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JiNCs

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  1. can I use malwarebytes to scan the external hardrive and include search fir rootkits
  2. How do I scan the external hard drive for viruses and etc
  3. Thanks So how is the following for proceeding: Will uninstall Malwayebytes Free Trial. It is currently installed and running with BitDefender Will proceed with a scan disk for C drive Will use the install CD to try to remove WD Discovery while not connected to my home system. Will then attempt to correct the issues with my programming software. Hopefully this will restore me to operational status. Does this sound like the next correct steps forward? At some point I will contact Malwarebytes soon and scan my external hard drive for issues. Thanks JiNCs
  4. Did you see anything in the results of the second scan using FRST? The results are attached above at entry Sat 12:39PM. There are other posts as well. Appologies for the double post. Also any thought of why WD Discovery is not shown in Programs and Features? Should we do anything concerning the Windows recommended scan of C: ? How do we proceed?
  5. I also got this message when downloaded FRST the second time.
  6. It just occurred to me that the "PAUSE" may also be caused by WD Discovery trying to locate the 1TB external drive. When WD Discovery operates normally two maps are created to the external drive partitions and are displayed in Windows Explorer. If these maps are displayed and the computer cannot connect (external drive off), a big pause occurs during the attempt. When operating normally if you delete the mapped shortcuts the pause does not occur. I realized this before when I leave the shortcuts up and go to work where the computer cannot to the external drive at home. Again deleting the mapped shortcuts NORMALLY eliminates the “pause.” Currently although the shortcuts are not displayed, WD Discovery is installed and works when run, even though it is not displayed as installed in Programs and Features (Add/Remove Programs). IT may still be searching. I looked in MSConfig StartUp to see if WD Discovery was running in the background. It was not listed. I recognize all selected to run at startup. Attached is the MSConfig window and the FRST Window showing (Not Responding) that I forgot to attach to the first resonse.
  7. Attached are the files you requested. I still had the originally downloaded FRST.exe file. I moved it back to the desktop to run and when it started to run another folder called "FRST-OlderVersion." was created on the desktop. Next FRST reported that it had updated and was ready to run. This may have only been an update of FRST but I didn’t want to take chances so I downloaded FRST again and moved it to the desktop. I reviewed your instructions and in addition to checking 'additional.txt,' I selected all other boxes under Optional Scan. When it started to run, twice it paused and windows reported it was not responding. At the second pause I got a screen shot. Please see pic below. In top of FRST window notice (Not Responding) and that all boxes are checked. Again this 'not responding' pause was the second time this occurred. FRST did resume and reported it completed scanning. All reports are attached. Please note a strange format in the SHORTCUTS file and its 2.3MB size. I noticed this about the file after FRST completed. Perhaps normal ? The pause in the running of ‘FRST’ MAY be ‘normal’ because as I use the computer for other things, it has paused and reported this before. Possibly because C drive needs to have scan disk run ????? Other than pausing and getting the message to scan C at boot, all operations on the computer appear functioning normal. JiNCs Addition.txt FRST.txt Shortcut.txt
  8. Noticed this morning that with each reboot, computer asks if disk should be checked.
  9. Attached is the Scan Log after running MalwareBytes. There is one trojan and all the rest are PUP's. There was no listing of a rootkit although I will wait for you to view. The files are currently quarantined by MalwareBytes. I will wait for you before deleting all or deleting selected files. After the reboot I got a message that I needed to scan my C drive and was given the option to do so or bypass. Perhaps this is the issue with my programming software. I opted to bypass and run Scan Disk later. THe WD external drive software although shown in the Program FIles folder with an exe within is still not shown in Program and Features (Add/Remove programs). Also my programming software still launches but does not run. I did however find out that it is listed as running under Processes in Task Manager. If it is, it is not visible and unusable. I wait to hear from you. JiNCs Scan Log.txt
  10. I do not have MalwareBytes Anti-Malware installed on my computer. I have BitDefender Business Client anti virus protection. Should I download the free latest version of Malwarebytes or do I need to purchase ? If need to purchase, please specify witch version. Any conflict installing MalwareBytes with Bit Defender already installed although disabled ?
  11. I metioned in the first post that some of my work programming softare is disabled, (wont srart and run) and the software that allows connection to the external hard drive is not shown in the list of 'Programs and Features.' (in older Windows was Add/Remove Programs). About a week ago when I installed the external drive software (WD Discovery-Western Digital external hard drive), it did not install smoothly and there was no desktop icon, althought I was able to access the external drive. A day later I was using the work programming software and the computer, without my assistance, rebooted and said it had an issue. I looked and the WD icon was created on the desktop at restart. I was able to open the WD software using the icon but my work programming software, which was up and running before the unassisted reboot, shut down and I have not been able to open since. I suspected a faulty install of the WD software and attempted to uninstall and reinstall. When I looked, that software is not listed in Programs and Features. Two years ago my older laptop was infected by a rootkit and the external hard drive was operating at that time. Through your help, that laptop was cleaned. I never checked to see if the hard drive was infected. SInce then I never used the WD hard drive. I now have a another laptop and never installed the WD software . . . till now. I also mentioned in my first post I needed to verify I indeed had a rootkit. Perhaps, a mis-load of WD Discovery bombed my programming software and I am not infected. I will load and run the suggested software.
  12. Also, should I create a restore point before more scans/cleanup ?
  13. Hi WIlliam. When starting FRST, no option for 'whitelist' appeared so kept going. However, noticed that whitelist data appeared in documents after scan. 'Additional txt' was preselected. . Attached are the two files you asked for. If need more info from 'whitelist' please advise. JiNCs Addition.txt FRST.txt
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