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About tetonbob

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  1. Hi Teddyjtr. Please see your private message inbox. Thanks! Also, if you have the MBAMService.log from the affected machine, that would be great to have. It's located here: C:\ProgramData\Malwarebytes\MBAMService\logs\
  2. Hello Teddyjtr. Welcome to the forums. Thanks for your report. Was this a test environment? Can you share the MD5 or SHA256 of the sample you ran? In our tests, we are successfully detecting some variants of CryptXXX. We are aware of additional variants and are working on solutions for our next Beta release.
  3. Hi wunsche. I edited out the image you provided as it showed the license and we don't want that posted. The license in the image was a Malwarebytes Anti-Malware license. In your purchase, you received both a Malwarebytes Anti-Exploit (MBAE) license and a Malwarebytes Anti-Malware (MBAM) license. The MBAE license has an ID and Key. The MBAM license in this case is only a Key. If you need further assistance, please create a ticket in our help desk. We do typically prefer to handle license issues in that more private setting. You can create a support ticket by following the instructions on this link: https://support.malwarebytes.com/customer/portal/articles/2029485?b_id=6440 Direct link to open a ticket: https://support.malwarebytes.com/customer/portal/emails/new?b_id=6440
  4. Hi RRin. Can you export the Application logs from your Event Viewer? run eventvwr.msc -> Windows Logs -> Application Right click on Application and select Save All Events As... Select a name and location for the .evtx file and save it Zip that file, and attach it to a reply. Thank you.
  5. Hi. Is this folder "C:\Program Files (x86)\Advanced Monitoring Agent" (aka C:\PROGRA~2\ADVANC~1)" related to GFI LanGuard?
  6. Thanks, GeekFreak. We're looking into this. About this: The \Quarantine directory is created as needed by the application, not during installation. Have the files in question actually be removed from your system? They no longer exist in their original locations? C:\PROGRA~2\ADVANC~1\patchman\11\lnsscomm.exe C:\Program Files\Common Files\Microsoft Shared\ClickToRun\Updates\16.0.6965.2058\OfficeClickToRun.exe
  7. Hi GeekFreak. Can up zip and upload this directory? C:\ProgramData\Malwarebytes\MBAMService\Quarantine Also please zip and upload this entire directory: C:\ProgramData\Malwarebytes\MBAMService\logs
  8. Yes, that is the intent eventually. The tech behind all these separate programs will be rolled into one Premium product. Thanks for your interest.
  9. Hi chaosomi. Thank you for the additional information. We'll continue to investigate.
  10. Hi chaosomi. Thanks for providing that information. This file also should no longer be detected. May I ask, exactly what was Nvidia doing at the time of this detection? Was there a driver update being performed?
  11. Hi chaosomi. The zip file that seems like it's supposed to hold the MBAMService.log file is empty. Can you please provide that MBAMService.log file please? It's located here: C:\ProgramData\Malwarebytes\MBAMService\logs
  12. Hi Mike. Thanks for your participation!
  13. Hi Mike. Thanks for your feedback. This behavior is normal and expected. We only added alerts to the notification area icon. We have not made any adjustments to the taskbar icon.
  14. Hi Tony4554. Thank you for your report. This was reported by another community member just before you did. This issue should be resolved. See: https://forums.malwarebytes.org/topic/184583-false-positives-dao-file/ This file should no longer be detected. If you've added DAO.20852700.exe to the exclusions in Malwarebytes Anti-Ransomware BETA, please do remove from exclusions and let us know if the issue returns. It should not. Thank you!
  15. Great, thanks for letting us know! We look forward to any other feedback you may have.