gringo_pr

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About gringo_pr

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    http://www.malwarebytes.org

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  1. Hello look for them in the add/remove that is what that area of the report is for
  2. We are going to refresh FireFox and see if that will fix your problem . Open FireFox Click on the “menu” icon in the upper right-hand corner (Three horizontal lines together) In the menu that opens click on the Question mark “(?)” at the bottom of the window Click on where it says “Troubleshooting Information” and a new page will open In the Upper right-hand corner you will see a box that says “Give Firefox a tune up” Click on the “Refresh FireFox” Button Confirm you want to refresh by clicking on the “Refresh FireFox” button Click on “Finish”
  3. Hello I myself would leave them alone - they are not hurting anything at this time and cause more trouble trying to remove them gringo
  4. -Junkware-Removal-Tool- Please download Junkware Removal Tool to your desktop. Shut down your protection software now to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system's specifications. On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Post the contents of JRT.txt into your next message. . -AdwCleaner- Please download AdwCleaner by Xplode onto your desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click on Scan. After the scan is complete click on "Clean" Confirm each time with Ok. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile with your next answer. You can find the logfile at C:\AdwCleaner[S1].txt as well. Please attach the two reports for me JRT.txt AdwCleaner[S0].txt Gringo
  5. Hello About the connection is not secure - does not mean it is a virus - https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean I see a bunch of files marked "GWXTriggers\Time-5d -> No File - these are not a problem and have to do with the windows 10 upgrade GWX = Get Windows 10 The script I made is to do the unhidding of the HP programs Now I need you to download this script that I have made for you --> fixlist.txt It needs to be saved Next to the "Farbar Recovery Scan Tool" (FRST) program (If asked to overwrite existing one please allow) Run FRST again but this time press the Fix button just once and wait. When finished, it will make a log (fixlog.txt) next to FRST. Please attach the contents of this file to your reply. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Gringo
  6. Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.
  7. Hello . I would like you to rerun “FRST” for me again and send me the new report for me to check over. If you cannot find where you saved “FRST” the first time then here are the links again for you. . Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version. . For 32-bit (x86) editions of Windows: >> FRST.exe << For 64-bit (x64) editions of Windows: >> FRST64.exe << . Run the “FRST” download that works on your computer When the tool opens click “Yes” for the disclaimer in order to continue using “FRST”. Under the section called “Whitelist” make sure all boxes are checked Under the section called “Optional Scan” I would like you to have a check mark next to “Addition.txt” Press the “Scan” button. When the scan is done, it will save the reports to the same location as “FRST” (if you had saved “FRST” on your desktop, then the reports will be saved on the desktop). Please attach the “FRST.txt” and the “Addition.txt” log file to your next reply to me (it is best if you do not copy and paste it into an e-mail). . When you reply back to me you should have Two reports for me and I need you to tell me how things are doing. FRST.txt Addition.txt . Regards, Gringo
  8. Hello I would like to rule out the router just to be on the safe side. We can do this pretty easy by setting some of the settings to point to a known good DNS server. Even if this does not solve the problem you can keep it at these settings. I would like you to set the router's DNS settings to point to *"Open DNS"*. You can see how to do this with pictures here . - "Router Settings":https://support.opendns.com/forums/21618374-Router-Configuration-best-for-home-use Just pick which router you are using and follow the instructions listed using the settings that they provide for your router
  9. Hello After the restart is it still doing it?
  10. Hello That would sound about right - that is when that version of malware was making the rounds Are you going to get me the FRST reports? grin go
  11. . At this time, I would like you to check things out with the computer and let me know if you still have the same issue or if there is something else you would like me to check out for you while we are still here. . This feedback will let me know if we need to keep digging deeper and will also let me know if we need to go into a different direction. . Regards, William Rowland – “Gringo_pr” Customer Success Specialist & Malware Removal Specialist
  12. Hello lipstickviod Now I need you to download this script that I have made for you --> fixlist.txt It needs to be saved Next to the "Farbar Recovery Scan Tool" (FRST) program (If asked to overwrite existing one please allow) Run FRST again but this time press the Fix button just once and wait. When finished, it will make a log (fixlog.txt) next to FRST. Please attach the contents of this file to your reply. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Gringo
  13. Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.
  14. . I would also like you to rerun “FRST” for me again and send me the new report for me to check over. If you cannot find where you saved “FRST” the first time then here are the links again for you. . Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version. . For 32-bit (x86) editions of Windows: >> FRST.exe << For 64-bit (x64) editions of Windows: >> FRST64.exe << . Run the “FRST” download that works on your computer When the tool opens click “Yes” for the disclaimer in order to continue using “FRST”. Under the section called “Whitelist” make sure all boxes are checked Under the section called “Optional Scan” I would like you to have a check mark next to “Addition.txt” Press the “Scan” button. When the scan is done, it will save the reports to the same location as “FRST” (if you had saved “FRST” on your desktop, then the reports will be saved on the desktop). Please attach the “FRST.txt” and the “Addition.txt” log file to your next reply to me (it is best if you do not copy and paste it into an e-mail). . When you reply back to me you should have Two reports for me and I need you to tell me how things are doing. FRST.txt Addition.txt . Regards, William Rowland – “Gringo_pr” Customer Success Specialist & Malware Removal Specialist
  15. At this time, I would like you to check things out with the computer and let me know if you still have the same issue or if there is something else you would like me to check out for you while we are still here. . I would also like you to rerun “FRST” for me again and send me the new report for me to check over. If you cannot find where you saved “FRST” the first time then here are the links again for you. . Note: You need to run the version compatible with your computer. If you are not sure which version applies to your computer, then download both of them and try to run them. Only one of them will run on your computer, and that will be the right version. . For 32-bit (x86) editions of Windows: >> FRST.exe << For 64-bit (x64) editions of Windows: >> FRST64.exe << . Run the “FRST” download that works on your computer When the tool opens click “Yes” for the disclaimer in order to continue using “FRST”. Under the section called “Whitelist” make sure all boxes are checked Under the section called “Optional Scan” I would like you to have a check mark next to “Addition.txt” Press the “Scan” button. When the scan is done, it will save the reports to the same location as “FRST” (if you had saved “FRST” on your desktop, then the reports will be saved on the desktop). Please attach the “FRST.txt” and the “Addition.txt” log file to your next reply to me (it is best if you do not copy and paste it into an e-mail). . When you reply back to me you should have Two reports for me and I need you to tell me how things are doing. FRST.txt Addition.txt . Regards, William Rowland – “Gringo_pr” Customer Success Specialist & Malware Removal Specialist