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EruditeMike

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  1. Like many others here ... I do not appreciate you deciding/declaring that ASC (Adv System Care PRO) is a PUP. I do not agree that a competitor product should be flagged and NOT an easy way to 1 time PERMANENTLY remove it from your list as a user. I have written about this numerous times over the past year and I have read your response and how you close the subject - time after time. THIS IS A SERIOUS breach of etiquette and showmanship on your part - to decide what is best for the user of your program without LETTING the customer decide if a PAID program is usable by them (on top of it partially a competitor) and that you automatically flag it MULTIPLE TIMES as a PUP. You need to correct this problem .... I have called and left emails requesting my money be refunded for your program which I purchased and still have approximately 700 days before renewal on several computers. I have received nothing back in the form of communication. OTHER than your referencing myself and others to your PUP site on the issue. THIS IS A SPECIFIC ISSUE FOR ADVANCED SYSTEM CARE ONLY. I have used your product of years and even had forever licensing paid years ago on two machines. I have recommended your programs to hundreds of people over the years. But with your current attitude toward ASC, I am left with no other avenue except to ask for a refund and I will remove your program from all of my computers NOW and forever. I do not believe I am the only one who feels this way and find it frustrating that I have to decide between two programs that should work hand-in-hand, instead of one calling the other a PUP when it is a purchased product (just like I purchased yours). Someone in management needs to address this problem. Either make it easy to flag the program ONE time, not every time an update is installed. Also recognize that the program is the PAID version (PRO) - easy to detect and ignore it. Also someone needs to explain why ASC is a PUP - not the general information you post and reference - why SPECIFICALLY is Advance System Care a Potentially Unwanted Program - since so many people own it and have used it, like your program, for years and years. I am also a MS certified expert and have been a member of MS partner for years as well. So I don't want to get in an argument with other experts. Just fix the problem, and allow the user to make the decision, once you flag a program as a PUP - NOT 883 PUPs - all related to a single program - ONE PUP notice for all should be enough. An uneducated/non-experienced person will be frightened by the PUP message and accidentally remove a non PUP program - having relied upon your UNBIASED, logical, recommendation. (ALSO they would not know that by clicking NEXT will bring up a IGNORE ONCE - IGNORE ALWAYS prompt). A disgruntled customer ... becoming more so with your lack of response to this problem.
  2. Thanks for all the advice ... I did update to the newest version of Malware 3.0 ... still reports .. but not as many ... didn't in the past ...
  3. The newest update package (1.0.1524) and component package (1.0.43) keeps reporting PUPs (many) for Iobit Advance System Care (ver 10.2.0.721) ... believe FALSE positive ...
  4. Just ran newest database update (v2016.10.19.12) using Anti-Malware Home 2.2.1.1043 - reported Advance SystemCare 9.x was PUP.Optional.AdvanceSystemCare was dangerous. I accidentally accepted and DELETED ALL ... losing ASC AND DriveBooster. Closer examination revealed that PUP.Optional.DriveBooster (DRIVE BOOSTER) by IOBit was also a threat; also deleted. Reinstalled and exempted the directory and all programs. Obviously a false positive ... not reported by earlier database updates (including yesterdays). Mike Irwin
  5. Thanks for the feedback ... glad it works as expected
  6. DOES show in hidden ICON area of Notification ... Does NOT show on Toolbar ... I have attached a png showing the status of both areas and the fact that it was turned OFF. This was a clean install .... deleted Beta 6 by doing clean uninstall - with manual delete of directories. Mike
  7. Just installed Beta 7 and deactivated it to see if tray icon changes or let me know as suggested in the info for beta. It did not change the blue icon on the status bar to let me know disabled. Should it change color or do something else? It does report in OPEN window that not active and shows RED frowning face. But not on status bar icon. Just checking ... not a serious problem ... Mike
  8. I only installed Beta 6 and have MBAM. I have not experienced any false positives so far. Running 10 days now. Seems solid. But surprised it doesn't have a check for updates button on the dashboard. Auto starts with windows and remains minimized until open. So far, nice job. Of course, it may be I haven't had any software or other programs that are in conflict with program. Great Job! Will attach log for your review. MBAMSERVICE.zip
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