AdvancedSetup

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About AdvancedSetup

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  1. Well that's up to you, but the logs do indicate other issues. I'll go ahead and close your topic though if that's what you want. Thanks
  2. Hello @Jettypile and Let's first try just resetting your browser and then we'll try doing a clean removal and reinstall of MBAM. Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues. If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in. Internet Explorer How to reset Internet Explorer settings Firefox Click on Help / Troubleshooting Information then click on the Reset Firefox button. Chrome I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome. You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed. Then I need you to go to >> Google Sync << and sign into your account. Scroll down until you see the “reset sync” button and click on the button At the prompt click on “Ok”. . Reset Your Browser Settings . In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines) Select “Settings”. At the bottom, click “Show advanced settings…” Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”. In the dialog that appears, click “Reset”. . Close Chrome and restart it and check it out for me please After that then try the following. Please uninstall your current version of MBAM and reinstall the latest version using the following guide. MBAM Clean Removal Process 2x Thanks
  3. Yes, I read your post. It probably is just a temp file. It's up to you. I'd recommend finishing to ensure there is no potential threat but that's up to you. If you like I can go ahead and close your topic now, just let me know please. Thank you Ron
  4. Yes, that should be fine. As long as you save the fixlist.txt file to the desktop and FRST64 is on the desktop then that will work. However the log shows you did not run it from your desktop. You ran it from your downloads folder, so the fixlist.txt file should be in your downloads folder too the same as FRST64.EXE C:\Users\Arizona Eagle\Download
  5. Hello @bradenk and Someone from our Support Team will be in touch with you shortly to assist you. Thank you
  6. Let me get some updated logs please. Please read the following and post back the 3 requested logs as an attachment. Diagnostic Logs Thanks
  7. Well the logs are not showing anything to indicate anything that would cause this behavior. You may want to try a factory reset of your router. Please review the following website and read it before continuing and then do a Hard Reset back to Factory Defaults for your router. This information is only for resetting the router DO NOT erase, install, or update the firmware, just reset your router to factory defaults. Reset And Reboot Hard reset or 30/30/30 Let me know how that works out.
  8. Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks
  9. Okay then, I'll go ahead and close your topic. If you do decide you need further assistance please let us know. Take care
  10. Please restart the computer first and then run the following steps and post back the logs when ready. STEP 03 Please download Junkware Removal Tool to your desktop. Shutdown your antivirus to avoid any conflicts. Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP. The tool will open and start scanning your system. Please be patient as this can take a while to complete. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next reply message When completed make sure to re-enable your antivirus STEP 04 Let's clean out any adware now: (this will require a reboot so save all your work) Please download AdwCleaner by Xplode and save to your Desktop. Double click on AdwCleaner.exe to run the tool. Vista / Windows 7/8 users right-click and select Run As Administrator Click on the Scan button. AdwCleaner will begin...be patient as the scan may take some time to complete. When it's done, you'll see: Pending: Please uncheck elements you don't want to be removed. Now click on the Report button and a logfile (AdwCleaner[R0].txt) will open in Notepad for review. Look at the log especially under Files/Folders for any program you want to save. If there's a program you may want to save, just uncheck it from AdwCleaner. If you're not sure, post the log for review. (all items found are adware/spyware/foistware) If you're ready to clean it all up, click the Clean button. After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically. Copy and paste the contents of that logfile in your next reply. A copy of that logfile will also be saved in the C:\AdwCleaner folder. Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine To restore an item that has been deleted: Go to Tools > Quarantine Manager > check what you want to be restored > now click on Restore. STEP 05 Download Sophos Free Virus Removal Tool and save it to your desktop. Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View Log file (bottom left-hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found, please confirm that result. STEP 06 Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks
  11. No, you can skip RKILL after the reboot
  12. There are some GPO values that used to be common tactics for change that we would detect because there is no good way to know if the policy was set by malware or by an Admin on purpose. In general most GPO are not detected as a threat, if you do run into one though you can exclude it and then push that exclusion out to the other workstations. If you need further assistance or you're actively having an issue @pickles78249 then it might be best to open a ticket directly with support. Please contact our Malwarebytes Business Product Support for further assistance if needed. Thank you Ron
  13. Okay, let me have you start off then by running the following @spyfox Please download the attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks
  14. Just following up to verify that all is still okay for you now @boogeyman Cheers
  15. There actually is a known issue now with the AU of Windows 10. Our rootkit driver is currently crashing. We have been able to track it down and our developers are working on it to correct it. Not sure if this is your exact same issue as you were having it before the AU for Windows 10. Hopefully once the driver is fixed for AU use it will work for you as well. At this time though I don't have any further information as to when the update for that will be available. Please check back with me in a couple of weeks though to see if there is any further update on this status. Thank you