John L. Galt

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About John L. Galt

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  • Birthday 03/15/1971

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  • Location
    3rd Rock
  • Interests
    Annoyances, especially M$ related.

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  1. OK, that is good. I'm mostly unavailable today, and tomorrow, and I apologize - real life has gotten in the way. Have you tried a Windows 10 Refresh? (Note - this reset your PC to the way it was when it was first bought, so this is a method I want ot try only if you're willing to reinstall all of the programs that you've installed after buying the PC.) Also, when was the last Windows 10 system update that you took on (as in what exact version of Windows 10 are you running)? Let's also run the Diagnostic logs again now that the system doesn't have those latent PUPs from the old install. See the following:
  2. @Slartibartfarst - The product that you're referring to is a licensed product, Anti-Malware. This forum is for the Anti-Ransomware βeta test. With issues with licensing and such, since you already have tried emailing support but it is not working in Firefox for you, use IE, or any other browser if you have to, and use hte link for In order to contact support to help with your license issues. Alternatively, you could also See this topic on how to cleanly reinstall Anti-Malware on your system, at which point you should be able to enter your licensing info.
  3. Thanks for the report. That may need looking at.
  4. @sman - how long have you run the Win 8.1 live CD? And I still believe that it is a driver setting. Windows 10 will automatically update hardware drivers unless you tell it not to. This tutorial shows how to turn off Windows: This tutorial shows how to prevent a specific driver from being downloaded and installed in Windows 10: This tutorial shows how to uninstall a Windows update supplied driver (make sure you have the regular one from Acer first, even if it is just for Win 7/8 - it should still work). Do note: the first 2 may be reset if a new Windows 10 build is pushed to your system. If so, then you may see that the driver that you chose to uninstall using hte third tutorial may, in fact, show back up on your system. I used to use the first tutorial to prevent all drivers from being installed - but that included some stock M$ drivers as well, so I started using the second one, instead, to block the download of the nVdia driver only, allowing Windows Update to handle the rest.
  5. All of those occurrences are in the Windows.old folder, which is what Windows 10 creates when it upgrades itself. Furthermore, all of those are also in the IE cache from the old installation. Do you plan on reverting to your older version of the OS? If not, you can actually reclaim a good bit of space by running disk cleanup to have it delete either / both of the windows.old installation and the downloaded setup files. Ten Forums has an excellent tutorial already written on how to delete that folder easily. Do note the warning: If you delete the Windows.old folder, you will no longer be able to go back to the previous version of Windows. That should get rid of those entries permanently if you follow that procedure - the first option is the easiest to use.T As you your black screen, though, something in the registry is not being called correctly to load explorer.exe. After you've done the above, run another full scan and let's make sure it doesn't find anything. Once that is done, then we'll start using the built in troubleshooter application to troubleshoot all sorts of aspects of your system. After you run the full scan again after deleting the windows.old folder, post the new log again.
  6. Good point. @smipx013 - you'll want a full shut down.
  7. Yeah, that registry key that I listed above seems to be the key, as it was trying to load a script during the time that the user desktop is being loaded as well. That is why I wanted more logs - to verify it was not finding that key any more. However, it seems as if *something* on your system still wants to load. The fact that the screen is taking longer means something, somewhere is still on your system causing an issue. This will take a good bit of time, but can you perform a Custom scan - make sure the options on the left are selected as I have them, and make sure to select all of the hard drives on your system in the box, as I have done: When that scan is done, post the log here.
  8. A new build of Anti-Exploit was released a couple of days ago - would you try using the instructions in this thread to cleanly install Anti-Exploit? At step six, don't use the link there - the newest build is 1196, and publicly available from so use this link instead.
  9. Not really sure about that one - haven't even thought about it. My system is an older BIOS based machine so when I shutdown, it is a full shutdown.
  10. No worries - that was just an observation on my part. Can you go to your laptop manufacturer's page and download the latest Intel HD Graphics driver for your laptop and reinstall it?
  11. Hi, @Sigwolf, and Have you tried clean uninstalling and then trying out the new build that was just released, build 1196? See this post for instructions on how to cleanly reinstall. Instead of getting the build 1195 from the link, though, use this link to get the build 1196:
  12. Whoops. Pedro has announced a new build, 1196 - give that a shot now, will you? I'm guessing this should apply to everyone in this thread.
  13. Interesting. So, just to verify, this happens intermittently, and with both 1189 and 1195 installed, correct?
  14. In your very first mbam log in the first post, I see this: Hijack.UserInit, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON|Userinit, wscript C:\WINDOWS\run.vbs //B //Nologo,, Good: (userinit.exe), Bad: (wscript C:\WINDOWS\run.vbs //B //Nologo,),Replaced,[abcb5c553a5f74c20d690d2a14f1f010] I do not see that entry in the log you just posted. However, I see one thing odd: the log from 21 Abril is mostly in English. The log you just posted is almost all Español. You did not re-install the operating system, correct? In researching the blank screen issue on Windows 10, I've found it is mostly due to the display driver being corrupted. Are you using an ATI graphics card, or an nVidia graphics card? Can you tell me the model of the card(the most powerful one if you have more than one)?
  15. I saw the 190 when I had a freshly booted computer that I had manually updated upon logging in. The Service was not called upon to do anything at that point, so usage was low. If you check for updates, then run a scan, and then reboot, your usage should be pretty low after the reboot - then, as AdvancedSetup stated, it will start creeping up as it gets used.