Fatdcuk

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  1. Hello Ashish Parihar and welcome back to the Malwarebytes support forums Please see our PUP listing criteria here (https://www.malwarebytes.org/pup/ ) with reference to the following criterias. #1 -Registry Cleaners, Optimizers, Defragmenters. On my clean and stable research OS many errors were found and in our opinion most of these system issues are overstated to induce an end user into thinking that your software is needed as their computer has many issues in need of fixing. Apon selecting start repair then your purchase page is opened up in the default system browser so confirms no free trial or part free functionabilty available. Although niether of those are required for any software(or a reason for PUP listing) they both however would display your confidence in your product as a worthwhile purchase and also give the end user a chance to evaluate whether your software offers any value before purchasing. #2 -Malicious bundling Is your application in a bundle where some of the accompanying applications are malicious or already classified as a PUP? In the past 6 months the application has been seen heavily distributed by the InstallCore/Ironside download wrapper where it has accompanied other softwares that we have classified as PUP. For the combination of reasons listed above we will still be listing this sofware as PUP but should the software be modified to reflect our reasons for listing then we will be happy to review once more.
  2. Hi Mikhail Neverov and welcome to the Malwarebytes support forums I can confirm this is a false positive detection and will get it fixed on the next update cycle today.
  3. Hi sebastian_d16 and welcome to the Malwarebytes Support forums Please can you zip and attach a copy of file that is being detected to a reply.Thanks!
  4. Hello Ashish Parihar and welcome to the Mlawarebytes support forums Apon re-evaluation of your reported software we will be delisting detection for it shortly. We should advise you this software appears to be very closely cloned to other PUP software so we will be monitoring it going forward for any negative behavioural changes that might result in it being potentially listed again.
  5. Hi Ian2016 and welcome back to the Malwarebytes support forums I have revisted your website and collected the currently distributed installer for FixMyPC and loaded up for re-assessment and to verify what you have conveyed has changed. #1 Bundling On running the installer i am presented with your install window which includes your additional software prechecked for install as before and occupying a single non prominent line in the UI. It is your prerogative to include additional software but including additional software is bundling(especially when prechecked for install and the additional install is not given as equal prominence in that install window as the initial intended install. A lot of users would unwittingly install the extra software although they would not have knowingly solicited it. After declining your additional software and accepting the initial downloaded software then i am presented with this window offering a 3rd party application. After declining that 3rd party offer i am then given yet another offer 3rd party offer. Alarmist detections Our original observations in the linked original topic still stand that detections are reported in an alarmist fashion. Red font with the use of the word "severe" would make a user perceive something as being super bad for their computer when in fact in my case those detections are not. We are glad you bring Nortons equivilent software as a comparitive example as you will see they are not using red font or using the word "severe" in reporting their findings on a computer.Their reporting of detections is considered to be a lot less alarmist because of that. Based on a compound of reasons listed either in the original review that were not changed and now the additional 3rd party software bundling we will continue to detect this Fix-my-PC as PUP software. Please see our official listing criteria here and how to appeal if you disagree with our continued reasons for listing your software. https://www.malwarebytes.org/pup/ If you are willing to address the above reasons for listing we would be happy to re-evaluate the software at such a time.
  6. Hi Ian2016 and welcome to the Malwarebytes Support forums again After re-evaluating your software Fix-my-PC we consider it still to be classified as a PUP (Potentially Unwanted Program). Our collective reasoning for doing so are as follows. #1 Bundling >> The supplied installer bundles a secondary software (Pre-checked for install). #2 No free time limited trial or partial free functionabilty to allow a potential customer to make a valued decision with out first purchasing the product.On the first run when removal is selected will lead to this. Subsequent scans apon completion automatically open your payment page with the system default browser before any action is selected. #3 Alarmist detections after running the software on a very stable and relatively clean Windows 10 install i was shocked to find that i had "severe" issues that would require purchase of your product to fix. On closer inspection these turned out to be nothing more then either system orphaned uninstaller registry values, empty uninstaller folder references or orphaned windows firewall exception keys of which none would constitute any form of nearing "severe" system instabilty. In fact i was blissfully unaware they were even present such was the stabilty of the computer used to re-evaluate your software on. As such the way the results are listed and described it would appear you are trying to scare users into purchasing your product. #4 Exit program should mean exit and not another unsolicited attempt at targeting a purchase. When the software is exited in the taskbar the following window is created. #5 We have had numerous users who have submitted the software to us as unwanted and additionally WOT would suggest there are many disatified customers for your company/products/services. https://www.mywot.com/en/scorecard/tweakbit.com?utm_source=addon&utm_content=popup-donuts As you can see this is a combination of check points/behaviours that compound and give us a reason for listing Fix-my-PC as PUP. Please see our official listing criteria here and how to appeal if you disagree with our reason for listing your software. https://www.malwarebytes.org/pup/ If you are willing to address the above reasons for listing we would be happy to re-evaluate the software at such a time.
  7. Hi Ian2016 and welcome to the Malwarebytes Support forums After re-evaluating your software PC-cleaner we consider it still to be classified as a PUP (Potentially Unwanted Program). Our collective reasoning for doing so are as follows. #1 Bundling >> The supplied installer bundles a secondary software (Pre-checked for install). #2 No free time limited trial or partial free functionabilty to allow a potential customer to make a valued decision with out first purchasing the product.All options when removal is selected lead to this. #3 Dubious cleaning option in itself (System files) > Prefetch files to increase detection counts. Please read here >> http://windows.microsoft.com/en-gb/windows-vista/what-is-the-prefetch-folder #4 Exit program should mean exit and not another unsolicited attempt at targeting a purchase. When the software is exited in the taskbar the following window is created. #5 Items placed on the computer by the installation of your software are listed as files that you want payment for removing. This was confirmed by removing all available files that you would list for removal from my computer then installing your software only. Install files in %TEMP% When your software is installed it launches the system default browser to launch your webpage. In my case this is Google Chrome and in doing so you created files in my Chrome cache which you want payment to remove. #6 We have had numerous users who have submitted the software to us as unwanted. As you can see this is a combination of check points/behaviours that compound and give us a reason for listing PC-Cleaner as PUP. Please see our official listing criteria here and how to appeal if you disagree with our reason for listing your software. https://www.malwarebytes.org/pup/ If you are willing to address the above reasons for listing we would be happy to re-evaluate the software at such a time. To close off one oddity we did find whilst re-evaluating the software was the use of the "Norton Secured" logo in some of your UI's whilst Norton/Symantec flag your file at VirusTotal as "PUA.Fixmypc"...very odd
  8. Hi Yamcha This is an erroneous detection and we will get it fixed on the update cycle. Thankyou for bringing it to our attention and apologies for any undue alarm caused.
  9. Hi bh, Confirmed for now this is an erroneous detection and will be fixed on the next update cycle. Thanks for reporting this!
  10. Hi, I can certainly contact devs and see if this is workable. Thank you very much for your suggestion
  11. Hi milestone and welcome to the MBAM forums DNS Unlocker does not use a rootkit persay however it recently modified to include a new component that we can only target with our rootkit specific tech (eg MBAM with RK scanning enabled) or MBAR scan. We will get our guides updated shortly to reflect this new change, thank you! The scan for Rootkits is defaultly diasbled in the main engine as it does add extra time to the overall scantime and when it was enabled. If you require further comfirmation and assurance that the problem has been fixed for you then please post a new topic to the following forum (with a link back to this topic) and one of the experts there will assist from there https://forums.malwarebytes.org/index.php?/forum/7-malware-removal-help/
  12. Hi Wolburg and thankyou for reporting this. Confirmed this is a false positive detection and we will get it fixed on the next update cycle.
  13. Hi joshtheimpaler Please can you zip and attach to a reply a copy of your mrt.js file. C:\Program Files (x86)\Mozilla Firefox\browser\components\mrt.js Thanks in advance
  14. Hi fluerypt and welcome to Malwarebytes support forums. If you would like FREE help looking into your issues, please read below. We are not permitted to work on possible removal issues here in this section of the forum. Such work is conducted in a special forum area reserved for that purpose, or at the Malwarebyteshelp desk where it is provided free of charge , ie no purchase required for our help Being that you suspect you have issues, feel free to follow the instructions below to receive FREE, one-on-one expert assistance in checking your system and clearing out any issues if present. *Please also provide details of what Spyware Hunter is reporting that none of all those other software listed are reporting as this will help troubleshoot whether these are valid detection(s) and need fixing in the first place. Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers Thank you
  15. Hi and thankyou for reporting this. Confirmed it is FalsePositive detections and will get it fixed on the next update cycle.