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ovalle

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  1. i might not be able to respond to this thread on wednesday but will be back by thursday so please don't close the thread if you don't receive any answers from me tomorrow
  2. yes but they are as stumped as i am, there are no problems with the internet connection (firefox runs without any issue) but some programs either don't start at all like google chrome, skype and malwarebytes (a process does start however and can be seen in the task manager but a window never pops up) or get stuck and become unresponsive when searching for updates or some time after being opened (microsoft word becomes unresponsive about 10-15 minutes after being opened). something worthy of noting is that when they tried opening the network and sharing center from control panel it was also unresponsive.
  3. yes that proxy server is a connection setup for the network spanning the whole building
  4. hi, i ran the FRST fix in safe mode after pasting the file in the same folder since if i tried to do it on normal mode it would get stuck "looking for updates" and the program became unresponsive and unusable. i'm attaching the fixlog generated. after running the computer doesn't show much improvement. google chrome and malwarebytes still won't open on normal mode and if i start on safe mode with networking i still get the black screen with only the cursor on it. also don't know if relevant or intended behaviour but after running and rebooting it seems the fixlist txt file got deleted from the FRST folder Fixlog.txt
  5. hi, i encountered some problems in my computer like google chrome and some other programs not starting, and thinking it was malware decided to start the computer in safe mode with networking, downloaded malware bytes and ran it in that mode and deleted the threats it found, but after turning the computer off after this and the next time i restarted i found some problems persisted like chrome not opening and a couple new ones appeared like malwarebytes getting stuck on updating when trying to scan and when trying to start on safemode with networking getting a black screen with the cursor on it (still able to launch task manager). i tried uninstalling malwarebytes and reinstalling allowing the free trial for the premium version, but after doing this malwarebytes wont start at all when i try to use it. downloaded farbar but couldnt run it in normal mode (it was not responding after window opens), so i ran it while on safe mode (safe mode with networking still shows only black screen with cursor so i couldnt use it there to let it look for updates). im attaching the files generated by farbar and also a copy of the log of the threats that i deleted with the first scan in case it is a problem you have encountered before thank you for any assistance you can give me and for taking the trouble to look into it Addition.txt FRST.txt mbamlog.txt
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