MrCharlie

Experts
  • Content count

    34,168
  • Joined

  • Last visited

About MrCharlie

  • Rank
    Forum Deity
  • Birthday 01/31/1952

Contact Methods

  • ICQ
    0

Profile Information

  • Location
    So. Plainfield, New Jersey, USA

Recent Profile Visitors

62,640 profile views
  1. Reset FireFox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
  2. Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe. Run FRST.exe/FRST64.exe and click Fix only once and wait The tool will create a log (Fixlog.txt) in the folder, please post it to your reply. ======================== CHR dev: Chrome dev build detected! <======= ATTENTION Google Chrome has been compromised! The malware has modified your Google Chrome to the development version which makes you vulnerable to future infection. We need to uninstall Google Chrome and then download/re-install a new version. https://support.google.com/chrome/answer/95319?hl=en<---uninstall https://support.google.com/chrome/answer/95346?hl=en<---download and install Let me know how it is.....MrC fixlist.txt
  3. No, sounds like a Windows 8.1 problem. MrC
  4. OK........ Take a look at My Preventive Maintenance to avoid being infected again. Good Luck and Thanks for using the forum, MrC
  5. How are we doing?? Do you still need help or can I close this post?? MrC
  6. How are we doing?? Do you still need help or can I close this post?? MrC
  7. How are we doing?? Do you still need help or can I close this post?? MrC
  8. Welcome to the forum. (Do what you can) General P2P/Piracy Warning: <====><====><====><====><====><====><====><====> Please enable your system to show hidden files: http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/ 1. Please run a Threat Scan with Malwarebytes (if possible) Start Malwarebytes 2.0......... Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware Same for PUM (Potentially Unwanted Modifications) Make sure the rootkit scan is enabled Quarantine all that's found Post the log (save the log as a .txt file not .xml) Then...... 2. Please download Farbar Recovery Scan Tool (FRST) and save it to a folder. (use correct version for your system.....Which system am I using?) FRST <----for 32 bit systems FRST64 <----for 64 bit systems Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button. (make sure the Addition box is checked)It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.If the logs are large, you can attach them: To attach a log: Bottom right corner of this page. New window that comes up. Last................ 3. Please download and run RogueKiller 32 bit to your desktop. RogueKiller<---use this one for 64 bit systems Which system am I using? You can also use this version of RogueKiller which works on both 32 and 64 bit: RogueKiller 32 & 64 bit Quit all running programs. For Windows XP, double-click to start. For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run. Wait for the Prescan to finish Click Scan to scan the system. When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here. Don't run any other options, they're not all bad!!!!!!! RogueKiller logs will also be located here: %programdata%/RogueKiller/Logs <-------W7 C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP (please don't put logs in code or quotes and use the default font) MrC Note: Please read all of my instructions completely including these. Make sure system restore is turned on and running. Create a new restore point Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive <+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you. <+>Sometimes when clearing out an infection the winsock stack will become corrupt and you'll loose your internet connection. To resolve this....reset the stack as outlined HERE <+>The removal of malware isn't instantaneous, please be patient. <+>When we are done, I'll give to instructions on how to cleanup all the tools and logs <+>Please stick with me until I give you the "all clear". ------->Your topic will be closed if you haven't replied within 3 days!<-------- If I don't respond within 24 hours, please send me a PM
  9. Out dated programs on the system are vulnerable to malware. Please update or uninstall them: =============================== Java 8 Update 51 <----should be Update 60 Java version 32-bit out of Date! <--------Go to control panel > Java > Update Tab > Update Now Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff". If there's no update tab in Java, uninstall it and Download and install the latest version from Here Uncheck the box to install the Ask toolbar!!!, McAfee Security Scan Plus or any other free "stuff". =============================== A little clean up to do.... Download Delfix from here and save it to your desktop. (you may already have this) Ensure Remove disinfection tools is checked.Click the Run button.RebootAny other programs or logs that are still remaining, you can manually delete. (right click.....Delete) ------------------------------- Any questions...please post back. If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed. Take a look at My Preventive Maintenance to avoid being infected again. Good Luck and Thanks for using the forum, MrC
  10. OK......you're clean If there's no other problems....... Lets check your computers security before you go and we have a little cleanup to do also: Download Security Check by screen317 from HERE or HERE. Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.If you get Unsupported operating system. Aborting now, just reboot and try again.A Notepad document should open automatically called checkup.txt.Please Post the contents of that document.If you can't post it, attach itMrC
  11. Not much showing...a couple of items need attention. What was the file you clicked on???? ================================= Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe. Run FRST.exe/FRST64.exe and click Fix only once and wait The tool will create a log (Fixlog.txt) in the folder, please post it to your reply. =============================== Have you ran a scan with your Kaspersky Internet Security, if not please do so. MrC fixlist.txt
  12. Welcome to the forum. (Do what you can) General P2P/Piracy Warning: <====><====><====><====><====><====><====><====> Please enable your system to show hidden files: http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-windows/ 1. Please run a Threat Scan with Malwarebytes (if possible) Start Malwarebytes 2.0......... Click on Settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware Same for PUM (Potentially Unwanted Modifications) Make sure the rootkit scan is enabled Quarantine all that's found Post the log (save the log as a .txt file not .xml) Then...... 2. Please download Farbar Recovery Scan Tool (FRST) and save it to a folder. (use correct version for your system.....Which system am I using?) FRST <----for 32 bit systems FRST64 <----for 64 bit systems Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button. (make sure the Addition box is checked)It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.If the logs are large, you can attach them: To attach a log: Bottom right corner of this page. New window that comes up. Last................ 3. Please download and run RogueKiller 32 bit to your desktop. RogueKiller<---use this one for 64 bit systems Which system am I using? You can also use this version of RogueKiller which works on both 32 and 64 bit: RogueKiller 32 & 64 bit Quit all running programs. For Windows XP, double-click to start. For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run. Wait for the Prescan to finish Click Scan to scan the system. When the scan completes > Don't Fix anything! > Click on the Report Button > Copy and paste the Report back here. Don't run any other options, they're not all bad!!!!!!! RogueKiller logs will also be located here: %programdata%/RogueKiller/Logs <-------W7 C:\Documents and Settings\All Users\Application Data\RogueKiller\Logs <-------XP (please don't put logs in code or quotes and use the default font) MrC Note: Please read all of my instructions completely including these. Make sure system restore is turned on and running. Create a new restore point Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive <+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you. <+>Sometimes when clearing out an infection the winsock stack will become corrupt and you'll loose your internet connection. To resolve this....reset the stack as outlined HERE <+>The removal of malware isn't instantaneous, please be patient. <+>When we are done, I'll give to instructions on how to cleanup all the tools and logs <+>Please stick with me until I give you the "all clear". ------->Your topic will be closed if you haven't replied within 3 days!<-------- If I don't respond within 24 hours, please send me a PM
  13. Please uninstall this program if possible: Search Protect (HKLM-x32\...\SearchProtect) (Version: 2.18.20.209 - Search Protect) =========================== Download the attached fixlist.txt to the same folder as FRST.exe/FRST64.exe. Run FRST.exe/FRST64.exe and click Fix only once and wait The tool will create a log (Fixlog.txt) in the folder, please post it to your reply. ========================== Lets check for any adware/spyware now: Please download AdwCleaner from HERE or HERE to your desktop. Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As AdministratorClick on the Scan button.AdwCleaner will begin...be patient as the scan may take some time to complete.When it's done you'll see: Pending: Please uncheck elements you don't want removed.Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.Look over the log especially under Files/Folders for any program that may have been targeted by mistake.If there's a program you may want to save, just uncheck it from AdwCleaner.If you're not sure, post the log for review. (all items found are either adware/spyware/foistware)If you're ready to clean it all up.....click the Clean button.After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.Copy and paste the contents of that logfile in your next reply.A copy of that logfile will also be saved in the C:\AdwCleaner folder.Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\QuarantineTo restore an item that has been deleted:Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.Next.................. Please download Junkware Removal Tool to your desktop. Shut down your protection software now to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message.Next......... Please Update and run a Threat Scan (Malwarebytes) Click on settings > Detection and Protection > Non-Malware Protection > PUP (Potentially Unwanted Program) detections > Make sure it's set to Treat detections as malware Same for PUM (Potentially Unwanted Modifications) Quarantine All that's found MrC fixlist.txt
  14. Great!...let's see if we missed anything: Please re-scan with FRST and Make sure the Addition Box is checked. http://www.fixitpc.pl/picasso/images/malware/tools/frst/frst_win05.png Post or attach the 2 logs FRST.txt and Addition.txt MrC
  15. No, if something comes up, Nathan will know. If there's no other problems, I'm going to have this topic closed. Take a look at My Preventive Maintenance to avoid being infected again. Good Luck and Thanks for using the forum, MrC