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Wang

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  1. I've refreshed my pc the problems with the taskbar and everything is fixed programs in my other hard drives were not affected thx for your help
  2. both the system file checker utility and start menu fixes doesn't work tried to windows store fix but that also didn't work as for the "Refresh" I assume files means pictures, documents, music, and videos so even If my programs were installed in another hard drive, a refresh would delete those as well?
  3. 3rd scan quarantined 10 threats 4th scan quarantined 8 threats 5th scan quarantined 2 threats 6th scan quarantined 0 threats the malware seems to be gone but some of the damages appear to be irreversible as I've tried to fix it multiple times to no avail windows start button and cortana does not start windows photos says error "remote procedure call failed" which could be fixed by reinstalling it using windows store but windows store also does not start and couldn't be fixed as well cant pin or unpin applications at the taskbar seems like I need to do a system recovery to fix the remaining problems before I do that I'll like to ask if system recovery will erase files in my other 3 hard drives or would it delete everything all together
  4. It seems so will run a 3rd scan just to be sure thx so much for the support
  5. sry my bad ran a 2nd malwarebytes scan 298 threats quarantined 1st scan showed 3000+ threats but I assume AdwCleaner and SophosVirusRemovalTool took care of those just to be sure I attached the 2nd scan log along with the fix log Scan Log2.txt Fixlog.txt
  6. ran the fix, prompted to restart after restart got a black screen and no taskbar. unable to open windows explorer managed to fix it by running sfc /scannow using command prompt still 0 threats quarantined from malwarebytes Scan Log.txt AdwCleaner Log.txt SophosVirusRemoval Log.txt
  7. Unable to quarantine any threats after scan Chameleon did not work Addition.txt FRST.txt
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