Firefox

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  1. Hello and Welcome to Malwarebytes Sorry it looks like you topic was over looked. For expert assistance in removing any malware from your computer, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers. It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process. A malware analyst will assist you with looking into your issue. Thank you
  2. Ms

    If you purchased through the Malwarebytes store, below is some ways you can retrieve your license info. You should contact cleverbridge..... If you lost your ID and License Key then send an email to: cs@cleverbridge.com cs@cleverbridge.com Phone: +1-866-522-6855 Monday - Friday: 8:00 AM - 8:00 PM (CST) Also, you can use the Malwarebytes Help Center HERE. When you get the email Print it out Malwarebytes Tech support does not have any access to, or information pertaining to any sales\shipping\user account\registration issues. You may also try and look up your product info by using your registered email address HERE or HERE If you need anything else, don’t hesitate to post. Thanks
  3. Now that we have the logs, I will have someone review them for you, in the meantime Let's try this first.... Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x NOTE: More info about v2.2.1 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions Please let us know how it goes. Thank You, Firefox
  4. Hello, and Welcome to Malwarebytes. That is not normal behavior. There are a few things that we can do to try and solve your issue, and a few questions as well. First we can collect logs to see if we can tell what may be happening. I will give you the instructions for that. Second we can try and do a clean re-install of Malwarebytes to see if it fixes it. We can try that after we collect the logs and check some other things. Lastly, did you by any chance configure your browser (Firefox I think is what your using) to use MBAM to scan all your downloads? Here is the info on the logs... We would need more info on the system.... Please read the following and in your next reply ATTACH the 3 requested logs - Diagnostic Logs (the three files should be CheckResults.txt, FRST.txt and Addition.txt) Thank You, Firefox
  5. Hello and Welcome to Malwarebytes Below is a reply we usually give to folks that came across a Zero Access (0.access) Rootkit The computer shows signs of being infected with the Zero Access rootkit. One or more of the identified infections is related to a nasty rootkit component which is difficult to remove. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge. If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums from a CLEAN COMPUTER. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connecting again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, delete the partition, reformat and reinstall the OS. Please read: When should I re-format? How should I reinstall? Help: I Got Hacked. Now What Do I Do? Where to draw the line? When to recommend a format and reinstall? Should you decide not to follow this advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, disinfection will require more time and more advanced tools. If you would like to proceed to try and clean the computer please follow the advice from the link below. I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue. Message borrowed from quietman7 with minor wording and link changes
  6. I can confirm it was missing for me, but now it is back... thanks for the fix.
  7. Hello and Welcome to Malwarebytes Let's try this first and see if it helps with your BSOD issue, if not please provide the logs.... Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs(the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt) NOTE: More info about v2.2.1 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions Please let us know how it goes. Thank You, Firefox
  8. Hello and Welcome! Thanks for letting us know you resolved your issue on your own. For others that may come along and see this topic. All that is needed is these steps. Open Malwarebytes Anti-Exploit Program Click on the Settings Tab Uncheck Show system tray notification tooltips All Done
  9. Hello and Welcome to Malwarebytes We are not permitted to work on possible malware-related issues here in this section of the forum. Such work is conducted in a special forum area reserved for that purpose, or at the help desk. So, for expert assistance, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers. It explains the options for free, expert help -->>AND<<-- the suggested, preliminary steps to expedite the process. A malware analyst will assist you with looking into your issue. Thank you
  10. Hello and Welcome! I am assuming you bought them through cleverbridge (the mbam website store) If you did then, You should contact cleverbridge..... you can send an email to: cs@cleverbridge.com or call them directly. cs@cleverbridge.com Phone: +1-866-522-6855 Monday - Friday: 8:00 AM - 8:00 PM (CST) Thanks
  11. Yes exactly like a comment field... this way when one looks at the Web Exclusions they can quickly know why and IP number is listed.
  12. I think it would be a nice thing to have if when you add and IP to Web Exclusions there was a little more info added. Right now when you add an IP all you see is Category and the Exclusion. It would be nice if there was a field that would show what the IP was for, for example a notes section perhaps that said the IP address was for Google or whatever website it was added for. Hope that makes sense, if not I can try to explain it better.
  13. Hello and Welcome to Malwarebytes. What version of Malwarebytes are you using? Is this for a home or business?
  14. This was fixed hours ago, you only need to update the definition files no need to run a scan. Running a scan may update it depending on your settings....