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About Strenalis

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  • Birthday 06/21/1991

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  1. Thanks for coming! We could use some additional information, if you don't mind. Does this happen every time, or just the once?Was self-protection enabled? This is disabled by default.Was scan for rootkits enabled? This is disabled by default.If you're able to replicate the crash, I'd like you to enable complete memory dumps and have it crash again. Instructions for generating full dumps here. If you can get a complete memory dump, please upload it to wetransfer and attach here.Download and run or dds.scr. This tool gathers information about your system but does not make any alterations. This will gather two logs (DDS.txt and Attach.txt), save both of these and attach here.Download and run mbam-check. This tool gathers information about your Malwarebytes Anti-Malware installation. Attach "CheckResults.txt" here as well.If you'd rather not attach these files to this thread, feel free to send me a private message with the attachments instead. Cheers,
  2. Hi Firefox, I'm able to replicate this issue in-house, which means we'll be working on getting this fixed in the near future. Thanks for finding this one!
  3. Thank you for helping out, Stefan.
  4. Hey Stefan, did build 1200 fix the issue for you?
  5. Hi Donnat, As Wide Glide has pointed out, CNET is a trusted download partner for Malwarebytes Anti-Malware. If you choose to download the product through CNET, I would advise to be cautious of exactly which "Download Now" button you're clicking on, as there are often several "Download" buttons that are actually advertisements that will lead you elsewherew. The one you're looking for in this instances is shown in the attached screenshot. It's also important to note that sometimes CNET will bundle software that they are hosting with other content or encourage you to use their download tool. That is not the case with us. We have specifically requested that our download link go directly to our installer without any added bundled content. Also keep in mind that you may download Malwarebytes Anti-Malware from any of the other trusted download partners listed in the link provided by Wide Glide above. If you have any other questions or concerns, please don't hesitate to ask.
  6. This has been fixed in database v2013.02.23.04. It is now okay to remove from your Ignore List if you chose that temporary fix and should no longer have trouble accessing the internet. Thank you once again for your patience and understanding.
  7. Thank you for bringing this to our attention. We're currently investigating this issue and will have it fixed as soon as possible. In the meanwhile, please select to ignore the IP "" when the tray icon for Malwarebytes Anti-Malware appears. You can do this by right-clicking the Malwarebytes icon in the system tray and choosing the IP from the option "Add to Ignore List". This will allow you to access the internet normally. We will make an announcement when the issue is resolved. Thank you for your continued patience and support.
  8. Hi Russ and welcome to the forums! I think the confusion arises in the fact that there are two separate items that need to be up to date in order for Malwarebytes Anti-Malware to do its job properly. Database/Definitions - Think of this as a list of malware that Malwarebytes keeps track of. As new malware is created, we find it and add it to our database. This updates several times a day. Program - This is the actual software, "Malwarebytes Anti-Malware". We typically release an updated version that fixes bugs and adds new features every few months or so. The reason that you had to update twice was that when we release a new program update of Malwarebytes Anti-Malware, we bundle it with the latest database that's available at the time. But because the database is updated several times per day, the version that is included within the program becomes out of date very quickly. This means that you'll need to perform a secondary database update after installing a new version of the software (unless you happen to download the new version on the day of its release, that is ). So to make a long story short, everything that you've reported sounds completely normal. Hopefully this answers your question. If you have any other questions, or need more clarification on this issue, please feel free to let us know. Edit: Darn! Looks like you beat me to it, daledoc.
  9. In addition to Samuel's information, I'd also like to point out that the reason you ended up with the trial of the PRO version is most likely because you did not opt out of the free trial of Malwarebytes Anti-Malware PRO during the installation. You can opt out of this in the final window of the installer (see below screenshot) by unchecking the corresponding box, which is enabled by default. You may have missed this option when you were going through the installer on your computer. After the trial period has passed, ending the trial will simply revert Malwarebytes Anti-Malware back to the free version. As a friendly reminder, the free version of Malwarebytes Anti-Malware acts as an on-demand scanner only. It will not actively protect you from threats online or from within your computer (should any exist).
  10. Hi there Ken, If you'd like for these message boxes to not appear after a scheduled scan completes, you can turn this off by editing that particular scheduled scan. To do this, launch Malwarebytes Anti-Malware, then navigate to the Settings tab. From within here, navigate to the "Scheduler Settings" tab. Select a scheduled scan and click the Edit button near the bottom of the window. This should open a new window. By checking the box "Terminate program when scan completes successfully.", Malwarebytes Anti-Malware will be automatically closed and no message box will be shown. Please see the screenshot if you need help finding this option.
  11. Hi dallas7, Yes, that is still valid. The protection module will honor these three different settings and if any of them are set to "Show in results list and check for removal", then the protection module will block those types of files. However, if they are set to either "Show in results list and do not check for removal" or "Do not show in results list", then the protection module will not catch them. In short, exile360's post that you've linked is still 100% accurate.
  12. Hi normar1949, You are correct. There are quite a few topics that have since been resolved concerning this IP. It could very well be that your system is infected. If you'd like to pursue this and have the experts look into this, the following options are available to you: IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult You have 3 Options that you can choose from as listed below: Option 1 —— Free Expert advice in the Malware Removal Forum Option 2 —— Paying customer -- Contact Support via email Option 3 —— Premium, Fee-Based Support OPTION 1 As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have. Please read and follow the directions located here, skipping any steps you are unable to complete. After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. NOTE: Please do not post back to (bump) your topic within the first 48 hours. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again. Or You may send a Private Message to a Moderator asking for assistance. OPTION 2 Alternatively, as a paying customer, you can contact the help desk by filling out the form located here OPTION 3 If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site located here Please be patient, someone will assist you as soon as possible.
  13. I believe this is the one you're referring to: I definitely agree that Windows 8 isn't really offering much compatibility with most non-casual PC games. I suppose we'll have to see once people start getting their hands on it, though. Metro is perfectly fine for things like internet browsing, Microsoft Office, and casual gaming, but I just can't imagine a PC game like Skyrim or Assassin's Creed III functioning as a metro app.
  14. Edit: Ron beat me to it. That's what I get for writing a novel. An outgoing packet is when something from your own system is sent to another somewhere else in the world. An incoming packet is data that has been sent from a system out in the world somewhere to your own computer. With both types, Malwarebytes Anti-Malware will block this data so that packets with a destination to a bad IP will be stopped from leaving your computer, and packets from a bad IP headed towards your computer will be intercepted. If the packets are coming and going through Skype, then it's more than likely not an issue. Yes, Microsoft ditched true peer to peer convention when they introduced supernodes, but it's still possible to connect to other Skype clients. Since I'm not a Microsoft employee, I haven't seen the underlying networking code for how a client interacts with other clients and supernodes. But I would imagine that it if 100% of data was being handled only by supernodes, then the servers could easily be overloaded. Instead, less important packets of data might be sent back and forth between regular users to give some breathing room to the supernodes, while more important data like that which contains encrypted personal information (ie your conversations and phone calls on Skype) are handled strictly by the supernodes for obvious security reasons. Again, I'm not a Microsoft employee so this is just my take on why some Skype users are still connecting to malicious IP's. Hope this helps.