exile360

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About exile360

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    exile

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    http://www.malwarebytes.com

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  1. You're welcome. Apologies, when I split the topic I didn't realize it would cause the forum software not to transfer the follow topic setting. In my opinion that's a bug so I'll check with our forum software provider to see if we can change/fix that. I'm glad that it helped. Hopefully it resolves it as well as the other issues once and for all for you. Please keep us updated on how things go and of course let us know if you need any further assistance with this or any other issues. Thanks
  2. If the search provider you're attempting to use is actually "start-search.com", which is a known PUP (Potentially Unwanted Program) according to some due to being used for displaying advertisements and sponsored search results (rather than listing standard results ranked based on relevance to your search terms/keywords), then it is possible that your antivirus, anti-malware or anti-spyware software is removing it from your browser and resetting your search settings to use Google instead. If this is the case and you actually wish to continue using start-search (which I personally do not recommend, though it is of course your choice), then you will need to determine which program is detecting/blocking/removing it and add it to that program's exclusions or ignore list.
  3. Well, I had hoped that I was onto something but both of those registry locations are identical for each user account. Unfortunately I'm at a loss so here are our options at this point. Let me know what you decide and we'll proceed accordingly: Migrate your personal files, documents and other items such as web browser favorites/saved shortcuts to the new user account where the software functions and then delete the old/original user account (or you may perform the migration and simply not use the original user account any more if you wish, though personally I'd remove it since we do not know just how extensively it might be corrupted and what other problems may arise with other programs should you use it in the future so it's pretty much just wasting space at this point). Await AdvancedSetup who will be returning tomorrow from his time off and continue to work with him to see if he can think of anything that I haven't so far in searching for a solution to make the user account function as it should. Lastly, and this is the most extreme option but based on how the new user account behaves it shouldn't be necessary yet is still worth considering in case you have reason to suspect that whatever has caused this might somehow effect even your new user account in some way (i.e. even though Malwarebytes works, perhaps even the new user account might have issues we haven't discovered yet if the original problem is the result of some damage or corruption which is system-wide); you can backup all of your files and data and reinstall Windows. At this point, that would be the only way to be absolutely certain that whatever has caused the malfunctions will truly be fixed and rendered incapable of causing any future issues. To be honest, I hate coming across an issue like this and not being able to at least determine where the problem lies, especially when it directly affects the functioning of our company's own software because if we could determine what's really causing this, there might be steps we could take to prevent it from affecting Malwarebytes Anti-Malware and Malwarebytes Anti-Rootkit in a future release by making the software capable of working around or possibly even correcting whatever system issue has caused it. But of course, you've already given up a substantial amount of your time and energy to troubleshooting this and I am grateful to you for sticking with us as long as you have, but I'm sure that there are other things you could be doing with your time and computer which would be more productive for your own work and personal purposes. No matter what you decide, I wish you the best of luck and I thank you for choosing our software and for coming to our forums for help. Let us know what you decide and we'll proceed however you wish. Thanks
  4. Yes, I saw that as well and came to the same conclusion. Since restoring the registry backup didn't change/remove any files or folders it forced Windows to change the directory name so that they could both exist. Thanks for the files. I'll take a look.
  5. OK, nothing in the logs is really sticking out to me but I did find another location that we should check. Please do the following: Now, restart your computer and log into the new user account you created where Malwarebytes Anti-Malware does run and please do the following: First, from your original user account where Malwarebytes will not run: Create a Batch File: Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor): @echo off reg export "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" "%userprofile%\desktop\SF1.reg" reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /s>"%userprofile%\desktop\SV1.txt" del /f /q %0 Once you've done that click on File and select Save As... In the Save dialogue box click on the drop down menu next to Save as type and select All Files Name the file Folders.bat(the .bat extension is very important) Save the file to your desktop and double click it to run it. Next, from the new user account you created where Malwarebytes runs: Create a Batch File: Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor): @echo off reg export "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" "%userprofile%\desktop\SF2.reg" reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /s>"%userprofile%\desktop\SV2.txt" del /f /q %0 Once you've done that click on File and select Save As... In the Save dialogue box click on the drop down menu next to Save as type and select All Files Name the file Folders.bat(the .bat extension is very important) Save the file to your desktop and double click it to run it. Attach the 2 .reg files you just exported (SF1.reg and SF2.reg) along with the two text logs you just created (SV1.txt and SV2.txt) to your next reply. Thanks
  6. We're sorry. It looks like your topic was somehow overlooked. Due to the length of time we'll go ahead and close this topic now but if you still actually need help please send a private message to one of the Moderators and we'll assist you.Thank you and sorry we missed your topic.
  7. Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.
  8. Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.
  9. This topic will now be closed due to evidence of cracked or pirated software on this system.Piracy Policy
  10. Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  11. This topic will now be closed due to evidence of cracked or pirated software on this system.Piracy Policy
  12. We're sorry. It looks like your topic was somehow overlooked. Due to the length of time we'll go ahead and close this topic now but if you still actually need help please send a private message to one of the Moderators and we'll assist you.Thank you and sorry we missed your topic.
  13. We're sorry. It looks like your topic was somehow overlooked. Due to the length of time we'll go ahead and close this topic now but if you still actually need help please send a private message to one of the Moderators and we'll assist you.Thank you and sorry we missed your topic.
  14. We're sorry. It looks like your topic was somehow overlooked. Due to the length of time we'll go ahead and close this topic now but if you still actually need help please send a private message to one of the Moderators and we'll assist you.Thank you and sorry we missed your topic.
  15. Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!