CWilliams

Staff
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About CWilliams

  • Rank
    Staff

Profile Information

  • Location
    San Jose, CA
  • Interests
    Baseball, softball, football, basically any sport I can play.
  1. Hello RandomOne and Welcome to the Malwarebytes forum. This is the perfect spot for getting help with the mobile program. After reading your messages though I would like to have you submit a ticket to our support desk. This will help gather information on your device and the items detected without risking giving private information away. https://support.malwarebytes.org/customer/portal/emails/new?b_id=6439
  2. Hello Everyone, In regards to this detection it is a false positive. We have updating our database and this should not happen anymore. Make sure to update your database on your phone and check to see if you are still seeing this.
  3. Customer has submitted a Support Ticket. This topic will be closed.
  4. Hello, The Sales representative will have the numbers for the 3 year subscription. If you have anymore questions please let me know.
  5. Hello Nick and Welcome the Malwarebytes Support Forum. I understand you are working with one of our support agents in regards to the questions you have. If you are looking for the Malwarebytes Enterprise Edition Guide it is included in the email which you received with your license. This is located under the yellow box labeled: "To get started with Malwarebytes Enterprise Edition please do the following:" If you do not have access to that email please let me know and I will gladly get you a copy of the Admin Guide.
  6. Hello and Welcome to the Malwarebytes forum. We do provide pricing for a 3-year subscription as an option. Please contact our sales department for further information on a custom quote. This can be done from our webpage here
  7. Hello and thank you for visiting the Malwarebytes Forum Support. In your question about the EULA and the link in which it can be found; here is the location on our website. http://www.malwarebytes.org/eula/mbam/ You can visit this site anytime you would like to read it.
  8. Hello Alberto, Thank you for contacting us in regards to your issue with Malwarebytes Enterprise Edition. We are currently looking into your issue and there will be a ticket created on your behalf in our Support Ticketing System. You can always submit tickets to corporate-support@malwarebytes.org or Log into our Ticketing system http://helpdesk.malwarebytes.com/login From there you will be able to track and respond to our Support Staff. Thank you.
  9. Hello Mike, We are replying to your Support ticket you have submitted. Thank you.
  10. Hello Mrx, Thank for submitting this false positive report. You are currently working with myself inside the Support Helpdesk. I will go ahead and close this forum post. I will have a reply to you through the support email shortly. Thank you.
  11. Hello GreenKnight, Thank you. I am looking in to this problem.
  12. Hello Greenknight and Welcome the Malwarebytes Forums. I am glad you were able to resolve the problem but I would like to get some information from your computer to see if we can recreate the problem. Please run this tool, Please Download OTL to your Desktop: To Use OTL: Get OTL From http://www.geekstogo.com/forum/files/file/398-otl-oldtimers-list-it/ Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. OTL should now start. Change the following settings Change Drivers to All Change Standard Registry to All Under File Scans, change File age to 30 Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long. When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL. Please attach these 2 files in your next reply. Thank you.
  13. Hello Possum47 and Welcome to the Malwarebytes forum I think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions Right HERE (http://forums.malwar...?showtopic=9573), skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk by filling out the form located --> Right HERE (http://www.malwareby...ontact_consumer) OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site --> Right HERE (http://www.malwareby...support/premium) Please be patient, someone will assist you as soon as possible. PS: Please use the "Reply to this topic" button not the Reply button when you start replying.
  14. Hello Kyussgreen and welcome to the Malwarebytes forums! If you think you are infected, here are the steps needed to get your computer cleaned.... Please read the following so that you can begin the cleaning process: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk by filling out the form here. OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site. Please be patient, someone will assist you as soon as possible. PS: Please use the "Add Reply" button not the Reply button when you start replying.