Jump to content


Firefox

Member Since 04 Aug 2009
Offline Last Active Today, 12:53 PM
*****

Posts I've Made

In Topic: MBAM 2.X multiple crashes

Today, 12:53 PM

You will have to wait for someone on staff to review your logs, in the meantime I noticed you have Emsisoft Anti-Malware on your system, I believe there are some incompatibilities with it and MBAM. Try what is listed HERE by AdvancedSetup


In Topic: Malwarebytes fails to finish

Today, 12:43 PM

Hello and :welcome:

Please try the following and let us know if that corrects it or not.
MBAM Clean Removal Process 2x

If that does not correct the issue then please read the following and post back the requested logs.

Diagnostic Logs

Thank you

NOTE: There is an FAQ section with valuable information located here:
Common Questions, Issues, and their Solutions

In Topic: Windows 8.1 Update 1 will be available on April 8 -- here’s what’s new..

Today, 12:08 PM

I am with you on that Ron, if we buy new computers and I have the option to roll them back to Windows 7 we are doing so, if we are not given the option, then we find another vendor that will supply us the Win7 option.

In Topic: I have ads popping up, conduit.

Today, 11:29 AM

Hello and Welcome to Malwarebytes

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

In Topic: MBAM 2.X multiple crashes

Today, 11:07 AM

Sorry you are having issues.... Provide the logs listed below so someone on staff can assist you.

STEP 1
NOTE: If you have Win8/8.1 Skip Step 1 and go to Step 2 as DDS does not work on Win8/8.1

Please run the DDS scanner and send back both logs as attachments to your next reply.
Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include both of the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.
STEP 2

Please run mbam-check and send back the log as an attachment to your next reply.
  • Download mbam-check.exe from HERE and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post; instead please attach to your next reply the CheckResults.txt log file which should now be located on your desktop.
STEP 3

Please run the FRST tool and send back both logs as attachments to your next reply.

Download Farbar Recovery Scan Tool and save it to your desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system - that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your next reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your next reply.