gringo_pr

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About gringo_pr

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  1. Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  2. Hello Camendoza94 . After running the fix I have made below I would like you to restart the computer and after the computer has been restarted I would like you to check the computer and let me know how the computer is doing and if the problem still exists. . I have attached a file to this email named Fixlist.txt, I need you to download this file and save it next to the Farbar Recovery Scan Tool (“FRST”) program (right next to each other is best) Run the program called “FRST” again but, this time, I would like you to press the “Fix” button just once and wait. . When it has finished running it will make a report named fixlog.txt next to “FRST”. Please attach this report to your next reply to me. . Regards, William Rowland – “Gringo_pr” fixlist.txt
  3. I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome. You can keep your “Bookmarks” if you want to keep them, but you have to export them first – >> Export Bookmarks << – Everything else should be removed. Then I need you to go to >> Google Sync << and sign into your account. Scroll down until you see the “reset sync” button and click on the button At the prompt click on “Ok”. . Reset Your Browser Settings . In the top-right corner of the browser window, click the “Chrome Menu” icon (Three horizontal lines) Select “Settings”. At the bottom, click “Show advanced settings…” Scroll down until you see “Reset settings”, Then click on the button “Reset Settings”. In the dialog that appears, click “Reset”. . Close Chrome and restart it and check it out for me please . Regards, William Rowland – “Gringo_pr”
  4. Hello Camendoza94 After running the fix I have made below I would like you to restart the computer and after the computer has been restarted I would like you to check the computer and let me know how the computer is doing and if the problem still exists. . I have attached a file to this email named Fixlist.txt, I need you to download this file and save it next to the Farbar Recovery Scan Tool (“FRST”) program (right next to each other is best) Run the program called “FRST” again but, this time, I would like you to press the “Fix” button just once and wait. . When it has finished running it will make a report named fixlog.txt next to “FRST”. Please attach this report to your next reply to me. . Regards, William Rowland – “Gringo_pr” Customer Success Specialist & Malware Removal Specialist fixlist.txt
  5. Hello Sabriana After running the fix I have made below I would like you to restart the computer and after the computer has been restarted I would like you to check the computer and let me know how the computer is doing and if the problem still exists. . I have attached a file to this email named Fixlist.txt, I need you to download this file and save it next to the Farbar Recovery Scan Tool (“FRST”) program (right next to each other is best) Run the program called “FRST” again but, this time, I would like you to press the “Fix” button just once and wait. . When it has finished running it will make a report named fixlog.txt next to “FRST”. Please attach this report to your next reply to me. . Regards, William Rowland – “Gringo_pr” Customer Success Specialist & Malware Removal Specialist fixlist.txt
  6. After running the fix I have made below I would like you to restart the computer and after the computer has been restarted I would like you to check the computer and let me know how the computer is doing and if the problem still exists. . I have attached a file to this email named Fixlist.txt, I need you to download this file and save it next to the Farbar Recovery Scan Tool (“FRST”) program (right next to each other is best) Run the program called “FRST” again but, this time, I would like you to press the “Fix” button just once and wait. . When it has finished running it will make a report named fixlog.txt next to “FRST”. Please attach this report to your next reply to me. fixlist.txt
  7. Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  8. Hello Bshap Yes I would run the removal tool at this point - just uninstalling never does a clean job.
  9. Greetings I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time. Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools .
  10. Hello Ed48 restart the computer and try again - if it happens again just press OK and let it continue. Gringo
  11. Hello Ed48 I would like to welcome you to Malwarebytes support, my name is William and I will be helping you out today. . In order for us to get started on your problem, I will need to get a couple of diagnostic reports from the computer to help me see where the problem could be and help me decide the best way to start. Please download " Farbar Recovery Scan Tool (FRST)" from one of the following links, and save it to your Desktop (please note that some web browsers will automatically save all downloads in your Downloads folder, so in those cases please move them to the desktop.) . Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version. . For 32-bit (x86) editions of Windows: >> FRST.exe << For 64-bit (x64) editions of Windows: >> FRST64.exe << . Run the “FRST” download that works on your computer When the tool opens click “Yes” for the disclaimer in order to continue using “FRST”. Under the section called “Whitelist” make sure all boxes are checked Under the section called “Optional Scan” I would like you to have a check mark next to “Addition.txt” Press the “Scan” button. When the scan is done, it will save the reports to the same location as FRST (if you had saved “FRST” on your desktop, then the reports will be saved on the desktop). Please attach the “FRST.txt” and the “Addition.txt” log file to your next reply to me (it is best if you do not copy and paste it into an e-mail). . . It would be better for you and for me if you can attach the reports to the email instead of copying and pasting them, the email system changes the format of them and makes them very hard to read. . If you are not used to attaching files to e-mails, then just look for a button in the toolbar above where you write your message that has a paperclip icon, and that should be the attachment button. You can also get the idea on how to attach files to an email from watching this video – >> How to attach files << . When you reply back to me you should have Two reports for me FRST.txt Addition.txt .
  12. Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  13. Greetings I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time. Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools .
  14. Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.
  15. Hello Bshap I would first try and reinstall Avast and if that does not get it working then I would run AVG removal tool - https://support.avg.com/SupportArticleView?l=en_US&urlName=How-to-uninstall-AVG