screen317

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About screen317

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  1. Dear Stephen and welcome to the Malwarebytes forum. Upon further review, we have concluded that these detections are in fact legitimate and we will not be removing detections for this software at this time. Please refer to the following list of criteria that was used to reach this conclusion. Note that as the programs are nearly identical clones to one another, I may refer to them interchangeably. 1) Terms and conditions of use include receipt of advertisement and marketing. . 2) Terms and conditions of use include requiring agreement to comply with the incredibly ridiculous request to not use your software in "biological, or nuclear weapons." 3) Upon canceling a scan in DriverWhiz immediately after beginning the scan, the program itself reports no out of date drivers, and yet, remarkably, clicking "Register Now" sends me to a page that explicitly states that I do in fact have a driver out of date. The website somehow knows more than the program does and is incredibly misleading. See screenshot for details: 4) Clicking "CLICK HERE FOR LIVE TECH SUPPORT!" does nothing to help the user: 5) Your privacy policy completely throws users under the bus and leaves them less secure: 6) Your software is often found bundled on the InstallCore and other bundler platforms: 7) Your software is advertised in misleading ways, often with buttons seemingly looking to trick the user into downloading your software instead of their software of interest: 8) Our PUP detection is consistent with that of other vendors as you can see at VirusTotal.com. Finally, please also refer to our official PUP criteria here... https://www.malwarebytes.org/pup/ ...of which the following criteria apply to your software: Self-explanatory. Many removal guides have been published online (see one example here: https://malwaretips.com/blogs/landing-driverrestore-com-virus/ ) in addition to many users complaining about not having deliberately installed your software and having had great difficulty in removing your software. See some examples of many over the past few years here: http://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/is-driver-restore-a-safe-program-i-cannot-remove/10dfcd18-986d-4c12-8cff-8abf9c4960f0 http://www.2-spyware.com/remove-driver-restore.html https://community.mcafee.com/thread/72415?start=0&tstart=0 Here you can find a consolidated list of angry users and their experiences: http://driver-whiz.pissedconsumer.com/ To summarize, these detections are indeed valid. We will also detect clones rebranded under a different name to evade detection. Best regards,
  2. Dear lan2016, We treat all PUP vendors in the same manner. If you would like to be delisted, we provide a specific set of criteria that is required for delisting. In this case, these criteria were not addressed adequately. 1) Software bundling You claim to no longer bundle software and provided a screenshot to this effect. I went to your website to grab the latest installer for your program. Yet, when I installed FixMyPC myself, I was greeted with this prechecked bundle offer: Whatever file you used to generate your screenshot is not what is being offered on your website. 2) Alarmist detections Empty Registry entries from Add/Remove Programs are not detriments to performance, let alone severe detriments. Users may be more inclined to purchase this software for problems they do not have (also known as a scam), if they believe their computer's performance is actually impacted when in reality it is not, as a consequence of the entries below. Mind you this was on a clean installation of Windows Vista x64. If your company's position is that even clean Windows installations have severe stability issues as a consequence of empty Registry entries from Add/Remove programs, then you are in fact attempting to deceive the user who installed the software. What issues could possibly even garner a 5 out of 5 severity score? 1 out of 5? Your competitor considers these empty Add/Remove Programs entries to be Low Priority as well they should be. As such, your appeal to your competitor is also flawed and they are not considered to be a PUP. 3) Scare tactics to purchase software This clean installation of Windows Vista x64 was given a golden score of "POOR Computer stability status" with a "SEVERE Impact level." In reality the computer was running quite well with zero signs of performance or stability issues, let alone "POOR Computer stability status" with a "SEVERE Impact level." Furthermore, how can you possibly guarantee improved stability with a 100% guarantee? Do you understand that this is literally impossible and that claiming this is in actuality a scam tactic? To summarize, your company has not adequately addressed our concerns and quite frankly it is insulting that you repeatedly insist that you have, when even a cursory glance at your software implies otherwise. We will continue to detect this software and will not entertain the idea of delisting unless substantial changes are made to all of the above criteria. Not one, not some; all. Several members of our team have now used valuable time to independently verify that our detection is in fact legitimate. Good day. Edit: Further duplicate topics will be deleted.
  3. Dear Creepers05, Thank you for bringing this to our attention. Upon further review, this detection will be removed with our next database version. This should be reflected in our regular database soon. Thank you,
  4. Hello DanZ and welcome to the forum. Thank you for your submission. We detect this file as PUP.Optional.NetFilter, which means it is a "potentially unwanted program." Our detection is consistent with several other vendors, including ESET and Kaspersky. You can see those detections here: https://www.virustotal.com/en/file/ad14f2ea1e6f207417dedf993d83488b25dd941bd4a3afd1c1b223b856b03fbd/analysis/1443130961/ Since you are knowingly using this program, I suggest that you add it to MBAM's file exclusion list. Open MBAM, click Settings, then Malware Exclusions. Click Add File and navigate to this file. That way, we wont detect it for you. Let me know if you have any further questions and I will be happy to assist.
  5. Topic reopened at request of topic starter.
  6. Hello everyone, This is a simpler fix than the above and worked for my laptop with the Killer e2200: For Windows 7: Navigate to Start --> Control Panel Click Network and Internet then Network and Sharing Center Click Change Adaptor Settings Right-click the Killer wireless connection and select Properties Under the Networking Tab, uncheck Qualcomm Atheros Bandwidth Control Click OK Reboot This resolved the conflict for me.
  7. I mean... would you rather it be slower?
  8. fivealive, I would like you to perform this test please: Install MBAM Mobile. Charge your phone to 100%. Leave it in Standby for 12 hours as you indicated. Then show a screenshot of the power usage menu. Perform the same experiment with MBAM Mobile uninstalled. Leave it in Standby for a week as you indicated. Then show a screenshot of the power usage menu. This data will be very useful to us. Thank you!
  9. malwarebytesmemeber I have sent a message to Jerry to provide an update on this thread. Thank you for your patience.
  10. If you scroll down a tiny bit on this page, you can see our updated product comparison chart: http://www.malwarebytes.org/lp/lp4/?gclid=CMny-NLwi7wCFSUOOgodiT4AcA Essentially, with the free version you can scan and update manually as much as you'd like, but the Pro version offers essential realtime protection for preventing malware from getting onto your computer in the first place. Please let me know if you have any additional questions and I'll be happy to answer them.
  11. If you're at all concerned that your card information may have been compromised, cancel the card and get a new one. Did an (unrelated) online chat with Bank of America recently and they made getting new (debit and credit) cards, deauthorizing the old ones, and moving on with life, incredibly easy.
  12. Hi, Please temporarily disable your antivirus, then try running a scan again. We may need to set exclusions.
  13. Hello, Please boot into Safe Mode and run a Quick Scan with MBAM. Do the detections persist in Safe Mode?
  14. Pretty sure this is why you didn't get any results.
  15. Topic reopened at request of topic starter.