gringo_pr

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About gringo_pr

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    http://www.malwarebytes.org

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  1. How did you reinstall windows?
  2. Hello . The first program that I would like you to run is “Junkware Removal Tool”: . Download “Junkware Removal Tool” and save it to your desktop. >> JRT.exe << Shutdown your antivirus to avoid any conflicts. Right-mouse click “JRT.exe” and select “Run as administrator” If prompted by the UAC select “Yes” The tool will open, press “Any Key” to start the scanning Please be patient as this can take a while to complete. On completion, a log (“JRT.txt”) is saved to your desktop and will automatically open. Please attach “JRT.txt” to your next reply . The next program that I would like you to run is “AdwCleaner”: . Download “AdwCleaner” and save it to your desktop.>> AdwCleaner << Shutdown your antivirus to avoid any conflicts. Right-mouse click “AdwCleaner” and select “Run as administrator” Click on “I Agree” at the Terms Of Use When “AdwCleaner” opens I want you to click on “Scan” After the scan has completed I want you to click on “Cleaning” At the information screen click on “OK” Once done it will ask you to reboot, allow the reboot – it is very important After the computer restarts a report will be open, Save this report to your desktop and attach it to your next reply . Once both programs are complete then reply back to me with the two reports and remember to let me know how things are doing. . The Reports that I will be wanting are named. JRT.txt AdwCleaner[S0].txt . . If you cannot download it from the links above then please use these links Junkware Removal Tool – http://downloads.malwarebytes.org/file/jrt AdwCleaner – https://toolslib.net/downloads/finish/1/get/MtP2wJKYTkhmJX1N1UVA8hGn09bIvEa7/
  3. I had you do it to the router before - I want you to do it to the computer
  4. Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!
  5. Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.
  6. : Why we need to remove some of our tools: Some of the tools we have used to clean your computer were made by volunteer malware fighters and are very powerful and if used incorrectly or at the wrong time can make the computer an expensive paper weight. They are updated all the time and some of them more than once per day so by the time you are ready to use them again they will already be outdated. . The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made. Download DelFix and save it to your desktop: >> Delfix.exe << Double-click “DelFix.exe”. select all options avalible Click the “Run” button. The tool will delete itself once it finishes, if not delete it by yourself. If asked to restart the computer, please do so . : Security awareness: . It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article >> Strong passwords: How to create and use them << Then consider a password keeper to keep all your passwords safe. . Always have an Anti-virus installed – >> whats-the-best-antivirus-and-how-do-i-choose-one << Also use an Antimalware program – Malwarebytes Antimalware is a good choice I also use an Anti-exploit program – >> Malwarebytes Anti-Exploit << (I would at least use the free version) . The other question I am asked all the time is “How can I prevent this from happening again.” and the short answer to that is to be aware of what is out there and how to start spotting dangers. . Here are some articles that are must reads and should be read by everybody in your household that uses the internet Internetsafety (Please read) Internetsafetyforkids (please Read)
  7. Download Kasperky virus removal tool from here KVRT.exe Double click on KVRT.exe to start the program Click on Accept and let it finish loading Click on where it says “Change parameters” Make sure all 4 boxes have checkmarks and click on “OK” Now click on Start Scan Please note that it may take some time to complete Once it is complete allow it to remove what it finds . Regards,
  8. Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.
  9. That is great news and thank you for letting us know
  10. Hello I am not seeing anything in the reports that would account for what is going on I would like to try to set the computer's DNS settings to point to a known good DNS server https://support.opendns.com/entries/95614747-Windows-10-Configuration-Instructions
  11. Hello They are a couple to test different type of scanners Anti-Virus - you would use Eicar test file - http://www.eicar.org/86-0-Intended-use.html For anti-malware you would use spycar - http://www.testmypcsecurity.com/securitytests/spycar_suite.html It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article >> Strong passwords: How to create and use them << Then consider a password keeper to keep all your passwords safe. . Always have an Anti-virus installed – >> whats-the-best-antivirus-and-how-do-i-choose-one << Also use an Antimalware program – Malwarebytes Antimalware is a good choice I also use an Anti-exploit program – >> Malwarebytes Anti-Exploit << (I would at least use the free version) Anti-Ransomware program – we are developing a new program that looks very good at this time – https://forums.malwarebytes.org/topic/177751-introducing-malwarebytes-anti-ransomware-beta/ . The other question I am asked all the time is “How can I prevent this from happening again.” and the short answer to that is to be aware of what is out there and how to start spotting dangers. . Here are some articles that are must reads and should be read by everybody in your household that uses the internet Internetsafety (Please read) Internetsafetyforkids (please Read) From my friends at Bleeping computer – Simple and easy ways to keep your computer safe and secure on the Internet . Regards, William Rowland – “Gringo_pr”
  12. Hello Just coming by to see how things are doing?
  13. Hello If the others are still not showing up then there is not much else I can do - You may try something like CClener as they have an uninstall tool built into it. gringo
  14. I want you to completely remove Chrome from the computer, We saved your bookmarks before so you can import them back later. I want you to use this program called Revo to uninstall it – during the install you might be asked about user data or user settings – I want these to be removed also . Click this link to start the download – Revo Uninstaller Wait for download to start and click on “Save” Double click Revo Uninstaller to run it. From the list of programs double click on “Chrome” When prompted if you want to uninstall click Yes. Be sure the “Moderate” option is selected then click Next. The program will run, If prompted again click Yes when the built-in uninstaller is finished click on Next. Once the program has searched for leftovers click Next. If there is anything left over in the Registry section Check/tick the bolded items only on the list then click Delete If they are any leftovers in the File and Folder section then they may all be removed Once done click Finish. . Now that we have it completely uninstalled I want you to restart the computer and then after the restart you can reinstall Chrome from here – http://www.google.com/chrome/ . Regards,
  15. Hello Johnsy Don't worry - they look good anyway . Download Kasperky virus removal tool from here "KVRT.exe":http://devbuilds.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe Double click on KVRT.exe to start the program Click on Accept and let it finish loading Click on where it says "Change parameters" ** Make sure all 4 boxes have checkmarks and click on "OK" Now click on Start Scan Please note that it may take some time to complete Once it is complete allow it to remove what it finds . Regards,