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Malatorre

Member Since 25 Nov 2010
Offline Last Active May 01 2011 08:44 PM
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Topics I've Started

Thinkpoint - Troubles removing

27 November 2010 - 09:09 AM

I have read as many of the other threads as I could find but still can't get Thinkpoint off my husbands computer. If you can help I would be very grateful.
Here is the situation:

When the computer boots it goes straight to thinkpoint and looks like it is scaning for virus. when done if he does not continue the download that thinkpoint recommends, the system hangs. We never get past that point. I have tried the following:

Boot in Safe mode with the command prompt and run Malwarebytes. Malwarebytes did not find any threats to remove.
Boot in Safe mode with and without networking. Went to task manager to end the hotfix.exe. Once I did that, the screen on the computer went black and I could not acess any other function on the computer.

I see a few tips I am going to try in command prompt mode ( safe mode) but I don't know how to load anything to the desktop since I can't get to the desktop without letting Thinkpoint move further with it's install or scan.

Thanks

Thinkpoint

25 November 2010 - 10:58 PM

Malware Antibytes does not seem to be able to locate this Rogue threat. Can anyone help me with removal and cleaning up my registry?