBytes installation and Systweak Regclean


  • Please log in to reply
2 replies to this topic

#1 ChristineT

ChristineT

    New Member

  • Members
  • Pip
  • 1 posts

Posted 22 October 2011 - 06:26 PM

I have been trying to install MalwareBytes because Windows Defender said I was infected and I read that MalwareBytes was good for detecting and getting rid of such problems. The computer in question is not my usual computer and when I tried to download MalwareBytes it wanted to send me an email. But the email went to my email program on my other machine. Since I wanted to install it on the PC with the supposed problem, I saved the install file mbam-setup-1.51.2.1300.exe, and copied it to my problem PC. But the problem PC told me the setup file was corrupted. After some searching, I found another way to download MalwareBytes, where I could do it right onto the problem PC, and started what I thought was the installation. But pretty soon, after saying OK or continue a few times, I see that rather than MalwareBytes it is installing something completely different called Systweak RegClean Pro. I am concerned and suspicious. The supposed infection I haveis something like hiloti.gen and I read that it does things to browsers and indeed my browsers have been acting strangely and I thought perhaps the contaminated browser was using my download attempt from MalWarebytes to actually download and install something else that may be malicious.

I'm not sure if I am being paranoid or sensibly cautious. So I thought it best to check here. Is it ok for me to go ahead and run Systeweak RegClean Pro? Is this actually part of installing MalwareBytes? or will the Systweak give me more headaches?

Thanks in advance for any help.

#2 Mystery

Mystery

    Elite Member

  • Spam Hunters
  • PipPipPipPipPip
  • 802 posts
  • Gender:Female
  • Location:Switzerland
  • Interests:Game development, learning computer/internet security in depth, and teaching safe computer usage to beginners and average users of all ages

Posted 22 October 2011 - 06:46 PM

Welcome to the forums ChristineT,

Systweak Regclean is not part of Malwarebytes' Anti-Malware.


If you think you are infected, here are the steps needed to get your computer cleaned....
Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Paying customer -- Contact Support via email
  • Option 3 —— Premium, Fee-Based Support
OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the
Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
    so that you're alerted when someone has replied to your post.


NOTE: Please do not post back to (bump) your topic within the first 48 hours.
Replying to your own posts changes the post count and helpers are looking for topics with zero replies.
If you reply to your own post helpers may think that you're already being helped and thus overlook your post.
  • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
  • You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.


OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site.


Please be patient, someone will assist you as soon as possible.


PS: Please use the "Add Reply" Posted Image button not the Reply button when you start replying.

#3 noknojon

noknojon

    you know why ---

  • Honorary Members
  • PipPipPipPipPipPip
  • 6,090 posts
  • Gender:Male

Posted 22 October 2011 - 08:43 PM

Hi -
Please follow the above directions from Mystery for free help on the Malware section of the forum.

Always look carefully at the download link for Malwarebytes, and make sure you are not clicking unrelated downloads -
See how some sites provide Misleading links to make it look like you are loading Malwarebytes -
There are a total of about 4 or 5 links to unrelated programs just on this page -
[attachment=68480:Fake Links.JPG]
Just another private helper .......................... The answer is always 42, or Reboot
If you are waiting for an answer Press F5 ................. you may have one waiting for you ........




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users