willduffy

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About willduffy

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  • Location
    New Jersey
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    Science Fiction, Space Exploration
  1. I don't have a screen shot but those were the two logs that the Malwarebytes program generated when I ran it. A window popped up and said to re-start the cmputer to remove all active threats. I just ran the quick scan and it found the same thing Hijack:Comsysapp which I highlighted in red in my last post. I also went on your website and found info on how to keep Malwarebytes and Windows Security Essentials from interfering with each other and implemented that by having each program ignore the other. (Example - putting mbam.exe into MS Security Essentials ignore list.)
  2. OK. I've deleted the remaining bits of the McAffee program and did a scan with your software. It found something in the registry (?) twice called comsysapp which it says highjacks (?) Here are the is the logs - (I've deleted extraneopus information) Malwarebytes Anti-Malware (PRO) 1.70.0.1100 Database version: v2013.01.28.06 Windows XP Service Pack 3 x86 NTFS Internet Explorer 8.0.6001.18702 Protection: Enabled 1/28/2013 7:53:04 PM MBAM-log-2013-01-28 (21-01-02).txt Scan type: Full scan (A:\|C:\|D:\|E:\|) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 208855 Time elapsed: 45 minute(s), 47 second(s) Registry Data Items Detected: 1 HKLM\SYSTEM\CurrentControlSet\SERVICES\COMSYSAPP|Type (Hijack.Comsysapp) -> Bad: (272) Good: (16) -> No action taken. (end) ------------------------- Malwarebytes Anti-Malware (PRO) 1.70.0.1100 www.malwarebytes.org Database version: v2013.02.02.10 Windows XP Service Pack 3 x86 NTFS Internet Explorer 8.0.6001.18702 Will :: WILL-DESKTOP [limited] Protection: Enabled 2/2/2013 8:26:23 PM mbam-log-2013-02-02 (20-26-23).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 173382 Registry Data Items Detected: 1 HKLM\SYSTEM\CurrentControlSet\SERVICES\COMSYSAPP|Type (Hijack.Comsysapp) -> Bad: (272) Good: (16) -> Delete on reboot. (end) ------------------------------------------------- After re-booting, I ran malwarebytes again and it didn't detect it. But the files are still showing the same message.
  3. Alrighty. I got the DDS to run by disabling Microsoft Security Essentials, and unchecking the Disable whitelist box (which also unchecks the Scan box at the top of the tree for some reason.) Here are the logs I got. dds.txt - DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_32 Run by Administrator at 11:49:13 on 2013-01-24 #Option MBR scan is disabled. Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.768.404 [GMT -5:00] . AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095} . ============== Running Processes ================ . C:\Program Files\Microsoft Security Client\MsMpEng.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe C:\Program Files\Raxco\PerfectDisk\PDSched.exe C:\WINDOWS\System32\alg.exe C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\wbem\wmiprvse.exe C:\WINDOWS\System32\svchost.exe -k netsvcs C:\WINDOWS\system32\svchost.exe -k NetworkService C:\WINDOWS\system32\svchost.exe -k LocalService C:\WINDOWS\system32\svchost.exe -k LocalService . ============== Pseudo HJT Report =============== . BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe mRun: [QuickTime Task] "d:\program files\plugins\QTTask.exe" -atboottime mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" uPolicies-Explorer: NoDriveTypeAutoRun = dword:145 mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1 mPolicies-Explorer: NoDriveTypeAutoRun = dword:145 IE: E&xport to Microsoft Excel - d:\progra~1\micros~1\office12\EXCEL.EXE/3000 IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1273425580654 DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1298059598900 DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab TCP: Interfaces\{D3773376-6C19-4F9F-ABEB-F6F473E31CB8} : DHCPNameServer = 167.206.245.130 167.206.245.129 . ============= SERVICES / DRIVERS =============== . R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-3-20 171064] R1 MpKsl23ca790c;MpKsl23ca790c;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{bcdd150d-4424-4ca7-aa3e-e8990fc359e6}\MpKsl23ca790c.sys [2013-1-23 29904] R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-9-13 398184] R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-1-15 682344] R2 PDSched;PDScheduler;c:\program files\raxco\perfectdisk\PDSched.exe [2004-11-1 237635] R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-1-15 21104] R3 nv3;nv3;c:\windows\system32\drivers\nv3.sys [2010-5-16 198144] R3 wdm_au8830;Aureal Vortex 8830 Audio Driver (WDM);c:\windows\system32\drivers\adm8830.sys [2012-1-14 702080] S1 mferkdk;VSCore mferkdk;\??\d:\program files\mcafee\virusscan enterprise\mferkdk.sys --> d:\program files\mcafee\virusscan enterprise\mferkdk.sys [?] S3 ngrpci;NETGEAR FA310TX Fast Ethernet Adapter Driver;c:\windows\system32\drivers\Ngrpci.sys [2012-1-14 32840] . =============== Created Last 30 ================ . 2013-01-24 04:27:08 29904 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{bcdd150d-4424-4ca7-aa3e-e8990fc359e6}\MpKsl23ca790c.sys 2013-01-24 04:27:05 60872 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{bcdd150d-4424-4ca7-aa3e-e8990fc359e6}\offreg.dll 2013-01-24 04:23:17 6991832 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{bcdd150d-4424-4ca7-aa3e-e8990fc359e6}\mpengine.dll 2013-01-23 04:18:39 6991832 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll 2013-01-22 17:05:08 -------- d-----w- c:\program files\FileASSASSIN 2012-12-31 01:34:50 63352 ----a-r- c:\windows\system32\NicEtCo.dll 2012-12-31 01:34:49 35704 ----a-r- c:\windows\system32\NicInst.dll 2012-12-31 01:34:49 179048 ----a-r- c:\windows\system32\e1000msg.dll 2012-12-31 01:34:48 28536 ----a-r- c:\windows\system32\NicCo.dll 2012-12-31 01:34:48 154496 ----a-r- c:\windows\system32\Prounstl.exe 2012-12-31 01:34:47 171416 ----a-r- c:\windows\system32\drivers\e1000325.sys . ==================== Find3M ==================== . 2012-12-14 21:49:28 21104 ----a-w- c:\windows\system32\drivers\mbam.sys 2012-11-01 12:17:54 916992 ----a-w- c:\windows\system32\wininet.dll 2012-11-01 12:17:54 43520 ------w- c:\windows\system32\licmgr10.dll 2012-11-01 12:17:54 1469440 ------w- c:\windows\system32\inetcpl.cpl 2012-11-01 00:35:34 385024 ------w- c:\windows\system32\html.iec . ============= FINISH: 11:50:14.21 =============== Attach.txt - . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-11-20.01) . Microsoft Windows XP Professional Boot Device: \Device\HarddiskVolume1 Install Date: 5/9/2010 12:43:58 PM System Uptime: 1/24/2013 11:41:27 AM (0 hours ago) . Motherboard: Intel Corporation | | SE440BX-3 Processor: Intel Pentium III processor | J4J1 | 598/100mhz . ==== Disk Partitions ========================= . A: is Removable C: is FIXED (NTFS) - 29 GiB total, 12.802 GiB free. D: is FIXED (NTFS) - 38 GiB total, 35.567 GiB free. E: is CDROM () . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP22: 10/15/2012 11:24:58 AM - Software Distribution Service 3.0 RP23: 10/18/2012 11:43:23 AM - Software Distribution Service 3.0 RP24: 10/20/2012 1:01:45 PM - Software Distribution Service 3.0 RP25: 10/21/2012 7:48:18 PM - Software Distribution Service 3.0 RP26: 10/23/2012 5:40:01 AM - Software Distribution Service 3.0 RP27: 10/25/2012 10:32:34 PM - Software Distribution Service 3.0 RP28: 10/28/2012 4:21:47 AM - Software Distribution Service 3.0 RP29: 10/29/2012 4:19:03 PM - Software Distribution Service 3.0 RP30: 11/3/2012 6:04:04 PM - Software Distribution Service 3.0 RP31: 11/5/2012 9:32:36 PM - Software Distribution Service 3.0 RP32: 11/7/2012 3:46:41 PM - Software Distribution Service 3.0 RP33: 11/8/2012 3:48:10 PM - Software Distribution Service 3.0 RP34: 11/9/2012 5:58:20 PM - Software Distribution Service 3.0 RP35: 11/10/2012 8:07:02 PM - Software Distribution Service 3.0 RP36: 11/13/2012 6:29:09 PM - Software Distribution Service 3.0 RP37: 11/15/2012 6:23:50 PM - Software Distribution Service 3.0 RP38: 11/16/2012 10:49:51 PM - Software Distribution Service 3.0 RP39: 11/17/2012 10:48:50 PM - Software Distribution Service 3.0 RP40: 11/19/2012 5:50:07 PM - Software Distribution Service 3.0 RP41: 12/30/2012 8:43:46 PM - Software Distribution Service 3.0 RP42: 12/30/2012 9:18:29 PM - Software Distribution Service 3.0 RP43: 1/1/2013 10:48:38 AM - Software Distribution Service 3.0 RP44: 1/3/2013 9:46:05 PM - Software Distribution Service 3.0 RP45: 1/5/2013 6:09:19 PM - Software Distribution Service 3.0 RP46: 1/8/2013 6:26:23 AM - Software Distribution Service 3.0 RP47: 1/9/2013 11:23:32 AM - Software Distribution Service 3.0 RP48: 1/11/2013 12:55:01 PM - Software Distribution Service 3.0 RP49: 1/13/2013 2:00:17 PM - Software Distribution Service 3.0 RP50: 1/14/2013 10:09:18 PM - Software Distribution Service 3.0 RP51: 1/16/2013 10:49:00 PM - Software Distribution Service 3.0 RP52: 1/18/2013 10:52:08 AM - Software Distribution Service 3.0 RP53: 1/20/2013 12:18:31 PM - Software Distribution Service 3.0 RP54: 1/21/2013 3:43:03 PM - Software Distribution Service 3.0 RP55: 1/22/2013 11:18:27 PM - Software Distribution Service 3.0 RP56: 1/23/2013 11:22:59 PM - Software Distribution Service 3.0 . ==== Installed Programs ====================== . Adobe Flash Player 10 Plugin Adobe Flash Player 11 ActiveX Apple Application Support FileASSASSIN Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) Hotfix for Windows XP (KB2443685) Hotfix for Windows XP (KB2633952) Hotfix for Windows XP (KB952287) Hotfix for Windows XP (KB954550-v5) Hotfix for Windows XP (KB961118) Hotfix for Windows XP (KB979306) IntelĀ® PRO Network Connections Drivers Java Auto Updater Java 6 Update 32 Malwarebytes Anti-Malware version 1.70.0.1100 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 Security Update (KB2656353) Microsoft .NET Framework 1.1 Security Update (KB2656370) Microsoft .NET Framework 2.0 Service Pack 2 Microsoft .NET Framework 3.0 Service Pack 2 Microsoft .NET Framework 3.5 SP1 Microsoft Application Error Reporting Microsoft Office 2007 Service Pack 3 (SP3) Microsoft Office Access MUI (English) 2007 Microsoft Office Access Setup Metadata MUI (English) 2007 Microsoft Office Excel MUI (English) 2007 Microsoft Office File Validation Add-In Microsoft Office InfoPath MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Professional Plus 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) Microsoft Office Publisher MUI (English) 2007 Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Word MUI (English) 2007 Microsoft Security Client Microsoft Security Essentials Microsoft Software Update for Web Folders (English) 12 Mozilla Firefox (3.6.8) PerfectDisk QuickTime Rhapsody Security Update for CAPICOM (KB931906) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596666) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition Security Update for Microsoft Windows (KB2564958) Security Update for Windows Internet Explorer 8 (KB2482017) Security Update for Windows Internet Explorer 8 (KB2510531) Security Update for Windows Internet Explorer 8 (KB2544521) Security Update for Windows Internet Explorer 8 (KB2618444) Security Update for Windows Internet Explorer 8 (KB2647516) Security Update for Windows Internet Explorer 8 (KB2675157) Security Update for Windows Internet Explorer 8 (KB2699988) Security Update for Windows Internet Explorer 8 (KB2722913) Security Update for Windows Internet Explorer 8 (KB2761465) Security Update for Windows Internet Explorer 8 (KB982381) Security Update for Windows Media Player (KB2378111) Security Update for Windows Media Player (KB952069) Security Update for Windows Media Player (KB954155) Security Update for Windows Media Player (KB968816) Security Update for Windows Media Player (KB973540) Security Update for Windows Media Player (KB975558) Security Update for Windows Media Player (KB978695) Security Update for Windows Media Player (KB979402) Security Update for Windows XP (KB2079403) Security Update for Windows XP (KB2115168) Security Update for Windows XP (KB2121546) Security Update for Windows XP (KB2229593) Security Update for Windows XP (KB2259922) Security Update for Windows XP (KB2296011) Security Update for Windows XP (KB2347290) Security Update for Windows XP (KB2360937) Security Update for Windows XP (KB2387149) Security Update for Windows XP (KB2393802) Security Update for Windows XP (KB2412687) Security Update for Windows XP (KB2419632) Security Update for Windows XP (KB2423089) Security Update for Windows XP (KB2440591) Security Update for Windows XP (KB2443105) Security Update for Windows XP (KB2476490) Security Update for Windows XP (KB2476687) Security Update for Windows XP (KB2478960) Security Update for Windows XP (KB2478971) Security Update for Windows XP (KB2479628) Security Update for Windows XP (KB2479943) Security Update for Windows XP (KB2481109) Security Update for Windows XP (KB2482017) Security Update for Windows XP (KB2483185) Security Update for Windows XP (KB2485376) Security Update for Windows XP (KB2485663) Security Update for Windows XP (KB2491683) Security Update for Windows XP (KB2506212) Security Update for Windows XP (KB2507618) Security Update for Windows XP (KB2507938) Security Update for Windows XP (KB2508429) Security Update for Windows XP (KB2509553) Security Update for Windows XP (KB2535512) Security Update for Windows XP (KB2536276-v2) Security Update for Windows XP (KB2544893-v2) Security Update for Windows XP (KB2566454) Security Update for Windows XP (KB2570222) Security Update for Windows XP (KB2570947) Security Update for Windows XP (KB2584146) Security Update for Windows XP (KB2585542) Security Update for Windows XP (KB2592799) Security Update for Windows XP (KB2598479) Security Update for Windows XP (KB2603381) Security Update for Windows XP (KB2618451) Security Update for Windows XP (KB2619339) Security Update for Windows XP (KB2620712) Security Update for Windows XP (KB2621440) Security Update for Windows XP (KB2624667) Security Update for Windows XP (KB2631813) Security Update for Windows XP (KB2633171) Security Update for Windows XP (KB2639417) Security Update for Windows XP (KB2641653) Security Update for Windows XP (KB2646524) Security Update for Windows XP (KB2647518) Security Update for Windows XP (KB2653956) Security Update for Windows XP (KB2655992) Security Update for Windows XP (KB2659262) Security Update for Windows XP (KB2660465) Security Update for Windows XP (KB2661637) Security Update for Windows XP (KB2676562) Security Update for Windows XP (KB2685939) Security Update for Windows XP (KB2686509) Security Update for Windows XP (KB2691442) Security Update for Windows XP (KB2695962) Security Update for Windows XP (KB2698365) Security Update for Windows XP (KB2705219) Security Update for Windows XP (KB2707511) Security Update for Windows XP (KB2712808) Security Update for Windows XP (KB2718523) Security Update for Windows XP (KB2719985) Security Update for Windows XP (KB2723135) Security Update for Windows XP (KB2731847) Security Update for Windows XP (KB923561) Security Update for Windows XP (KB923789) Security Update for Windows XP (KB946648) Security Update for Windows XP (KB950760) Security Update for Windows XP (KB950762) Security Update for Windows XP (KB950974) Security Update for Windows XP (KB951066) Security Update for Windows XP (KB951376-v2) Security Update for Windows XP (KB951748) Security Update for Windows XP (KB952004) Security Update for Windows XP (KB952954) Security Update for Windows XP (KB954459) Security Update for Windows XP (KB955069) Security Update for Windows XP (KB956572) Security Update for Windows XP (KB956744) Security Update for Windows XP (KB956802) Security Update for Windows XP (KB956803) Security Update for Windows XP (KB956844) Security Update for Windows XP (KB958644) Security Update for Windows XP (KB958869) Security Update for Windows XP (KB959426) Security Update for Windows XP (KB960225) Security Update for Windows XP (KB960803) Security Update for Windows XP (KB960859) Security Update for Windows XP (KB961501) Security Update for Windows XP (KB969059) Security Update for Windows XP (KB969947) Security Update for Windows XP (KB970238) Security Update for Windows XP (KB970430) Security Update for Windows XP (KB971468) Security Update for Windows XP (KB971657) Security Update for Windows XP (KB971961) Security Update for Windows XP (KB972270) Security Update for Windows XP (KB973354) Security Update for Windows XP (KB973507) Security Update for Windows XP (KB973869) Security Update for Windows XP (KB973904) Security Update for Windows XP (KB974112) Security Update for Windows XP (KB974318) Security Update for Windows XP (KB974392) Security Update for Windows XP (KB974571) Security Update for Windows XP (KB975025) Security Update for Windows XP (KB975467) Security Update for Windows XP (KB975560) Security Update for Windows XP (KB975561) Security Update for Windows XP (KB975562) Security Update for Windows XP (KB975713) Security Update for Windows XP (KB977816) Security Update for Windows XP (KB977914) Security Update for Windows XP (KB978037) Security Update for Windows XP (KB978262) Security Update for Windows XP (KB978338) Security Update for Windows XP (KB978542) Security Update for Windows XP (KB978601) Security Update for Windows XP (KB978706) Security Update for Windows XP (KB979309) Security Update for Windows XP (KB979482) Security Update for Windows XP (KB979683) Security Update for Windows XP (KB979687) Security Update for Windows XP (KB980195) Security Update for Windows XP (KB980232) Security Update for Windows XP (KB980436) Security Update for Windows XP (KB981322) Security Update for Windows XP (KB981349) Security Update for Windows XP (KB981997) Security Update for Windows XP (KB982132) Security Update for Windows XP (KB982214) Security Update for Windows XP (KB982665) Update for 2007 Microsoft Office System (KB967642) Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687407) 32-Bit Edition Update for Microsoft Windows (KB971513) Update for Windows Internet Explorer 8 (KB2447568) Update for Windows XP (KB2141007) Update for Windows XP (KB2345886) Update for Windows XP (KB2467659) Update for Windows XP (KB2541763) Update for Windows XP (KB2641690) Update for Windows XP (KB2718704) Update for Windows XP (KB2736233) Update for Windows XP (KB951978) Update for Windows XP (KB955759) Update for Windows XP (KB967715) Update for Windows XP (KB968389) Update for Windows XP (KB971029) Update for Windows XP (KB971737) Update for Windows XP (KB973687) Update for Windows XP (KB973815) Update for Windows XP (KB980182) WebFldrs XP Windows Genuine Advantage Notifications (KB905474) Windows Genuine Advantage Validation Tool (KB892130) Windows Internet Explorer 8 Windows XP Service Pack 3 . ==== Event Viewer Messages From Past Week ======== . 1/23/2013 6:18:43 PM, error: Service Control Manager [7034] - The Application Layer Gateway Service service terminated unexpectedly. It has done this 1 time(s). 1/23/2013 6:17:51 PM, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s). 1/23/2013 11:17:55 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.143.575.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.9103.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support. 1/23/2013 1:04:39 PM, error: Service Control Manager [7034] - The PDScheduler service terminated unexpectedly. It has done this 1 time(s). . ==== End Of File ===========================
  4. I downloaded the dds.com and ran it on my administrator desktop. I gave it plenty of time to run but the same thing happens every time.The green progress bar goes about 3/4 of the way across and then the computer freezes. The wondow with the title 'DDS: Processing' will not minimize, move, or close and the mouse cannot openor close anything, including the Start button. I have tried to run it 4 or 5 times and the same thing happens every time, regardless of which option boxes I check or uncheck. Each time it froze up, I had to restart the computer in order to run dds again. I'm stumped. Oh,, one other thing. When I'm on the administrtator desktop, I can unlock and view the files files that have been hidden. Some I could delete and some it wouldn't let me. I can't view them on my personal desktop though. I appreciate your help with this and if you can fix it, I will definitely buy your companies products. WD
  5. I have had files and folders that were inaccessible for several months now. When using my computer the User profile that I use is set to Power User ability only. In order to download FileASSASSIN I had to go onto my administrator desktop. The Fileassassin seemed to work fine at first. I couldn't unlock or delete whole folders, but I could delete or unlock individual .jpg type images and other file types. I could also view these pictures when on the administrator desktop. For some of the Folders and files that I tried to unlock or delete though I got this message - "The file you have specified does not exist or is not visible to File assassin. Please slect another file." Also, when I went on my personal desktop, the same pics that WERE visible weren't anymore. More pieces of information that might help - Before trying your product I was getting one of two messages. If I tried to open the blocked folder it would say that "The file is not accessible. Access is denied" or if I tried to delete it it said "Cannot delete ___. Access is denied. Make sure the disk is not full or write-protected and the file is not currently in use." AND, if I click on the My Computer icon the D:/ drive that I have these problems on it is colored blue. I'm stumped by this problem. If there is anyway to fix it I would happy as a pig in mud.