smk

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About smk

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  1. Outstanding help. Thanks again!

  2. I installed acrobat reader XI and the latest version of java (both 32 and 64 bit) I could find (java 7, update 10) Hopefully my assumption is correct that this was a good thing to do..... Look forward to your reply and, again, thanks for all the help. Results of screen317's Security Check version 0.99.56 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 9 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Microsoft Security Essentials Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.65.1.1000 Java 7 Update 10 Java version out of Date! Adobe Reader XI Google Chrome 21.0.1180.83 Google Chrome 21.0.1180.89 Google Chrome 22.0.1229.79 Google Chrome 22.0.1229.92 Google Chrome 22.0.1229.94 Google Chrome 23.0.1271.64 Google Chrome 23.0.1271.91 Google Chrome 23.0.1271.95 Google Chrome 23.0.1271.97 ````````Process Check: objlist.exe by Laurent```````` Microsoft Security Essentials MSMpEng.exe Malwarebytes Anti-Malware mbamservice.exe Malwarebytes Anti-Malware mbamgui.exe Malwarebytes' Anti-Malware mbamscheduler.exe Micah Desktop Anti Malware SecurityCheck.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 0% ````````````````````End of Log``````````````````````
  3. apparently 64-bit java control panel does not give you the update tab..... I am currently installing both 32 and 64 bit versions of latest version of java
  4. One note: Java control panel is missing the update tab....
  5. Here's the info....(I've attached the adwcleaner log as an attachment) Results of screen317's Security Check version 0.99.56 Windows 7 Service Pack 1 x64 (UAC is enabled) Internet Explorer 9 ``````````````Antivirus/Firewall Check:`````````````` Windows Firewall Enabled! Microsoft Security Essentials Antivirus up to date! `````````Anti-malware/Other Utilities Check:````````` Malwarebytes Anti-Malware version 1.65.1.1000 Java 7 Update 10 Java version out of Date! Adobe Reader 9 Adobe Reader out of Date! Google Chrome 21.0.1180.83 Google Chrome 21.0.1180.89 Google Chrome 22.0.1229.79 Google Chrome 22.0.1229.92 Google Chrome 22.0.1229.94 Google Chrome 23.0.1271.64 Google Chrome 23.0.1271.91 Google Chrome 23.0.1271.95 Google Chrome 23.0.1271.97 ````````Process Check: objlist.exe by Laurent```````` Microsoft Security Essentials MSMpEng.exe Malwarebytes Anti-Malware mbamservice.exe Malwarebytes Anti-Malware mbamgui.exe Malwarebytes' Anti-Malware mbamscheduler.exe `````````````````System Health check````````````````` Total Fragmentation on Drive C: 0% ````````````````````End of Log`````````````````````` AdwCleanerS1.txt
  6. going out now. Thanks for the help so far. Look forward to your response to the adwarecleaner results. Again, thank you for the help.
  7. All seems well. I was able to run Windows Update but it did not find any available updates. I've included the logs you've requested. I also ran a Malwarebytes quick scan and it showed no issues. system-log.txt mbar-log-2012-12-23 (11-52-01).txt
  8. I am in the process of following the removal instructions. I will forward your forum message to the pc's owner and let her decide how she's wants to proceed in terms of reformatting/reinstalling. I will post the scan results when it completes...
  9. Attached. fyi - RogueKiller says I have ZeroAccess Thanks in advance. RKreport1_S_12232012_02d1026.txt
  10. Friend (really) had ransomware (FBI warning, webcam showing her picture). I tried to help and we ran malwarebytes in safe mode, then again in normal boot. The computer is usable, but Malwarebytes shows two infections it can't remove (even after reboot). I have also run SurfRight Hitman Pro which detected nothing. I've attached the DDS and Attach.txt from DDS.com execution (I could not find DDS.scr). Win 7 did not give me the option to run the .com file as administrator (Win 7) so it was not run as an administrator. Thank you in advance for any assistance. Steve attach.txt dds.txt
  11. Excellent help, thanks!

  12. Please see attached. Going out for a couple of hours, will check your reply later.... checkup.txt
  13. It's very good. Again, thank you very much for the assistance.