gringo_pr

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About gringo_pr

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    http://www.malwarebytes.org

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  1. :Why we need to remove some of our tools: Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight. They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated. They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated. The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
  2. Greetings I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time. Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools .
  3. Greetings I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time. Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools .
  4. Greetings I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time. Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools
  5. Hello Ed You are going to have to learn about windows 10 sooner or later - but that does not mean you have to update just to update If you are comfortable where you are now then stay where you are Gringo
  6. Hello Horse I would be glad to help - just start your own topic and I will get right to help you Gringo
  7. Hello Ed48 I can't say if it would have stopped it or not but it would not have hurt and as far as paying me - no need to do that - just say good things about us over here You are more than welcome and It has been a pleasure helping you. *:-)* . If there anything else that I can assist you with then just let me know and I’ll be happy to look into it for you. If not, then this ticket will auto close in a couple of days and at that time, you will be receiving a survey from us so you will be able to rate our service to you and to leave a comment about the service you received from me. . Have a nice day and goodbye. Gringo
  8. How are things doing now?
  9. Hello ed48 Now I need you to download this script that I have made for you --> fixlist.txt It needs to be saved Next to the "Farbar Recovery Scan Tool" (FRST) program (If asked to overwrite existing one please allow) Run FRST again but this time press the Fix button just once and wait. When finished, it will make a log (fixlog.txt) next to FRST. Please attach the contents of this file to your reply. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Gringo
  10. Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  11. Hello Camendoza94 . After running the fix I have made below I would like you to restart the computer and after the computer has been restarted I would like you to check the computer and let me know how the computer is doing and if the problem still exists. . I have attached a file to this email named Fixlist.txt, I need you to download this file and save it next to the Farbar Recovery Scan Tool (“FRST”) program (right next to each other is best) Run the program called “FRST” again but, this time, I would like you to press the “Fix” button just once and wait. . When it has finished running it will make a report named fixlog.txt next to “FRST”. Please attach this report to your next reply to me. . Regards, William Rowland – “Gringo_pr” fixlist.txt
  12. I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome. You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed. Then I need you to go to >> Google Sync << and sign into your account. Scroll down until you see the “reset sync” button and click on the button At the prompt click on “Ok”. . Reset Your Browser Settings . In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines) Select “Settings”. At the bottom, click “Show advanced settings…” Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”. In the dialog that appears, click “Reset”. . Close Chrome and restart it and check it out for me please . Regards, William Rowland – “Gringo_pr”
  13. Hello Camendoza94 After running the fix I have made below I would like you to restart the computer and after the computer has been restarted I would like you to check the computer and let me know how the computer is doing and if the problem still exists. . I have attached a file to this email named Fixlist.txt, I need you to download this file and save it next to the Farbar Recovery Scan Tool (“FRST”) program (right next to each other is best) Run the program called “FRST” again but, this time, I would like you to press the “Fix” button just once and wait. . When it has finished running it will make a report named fixlog.txt next to “FRST”. Please attach this report to your next reply to me. . Regards, William Rowland – “Gringo_pr” Customer Success Specialist & Malware Removal Specialist fixlist.txt
  14. Hello Sabriana After running the fix I have made below I would like you to restart the computer and after the computer has been restarted I would like you to check the computer and let me know how the computer is doing and if the problem still exists. . I have attached a file to this email named Fixlist.txt, I need you to download this file and save it next to the Farbar Recovery Scan Tool (“FRST”) program (right next to each other is best) Run the program called “FRST” again but, this time, I would like you to press the “Fix” button just once and wait. . When it has finished running it will make a report named fixlog.txt next to “FRST”. Please attach this report to your next reply to me. . Regards, William Rowland – “Gringo_pr” Customer Success Specialist & Malware Removal Specialist fixlist.txt
  15. After running the fix I have made below I would like you to restart the computer and after the computer has been restarted I would like you to check the computer and let me know how the computer is doing and if the problem still exists. . I have attached a file to this email named Fixlist.txt, I need you to download this file and save it next to the Farbar Recovery Scan Tool (“FRST”) program (right next to each other is best) Run the program called “FRST” again but, this time, I would like you to press the “Fix” button just once and wait. . When it has finished running it will make a report named fixlog.txt next to “FRST”. Please attach this report to your next reply to me. fixlist.txt