I have the same problem I am hoping it is a glitch and not a spoofing of the software. Malwarebytes has been the only software to give me an effective starting point solution to a 6 month hack fest on my computer. Please tell me this is an opps on the counter. The count seems to reset when i do certain updates and will count down from 13 reseting randomly after updates. I also get an error message regularly after scans; can't remember the text exactly, I will post it here next time I get it. in essence, it reads 'that service is only avaialble to our registered users' sorry for the vagueness. I will buy the software as soon as I can afford it which should solve the problem .