LDTate

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About LDTate

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  • Birthday 05/30/1951

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  1. How will I know if that was effective, wait to see if the pop-ups don't come back? Yes but do ad Adblock Plus Also what is 41.teracreateive.com and why is my PC is trying to connect to this site? It's what we call a browser hijacker that you picked up somewhere and it's trying to "Call Home"
  2. Download and run Chrome Cleaner https://www.google.com/chrome/cleanup-tool/ If that didn't work: Lets try this: Start Task Manager To start Task Manager, take any of the following actions: Press CTRL+ALT+DELETE, and then click Task Manager. or Press CTRL+SHIFT+ESC. End the process for **all** Google and / or Chrome items. Reset your browser settings 1.In the top-right corner of the browser window, click the Chrome menu 2.Select Settings. 3.At the bottom, click Show advanced settings. 4.Under the section "Reset settings,” click Reset settings. 5.In the dialog that appears, click Reset. **If that didn't do the trick** Start Task Manager To start Task Manager, take any of the following actions: Press CTRL+ALT+DELETE, and then click Task Manager. or Press CTRL+SHIFT+ESC. End the process for **all** Google and / or Chrome items. If you have Bookmarks that you want to save, you want to do that first. Export / Import Bookmarks. https://support.google.com/chrome/answer/96816?hl=en We need to uninstall Chrome completely and remove the user folder, then re-install it if you want to keep Chrome It's hidden so we have to show hidden files and folders. Here's how to display hidden files and folders. Open Folder Options by clicking the Start button (Windows Globe), clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. Click the View tab. Under Advanced settings, click Show hidden files, folders, and drives, and then click OK. Go to: C:\Users\(your name)\AppData\Local\Google\Chrome\User Data <----Delete this folder Go to: C:\Users\(your name)\AppData\Local\Google <----Delete this folder Now we need to rehide files, folders: Open Folder Options by clicking the Start button (Windows Globe) , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. Click the View tab. Under Advanced settings, uncheck Show hidden files, folders, and drives, and then click OK. Also if you have utilized chrome's "sync" ability, that may be bringing the infection back as well we need to uninstall check the section for "delete your synced data from your Google Account " at the bottom of the page http://support.google.com/chrome/bin/answer.py?hl=en&answer=185277 Reinstall Chrome https://www.google.com/intl/en/chrome/browser/ Please install AdBlock for Chrome: https://adblockplus.org/category/adblock-plus-chrome/ **Let me know if that solves the issue.**
  3. I'm not seeing any infections. When it goes to 100%, have you opened task manager to see what is pegging the system? Use Alt/Ctrl/Del keys at the same time to open task manager and look at processes.
  4. Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  5. Great job You're quite welcome. I'm happy to have helped, and glad this is resolved. As there are no other issues which need addressing we can now close this ticket. Thanks for choosing Malwarebytes! Peace Be With You Help Secure your browsers FireFox. AdBlock https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/ AdBlock for IE and Chrome IE: https://adblockplus.org/releases/adblock-plus-10-for-internet-explorer-released Chrome: https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb?hl=en-US Edge: https://www.microsoft.com/en-us/store/apps/adblock-plus/9nblggh4r9nz I would suggest you consider adding our Malwarebytes Anti-Exploit and tMalwarebytes Anti-Ransomware to your protection. We have two other tools that will help **prevent** but **will NOT remove a Ransomware or encryption** Both are BETA so keep that in mind and all questions, issues, etc., need to be posted in our public forum. Malwarebytes Anti-Ransomware Beta https://forums.malwarebytes.org/topic/177751-introducing-malwarebytes-anti-ransomware-beta/ Malwarebytes Anti-Exploit https://www.malwarebytes.org/antiexploit/ **DO NOT** open any email attachments until you confirm from the person who shows sent it, really sent it and what it is. **Do Not** reply to any pop-up messages or phone calls stating your pc is infected. It's a scam. Make sure you have backed up any important data such as pictures, etc onto a external device or external backup supplier. Seven tips to keep your PC safe http://blog.malwarebytes.org/intelligence/2013/06/seven-tips-to-keep-your-pc-safe-this-summer/ LD Tate "Customer Success Team"
  6. Did that take care of it?
  7. I have attached A file I need you to download and save it to the same place that you saved the FRST program Download attached **fixlist.txt** and save it to same location where the FRST tool is located. NOTE: Both FRST.exe and the fixlist.txt must be in the same location or the fix will not work. Close all browsers before running. !https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixlist.jpg! After that you don't have to do anything else with the fixlist, we will continue using the FRST tool. Right-click on *FRST* icon ( !https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif! ) and select ( !https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg! ) *Run as Administrator* to start the tool. _XP users just double-click, and then click run after receipt of Windows Security Warning - Open File._ _8 users will be prompted about Windows SmartScreen protection - click More information and Run._ !https://sites.google.com/site/cannedfixes/home/cleaning-guide/frst-run.png! The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use. This time please press *FIX* and wait patiently. !https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixconsole.jpg! A reboot may occur. Upon completion a logfile will be opened (also saved to the desktop) called *fixlog.txt*. !https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixlog.jpg! They will look like this: https://sites.google.com/site/cannedfixes/home/deskcompictures/frst-fixlist.jpg Please *attach that file* for my review. **Also let me know how it's running now** fixlist.txt
  8. -Type your response at the top of this reply- **Please ignore that if you see it as it will run everything together. Just use the open windows area to reply** Disable your AntiVirus and AntiSpyware applications, if possible, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : http://forums.whatthetech.com/index.php?showtopic=96260 Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. •Double-click to run it. When the tool opens click Yes to disclaimer. 32 Bit http://download.bleepingcomputer.com/farbar/FRST.exe 64 Bit http://download.bleepingcomputer.com/farbar/FRST64.exe **Please wait and look for the option to Run or Save. Click Save to save the file** •Double Click the program to open it. •Click the Scan button. •When the scan has finished, it will make a log (FRST.txt) in the same directory the tool is run. Please attach the FRST.txt in your reply. •The first time the tool is run, it also creates another log named Addition.txt. Please attach that to your next reply as well. **Please attach both FRST.txt and Addition.txt** Please save using the default Notepad format, DO NOT USE WORD or any other office type of software. DO NOT COPY & PASTE the log, send it as an attachment. Reply to THIS ticket, DO NOT create a new one. Larry Tate - *"LDT"* Consumer Support Specialist & Malware Removal Specialist_ !https://www.malwarebytes.org/images/staff.png(Crushes Malware Restores Confidence)!:https://www.malwarebytes.org/
  9. TY Mieke I just saw your reply.
  10. ProgramData\WebEx\WebEx\ This was a False Positive Please Update Malwarebytes.
  11. Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  12. Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  13. Yes it's safe but you should empty those every now and then,. If you have a lot of them, it can prevent being able to add more. Please open Malwarebytes. Open Malwarebytes (MBAM) > History > Quarantine > Delete All Open Malwarebytes (MBAM) > History > Application Logs > Delete All
  14. I do not see any infections in your scan logs. You might find this interesting: https://www.mywot.com/en/forum/7490-loaris-trojan-remover-is-it-rogue
  15. Hi Sophie, We are going to perform a clean install, please follow these steps: Make sure you have your ID and key handy before uninstalling. **Please run step 1 twice before running step 2** Do Not skip **Step 1:** **Step 1:** Run the clean up tool and allow a reboot when prompted. https://downloads.malwarebytes.org/file/mbam_clean **Restart the pc** **Step 2:** Install Malwarebytes Anti-Malware (MBAM) by following the link below. https://downloads.malwarebytes.org/file/mbam/ Save the file and double-click it to begin the installation, selecting options you desire when presented. Once the program is installed, activate the license with the ID and Key. There should be a Malwarebytes Anti-Malware icon on the desktop, double-click that to open program. If there is no icon, you can go to: C:\Program Files\Malwarebytes Anti-Malware<<<<this folder... and double click the mbam icon in that folder Once open, there will be a series of tabs, labeled in order: Scanner | Protection | Update | Quarantine | Logs | Ignore list | Settings | More Tools | About Click the “Activate” button to proceed for a successful registration. Note: The license-related links in the Menu Bar will then appear at the link called “My Account” at the top. Note: The code is case sensitive and contains letters and numbers that can be easily confused, so make sure you distinguish between the letter "O" and the number "0", or alphabet "l" and the number "1" or a letter S and a number 5, if you enter the code manually. Please make sure you are **COPYING and PASTING** the license key directly into the proper fields. Please also make sure you are only including the letters and numbers and not the words ID or Key. Finally, make sure you are not including additional spaces before or after the ID and Key. If done correctly you should get it registered. **Power Off and Restart the pc** **How to Copy / Paste** If Needed Take your mouse, and place your cursor at the beginning of the text, then click and hold the left mouse button while dragging your mouse over the text. This should highlight the text. Now release the left mouse button. Now, with the cursor over the highlighted text, right click the mouse for options, and select 'copy'. Now over the empty space for the numbers, right click your mouse again, and select 'paste' and you will have copied and pasted the text. http://www.youtube.com/watch?v=c66pvfilotA In the License Details screen you will see a single field labeled with the word *KEY*. If you also have an ID, click the link below the KEY field that reads *I also have an ID...* and you will be directed to a new screen where you will enter both your *ID* and *Key*." p((. _Larry Tate - *"LDT"* Consumer Support Specialist & Malware Removal Specialist_ !https://www.malwarebytes.org/images/staff.png(Crushes Malware Restores Confidence)!:https://www.malwarebytes.org/