1PW

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  1. Hello syjytg and Using the native Windows built-in zip utility, please create the following 2, separate, .zip archives for MBARW developer team analysis: 1. Create only a .zip archive (not .7z or .rar) of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\ 2. Create only a separate .zip archive (not .7z or .rar) of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\ Please attach the 2 .zip archives to your next reply. Thank you for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project and your valued feedback.
  2. Hello Rami and welcome back: Please forgive the delay as a pursuit was undertaken involving cross-checks of SHA256 digests. Available data strongly suggests a false positive, and if it has not already been done, you may wish to make the following temporary full pathname file entry in MBARW GUI Dashboard -> Exclusions: C:\Users\rami.alhaddad\Desktop\RwJail_Setup.exe Reference: https://www.virustotal.com/file/13f2331dbb536d062c1867df31ebf07c2076d5a42fe7441b4b638c60222ce0d8/analysis/ versus MBARW Beta7 calculated SHA256 digest: d22bd9af1ca8e7c36ac4a846d230671adeb5cbb6be50ad403289793b4d3a1aaf Note: A successful compare of SHA256 digests could not be made between the executable archive you have attached and the calculation made by MBARW Beta7. The possibilities of what caused the digest mismatch are many and further speculation would likely be non-productive. At any time, a MBARW development team member, QA team member or Staffer may request the above temporary exclusion be altered/deleted. Thank you for beta testing MBARW and your valuable feedback.
  3. Hello Rampant: It will probably give you little comfort but the ransomware your customer encountered may have been a very recent variant. Best wishes.
  4. Hello daveywoodward and Available data strongly suggests a false positive, and if it has not already been done, you may wish to make the following temporary full pathname file entry in MBARW GUI Dashboard -> Exclusions: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.7167.40727.0_x64__8wekyb3d8bbwe\HxTsr.exe Reference: https://www.virustotal.com/file/66715AAEBE6FA2964F6F2FF75FA81562C05A9503783BAE6223326DEE9D7E1FE2/analysis/ Unsigned At any time, a MBARW development team member, QA team member or Staffer may request the above temporary exclusion be altered/deleted. Note: As many improvements and fixes have been included with the release of MBARW Beta7 v0.9.16.484, it is strongly recommended this upgrade be made to the system in question. Reference: Malwarebytes Anti-Ransomware BETA 7 Now Available How to Repair an Office application. If a system backup had been produced between the time the last Microsoft updates were installed and yesterday when the False Positive detection was made, a restore from backups can likely correct the missing file: Please consider producing a hard copy of the procedure within Repair an Office application. Restart the computer in question into the Windows Normal mode and terminate unnecessary applications. Follow Microsoft's procedure within step 1. Again, restart the system into Windows Normal mode. Confirm the previously missing file has been restored. Thank you for beta testing MBARW and your valuable feedback.
  5. Hello toadstew2016 and welcome back: Before continuing, please create only a .zip archive (not .7z or .rar) of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\ and append it to this topic in your next reply. Even though it would seem that normal post W10AU operation has resumed for MBAMService.exe and hence MB3Service, and the current system's MBARW Beta7 logs have been isolated & published, please consider a clean re-install of MBARW Beta7 to be on the safe side: 1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel. 2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 10 x64 system: C:\Program Files\Malwarebytes\ C:\ProgramData\Malwarebytes Anti-Ransomware\ C:\ProgramData\MBAMService\ 3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode. 4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT! 5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic. 6. Right-click the saved MBARW_Setup.exe file and left-click Run as administrator from the context menu and continue. 7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode. Please reply to your topic with the status of your reported issue. Thank you for beta testing MBARW and your valued feedback.
  6. Hello Lancorp and Malwarebytes Anti-Rootkit Beta (MBAR Beta) is the perpetual Anti-Rootkit beta testing vehicle for Malwarebytes' Anti-Malware's (MBAM) Anti-Rootkit module and the standalone application for anti-rootkit scanning, identification and removal. Malwarebytes Anti-Ransomware Beta (MBARW Beta) does not scan & remove but is designed to block & quarantine ransomware malware activity as the infection attempts to execute. Malwarebytes Anti-Malware (MBAM) can scan for, and remove Cerber malware, but in your user's situation I recommend: 1.) An investigation be made to locate the most recent effective efforts to recover .Cerber2 encrypted files and 2.) in the strongest possible terms you employ supervised malware removal help to also mitigate the attack vector(s) and delivery of the original malware. I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and have one of the Malware Removal Experts assist you with your issue. If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread. If you would like to get off to a very fast start, the Malware Removal Experts would appreciate it if you would also attach (not compress/copy/paste) both the FRST.txt and the Addition.txt output diagnostic reports from only Log Set 1 into your new topic. Please do not alter any pre-configured FRST categories as the default settings are well suited for malware removal actions. Thank you.
  7. Hello naughtybob2003 and Available data strongly suggests a false positive, and if it has not already been done, you may wish to make the following temporary full pathname file entry in MBARW GUI Dashboard -> Exclusions: C:\AMD\Packages\Apps\radeon-crimson-16.7.3-minimalsetup-160728.exe Reference: https://www.virustotal.com/file/713c711d3b9054a9f3b0185e38109c05954ebdd91440b196bf721ad4f51b6ce1/analysis/ Unsigned At any time, a MBARW development team member, QA team member or Staffer may request the above temporary exclusion be altered/deleted. Thank you for beta testing MBARW and your valuable feedback.
  8. Hello anthony34: Very briefly, disable any full-time anti-virus application program the system may have installed, restart the Windows system, and see if MBARW Beta7 will activate with the licensing service. Then restart the Windows system and enable the anti-virus application followed by another Windows restart. Is MBARW Beta7 normal at this time? I have a prior commitment and I will check back later. Thank you.
  9. Hello anthony34: Thank you for the above attached archived logs. Rather than a simple re-install of MBARW Beta7, please consider a clean install of MBARW Beta7: 1. Close all open user applications followed by a conventional Windows based uninstall of Malwarebytes Anti-Ransomware through the Windows system Control Panel. 2. If MBARW Beta7 was uninstalled successfully, the following sub-directories will have been deleted from a typical Windows 8.1 x64 system: C:\Program Files\Malwarebytes\ C:\ProgramData\Malwarebytes Anti-Ransomware\ C:\ProgramData\MBAMService\ 3. If any of the above directories remain, please delete them manually. If necessary, any remaining/uninstalled directory must be deleted in the Windows Safe mode. 4. Execute a conventional Windows restart to the Normal Windows boot mode and log-in through an Administrator's account. <===IMPORTANT! 5. Using an Administrator's account only, download a fresh MBARW_Setup.exe file and save to the Administrator's Desktop from the Malwarebytes Anti-Ransomware BETA 7 Now Available topic. 6. Right-click the saved MBARW_Setup.exe file and left-click Run as administrator from the context menu and continue. 7. Upon a successful installation, please restart the computer in a conventional manner to the Windows Normal boot mode. Please reply to your topic with the status of your reported issue. Thank you for beta testing MBARW and your valued feedback.
  10. Hello anthony34: Please attach them to your next public reply here at the end of this topic. Thank you.
  11. Hello pizzahut: Thank you for that information. Please let Microsoft's EMET stay just as is for now. Thank you again.
  12. Hello pizzahut: In anticipation of analysis of your MBARW Beta7 observations by high level Malwarebytes development personel and others, please generate the following diagnostic report files: Please read the locked/pinned topic Diagnostic Logs and then individually ATTACH the 3 requested logs in your next reply to this thread only. The 3 files, from Step 1, to be individually ATTACHED from your desktop are CheckResults.txt, FRST.txt and Addition.txt. Please do not Zip or Copy and Paste them into a reply. Please do not alter, any FRST categories as the configuration is well suited for this forum. Thank you kindly pizzahut.
  13. Hello pizzahut: Simply perfect! Please allow for a minor period of delay while I escalate this topic to Malwarebytes management. Thank you pizzahut.
  14. Hello Jeemag: Thank you for the good news update.
  15. Hello Rampant and welcome back: Please try to capture the malware source of the encryption as well as one or two of the client's files that were encrypted. Then if possible, gather and post the following: Using the native Windows built-in zip utility, please create the following 2, separate, .zip archives for MBARW developer team analysis: 1. Create only a .zip archive (not .7z or .rar) of the directory C:\ProgramData\Malwarebytes\Malwarebytes Anti-Ransomware\ 2. Create only a separate .zip archive (not .7z or .rar) of the directory C:\ProgramData\Malwarebytes\MBAMService\logs\ Please attach the 2 .zip archives to your next reply. Thank you for your beta testing contribution to the Malwarebytes Anti-Ransomware (MBARW Beta) project and your valued feedback.