Virus: Start Menu program shortcuts, documents all missing after removal
Posted 04 November 2011 - 05:45 PM
various program shortcuts within Start --> All Programs are still missing, with the various program folders in the Start menu saying that they are empty.
Posted 08 November 2011 - 06:35 PM
Logs will be closed if you haven't replied within 3 days
Please don't attach the scans / logs for these tools, use "copy/paste".
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.
Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.
Vista and Windows 7 users:
1. These tools MUST be run from the executable. (.exe) every time you run them
2. With Admin Rights (Right click, choose "Run as Administrator")
Stay with this topic until I give you the all clean post.
You might want to print these instructions out.
I suggest you do this:
Download unhide.exe & save it to your windows folder:
Right click on unhide.exe and select Run as administrator (In case you have Vista or Win7)
This will unhide folders/files that were set to be hidden by the infection you had.
Let me know if that solved your problem.
Posted 14 November 2011 - 08:00 AM
Other members who need assistance please start your own topic in a new thread. Thanks!
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