ouchy

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About ouchy

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  1. I had some malware on my computer (trovi.com, speed up my pc, and backup my pc). I got them in a bundle download that was full of junk. I downloaded the latest versions of malwarebytes, adwcleaner, and hitman pro in order to clean it out. I also have Norton on my computer (which, for the record, is useless and found nothing). Ever since I took care of these issues, malwarebytes simply will not open. I get the "Malwarebytes anti-malware has encountered a problem and needs to close" error on startup and when I try to open the program from my desktop. I can't run it at all. Is this a sign that the malware which I downloaded could still be causing havok on my computer, or is this more likely an unrelated error? I was able to run all of the programs succesfully about a week ago, but now this one just won't open.
  2. I had some malware on my computer (trovi.com, speed up my pc, and backup my pc). I got them in a bundle download that was full of junk. I downloaded the latest versions of malwarebytes, adwcleaner, and hitman pro in order to clean it out. I also have Norton on my computer (which, for the record, is useless and found nothing). Ever since I took care of these issues, malwarebytes simply will not open. I get the "Malwarebytes anti-malware has encountered a problem and needs to close" error on startup and when I try to open the program from my desktop. I can't run it at all. Is this a sign that the malware which I downloaded could still be causing havok on my computer, or is this more likely an unrelated error? I was able to run all of the programs succesfully about a week ago, but now this one just won't open.
  3. I recently had my computer cleaned up at a repair place. They wiped everything and reinstalled Windows, but I never had to give them any product key. I also haven't used a product key myself...ever. So if I do delete this program out of the quarantine, does that mean if I have to reinstall Windows again and don't have my product key written down somewhere, I'll be out of luck and have to buy a new one? Or is this an ok thing to just delete?
  4. I guess I should also add that while I was on a website, a little Java window popped up on my bottom toolbar saying something about updating or....I don't know really. I had never seen something like that before and honestly have never even noticed the Java icon down there, so I just closed Firefox immediately. I don't know if that has anything to do with it...but that's one of the reasons why I decided to scan tonight and found this.
  5. Hello! I ran a scan of my computer with Norton and it found nothing. I had a feeling something was up because my computer mysteriously got really slow after searching for info on random websites. I scaned with Malwarebytes and it found PUP.PSWTool.ProductKey in C:\System Volume Information. I clicked to remove it and the program put the file in quarantine. I am wondering if this is a real virus or if it's a false positive. Should I delete it from the quarantine or just leave it there? Does anyone know what this file does? Thanks very much in advance!