Hello,
MalwareBytes Endpoint Security
MBMC Version 1.7.0.3208
We recently have begun to having an issue where our clients will not communicate with the management console after rebooting. We will push a fresh install to the machine and it will operate normally until a reboot and then it appears to go offline permanently. Furthermore, the client will not update even though the clients' active policy is set to download new definitions from the internet if the server is not accessible. For all intents and purposes, the client appears to be running on the machine, just not updating.
I have attached a sanitized version of a client's sccomm log (which also hasn't updated since it went offline). On the 7th of October we reinstalled the client on a machine and it went unresponsive to the server after shutting down that everning. The machine is a Windows 10 Enterprise x64 OS and the logon user's name is "Richard."
On the server itself, the meeclientservice is running.
Please advise.
sccomm-sanitized.txt
