Firefox

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  1. Here are you next steps to get help getting the remaining malware off and your internet working once again. So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers. It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process. A malware analyst will assist you with looking into your issue.
  2. Hello and Welcome to Malwarebytes Let's try this first.... Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs(the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt) NOTE: More info about v2.2.1 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions Please let us know how it goes. Thank You, Firefox
  3. Hello and Welcome to Malwarebytes It is most likely the infection that is causing your issue. I recommend you re-install Malwarebytes and start that scan once again and remove the items if finds. You may find your issue resolved in this manner. However there is also free help available to removed your infections, simply follow the instructions below. So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers. It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process. A malware analyst will assist you with looking into your issue. Thank you
  4. Hello and Welcome to Malwarebytes A clean re-install has helped others with this issue... perhaps trying the steps below may help your issue as well. Let's try this first.... Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs(the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt) NOTE: More info about v2.2.0 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions Please let us know how it goes. Thank You, Firefox
  5. I think is quite wrong for a software update to happen that will affect production without being properly notified.... I would get fired at my job for that....
  6. That is another issue, however that can only be done by the help desk... see below please The most efficient way to resolve activation issues is to contact the Help Desk. If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases. Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you. If you do NOT already have a ticket at the Help Desk, you may open one HERE. Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum): Name of purchaser Email address of purchaser Date of purchase cleverbridge reference number (or details about the seller, if it was NOT the Malwarebytes online store) MBAM license ID and Key information Screen shots of any error messages or other dialogs Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake. In the interim, you may wish to perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version) Alternatively, you can also send an email to support@malwarebytes.org to get help.
  7. Hello and Welcome! Simply download the installer from the main site HERE. Once you have it installed, activate it and configure it to your liking and your all set.
  8. Encountered this error today while trying to browse the forums....
  9. Hello and Welcome to Malwarebytes If your system is infected, the experts can help you remove the infection, however depending on the ransomware you got hit with, it most likely they will not be able to help you decrypt them. We are not permitted to work on possible malware-related issues here in this section of the forum. Such work is conducted in a special forum area reserved for that purpose, or at the help desk. So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers. It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process. A malware analyst will assist you with looking into your issue. Thank you
  10. Actually running full scans on an SSD drive is not recommended either.... this is for the same reason why we don't run defrag on SSD drives, it will eventually make the drives fail. As stated a Threat Scan is all that is needed. Also if you are using the Premium version (Full Protection) along with a fully updated antivirus program, you should be all set.
  11. Your probably still getting the notification because MBAM has already downloaded the update and is waiting for you to install it. What you can do is go to the Malwarebytes folder where the rules files is located which I think in Windows XP is located here: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes Anti-Malware\ In that folder look for the mbam installer file (should be the only .exe file in that folder) and delete it. Reboot the computer and see if you still get the notification.
  12. Hello and Welcome! First you can not compare the scan times of Malwarebytes with any Antivirus program scan time, as Malwarebytes is not an antivirus program so they work differently and scan differently. Second, there is really no need to do full scans with Malwarebytes, its really not recommend and it puts a lot of wear and tear on your hard drive. A Threat scan should be sufficient. Custom scans (full scans) can be run if you like but not on a regular basis. The Threat scan scans all the main places where malware likes to hide and run from. Lastly you are correct in that adding more programs and files will increase the scan times. There is really no solution in your case, as really there is not an issue. Hope that answers your questions/concerns. Firefox
  13. Hello and Welcome to Malwarebytes Have no fear, there is expert help available to get your computer back to working order, simply follow the instructions below. So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers. It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process. A malware analyst will assist you with looking into your issue. Thank you
  14. Hello and Welcome! I can't read Russian (or whatever language that may be) however its quite possible its a scam... you could always upload the installer for analysis... Upload a installer to VirusTotal Once upload you can share the results with us by providing the link for the results so we can review.
  15. Hello and Welcome to Malwarebytes It sounds as if you were infected and removing the infection cause some undesirable effects. Its probably best to have one of the experts help you get your computer back to working order. So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers. It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process. A malware analyst will assist you with looking into your issue. Thank you