Katana

Experts
  • Content count

    387
  • Joined

  • Last visited

About Katana

  • Rank
    True Member
  • Birthday 04/24/1970

Contact Methods

  • Website URL
    http://
  • ICQ
    0

Profile Information

  • Location
    Manchester UK
  1. 1) try this Control Panel >> Regional and Language Options >> Customize >> Time>> Time Format >> select the format you want 2) you will need to aske on a tech forum about that.
  2. There is no need to remove Defender, Windows Update would probably try to reinstall it anyway. Just disable it from startup via WinPatrol.
  3. Please see post #15
  4. You would need to run another Kaspersky scan. Congratulations your logs look clean Let's see if I can help you keep it that way First lets tidy up Uninstall Combofix This will clear your System Volume Information restore points and remove all the infected files that were quarantined Click START then RUN Now type Combofix /u in the runbox and click OK. Note the space between the X and the /U, it needs to be there. Uninstall OTMoveIt (OTM.exe) Open OTMoveIt Click Cleanup, When a box pops up click YES. You can also delete any logs we have produced and any other tools we have downloaded. ----------------------------------------------------------- ----------------------------------------------------------- The following is some info to help you stay safe and clean. You may already have some of the following programs, but I include the full list for the benefit of all the other people who will be reading this thread in the future. ( Vista users must ensure that any programs are Vista compatible BEFORE installing ) Online Scanners I would recommend a scan at one or more of the following sites at least once a month. http://www.pandasecurity.com/activescan http://www.kaspersky.com/kos/eng/partner/7...kavwebscan.html !!! Make sure that all your programs are updated !!! Secunia Software Inspector does all the work for you, .... see HERE for details AntiSpyware AntiSpyware is not the same thing as Antivirus. Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one. You should only have one running all the time, the other/s should be used "on demand" on a regular basis. Most of the programs in this list have a free (for Home Users ) and paid versions, it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often. Spybot - Search & Destroy <<< A must have programIt includes host protection and registry protection A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites [*] MalwareBytes Anti-malware <<< A New and effective program [*]a-squared Free <<< A good "realtime" or "on demand" scanner [*]superantispyware <<< A good "realtime" or "on demand" scanner Prevention These programs don't detect malware, they help stop it getting on your machine in the first place. Each does a different job, so you can have more than one WinpatrolAn excellent startup manager and then some !! Notifies you if programs are added to startup Allows delayed startup A must have addition [*]SpywareBlaster 4.0 SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer. [*]SpywareGuard 2.2 SpywareGuard provides real-time protection against spyware. Not required if you have other "realtime" antispyware or Winpatrol [*]ZonedOut Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer. [*]MVPS HOSTS This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002. Not required if you are using other host file protections Internet Browsers Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys. Using a different web browser can help stop malware getting on your machine. Make your Internet Explorer more secure - This can be done by following these simple instructions:From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialise and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. [*]Next press the Apply button and then the OK to exit the Internet Properties page. If you are still using IE6 then either update, or get one of the following. FireFoxWith many addons available that make customization easy this is a very popular choice NoScript and AdBlockPlus addons are essential [*]Opera Another popular alternative [*]Netscape Another popular alternative Also has Addons available Cleaning Temporary Internet Files and Tracking Cookies Temporary Internet Files are mainly the files that are downloaded when you open a web page. Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware. It is a good idea to empty the Temporary Internet Files folder on a regular basis. Tracking Cookies are files that websites use to monitor which sites you visit and how often. A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted. CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords Both of these can be cleaned manually, but a quicker option is to use a program ATF CleanerFree and very simple to use [*]CCleaner Free and very flexible, you can chose which cookies to keep Also PLEASE read this article.....So How Did I Get Infected In The First Place The last and most important thing I can tell you is UPDATE. If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk. Malware changes on a day to day basis. You should update every week at the very least. If you follow this advice then (with a bit of luck) you will never have to hear from me again If you could post back one more time to let me know everything is OK, then I can have this thread archived. Happy surfing K'
  5. Correct It depends on the programs, quite often the uninstall link is now in Start >> All Programs >> *Program Name* Are there any other problems ?
  6. Recovery Console !!!!!! Warning !!!!!!.... Your log shows that Recovery Console is not installed. Due to the threat that current and future malware poses it is vital that you have some form of recovery console. Go to Microsoft's website => http://support.microsoft.com/kb/310994 Select the download that's appropriate for your Operating System - (SP3 Users should download the SP2 pack) Windows XP Home Edition SP2 Download the file & save it as its originally named, next to ComboFix.exe. Now close all open windows and programs, then drag the setup package onto ComboFix.exe and drop it. Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console. ---------------------------------------------------------------------------------------- Step 1 Custom CFScript Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below: File:: C:\Check1.txt Driver:: oflpydin RegLock:: [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}] [HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}] File:: C:\Check2.txt ADS:: Save this as CFScript.txt and place it on your desktop. Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal. When finished, it will produce a log for you. Copy and paste the contents of the log in your next reply. CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall. Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system. A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use. ComboFix SHOULD NOT be used unless requested by a forum helper ---------------------------------------------------------------------------------------- Step 2 Kaspersky Online Scanner . Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal NOTE:- This scan is best done from IE (Internet Explorer) NOTE:- Vista users should start IE by Start(Vista Orb) >> Internet Explorer >> Right-Click Run As Admin Go Here http://www.kaspersky.com/kos/eng/partner/d...kavwebscan.html Read the Requirements and limitations before you click Accept. Once the database has downloaded, click My Computer in the left pane Now go and put the kettle on ! When the scan has completed, click Save Report As... Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt) Click Save - by default the file will be saved to your Desktop, but you can change this if you wish. **Note** To optimize scanning time and produce a more sensible report for review: Close any open programs. Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan. Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%. ---------------------------------------------------------------------------------------- Logs/Information to Post in Reply Please post the following logs/Information in your reply Some of the logs I request will be quite large, You may need to split them over a couple of replies. Combofix Log Kaspersky Log How are things running now ?
  7. Enable Teatimer Open Spybot S&D Click Mode, check Advanced Mode Go To Left Panel, Click Tools, then also in left panel, click Resident If your firewall raises a question, say OK check the box labeled Resident Tea-Timer and OK any prompts. Use File, Exit to terminate Spybot Reboot your machine for the changes to take effect. ---------------------------------------------------------------------------------------- Congratulations your logs look clean Let's see if I can help you keep it that way First lets tidy up Uninstall Combofix This will clear your System Volume Information restore points and remove all the infected files that were quarantined Click START then RUN Now type Combofix /u in the runbox and click OK. Note the space between the X and the /U, it needs to be there. OTCleanup Please download OTCleanup from HERE Click the OTC.exe icon and then click the CleanUp button. If you get any pop ups asking if it is OK let the program proceed. At the end the program will ask to let it reboot the computer. Let it do so. Let me know if there were any problems with OT CleanIt You can also delete any logs we have produced and any other tools we have downloaded. ----------------------------------------------------------- ----------------------------------------------------------- The following is some info to help you stay safe and clean. You may already have some of the following programs, but I include the full list for the benefit of all the other people who will be reading this thread in the future. ( Vista users must ensure that any programs are Vista compatible BEFORE installing ) Online Scanners I would recommend a scan at one or more of the following sites at least once a month. http://www.pandasecurity.com/activescan http://www.kaspersky.com/kos/eng/partner/7...kavwebscan.html !!! Make sure that all your programs are updated !!! Secunia Software Inspector does all the work for you, .... see HERE for details AntiSpyware AntiSpyware is not the same thing as Antivirus. Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one. You should only have one running all the time, the other/s should be used "on demand" on a regular basis. Most of the programs in this list have a free (for Home Users ) and paid versions, it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often. Spybot - Search & Destroy <<< A must have programIt includes host protection and registry protection A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites [*] MalwareBytes Anti-malware <<< A New and effective program [*]a-squared Free <<< A good "realtime" or "on demand" scanner [*]superantispyware <<< A good "realtime" or "on demand" scanner Prevention These programs don't detect malware, they help stop it getting on your machine in the first place. Each does a different job, so you can have more than one WinpatrolAn excellent startup manager and then some !! Notifies you if programs are added to startup Allows delayed startup A must have addition [*]SpywareBlaster 4.0 SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer. [*]SpywareGuard 2.2 SpywareGuard provides real-time protection against spyware. Not required if you have other "realtime" antispyware or Winpatrol [*]ZonedOut Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer. [*]MVPS HOSTS This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002. Not required if you are using other host file protections Internet Browsers Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys. Using a different web browser can help stop malware getting on your machine. Make your Internet Explorer more secure - This can be done by following these simple instructions:From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialise and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. [*]Next press the Apply button and then the OK to exit the Internet Properties page. If you are still using IE6 then either update, or get one of the following. FireFoxWith many addons available that make customization easy this is a very popular choice NoScript and AdBlockPlus addons are essential [*]Opera Another popular alternative [*]Netscape Another popular alternative Also has Addons available Cleaning Temporary Internet Files and Tracking Cookies Temporary Internet Files are mainly the files that are downloaded when you open a web page. Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware. It is a good idea to empty the Temporary Internet Files folder on a regular basis. Tracking Cookies are files that websites use to monitor which sites you visit and how often. A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted. CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords Both of these can be cleaned manually, but a quicker option is to use a program ATF CleanerFree and very simple to use [*]CCleaner Free and very flexible, you can chose which cookies to keep Also PLEASE read this article.....So How Did I Get Infected In The First Place The last and most important thing I can tell you is UPDATE. If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk. Malware changes on a day to day basis. You should update every week at the very least. If you follow this advice then (with a bit of luck) you will never have to hear from me again If you could post back one more time to let me know everything is OK, then I can have this thread archived. Happy surfing K'
  8. Do you have the MalwareBytes Log ?
  9. Your version of MalwareBytes is seriously out of date. Please follow these instructions carefully. Disable Teatimer We need to disable Teatimer as it may interfere with the cleaning. Please do not re-enable it until I give instructions. First step: Right-click the Spybot Icon in the System Tray (looks like a blue/white calendar with a padlock symbol) If you have the new version 1.5, Click once on Resident Protection, then Right click the Spybot icon again and make sure Resident Protection is now Unchecked. The Spybot icon in the System tray should now be now colorless. If you have Version 1.4, Click on Exit Spybot S&D Resident Second step, For Either Version : Open Spybot S&D Click Mode, choose Advanced Mode Go To the bottom of the Vertical Panel on the Left, Click Tools then, also in left panel, click Resident shows a red/white shield. If your firewall raises a question, say OK In the Resident protection status frame, Uncheck the box labeled Resident "Tea-Timer"(Protection of over-all system settings) active OK any prompts. Use File, Exit to terminate Spybot Click Link >>> HERE <<< Link and select "save as" and save it to your desktop Double click TTWipe.bat Reboot your machine for the changes to take effect. Malwarebytes' Anti-Malware Please download Malwarebytes' Anti-Malware to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware [*] then click Finish. [*]If an update is found, it will download and install the latest version. [*]Once the program has loaded, select Perform full scan, then click Scan. [*]When the scan is complete, click OK, then Show Results to view the results. [*]Be sure that everything is checked, and click Remove Selected. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply [*]If requested, please reboot If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  10. Malwarebytes' Anti-Malware Start MalwareBytes AntiMalware Update Malwarebytes' Anti-Malware Select the Update tab Click Update [*]When the update is complete, select the Scanner tab [*]Select Perform full scan, then click Scan. [*]When the scan is complete, click OK, then Show Results to view the results. [*]Be sure that everything is checked, and click Remove Selected. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  11. Please can I see the following two logs. C:\Qoobox\Combofix2.txt C:\Qoobox\Add-Remove Programs.txt How are things running now ?
  12. Please can you post the logs rather than attaching them. Step 1 Custom CFScript Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below: Driver:: oflpydin RegLock:: [HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}] [HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}] ADS:: Save this as CFScript.txt and place it on your desktop. Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal. When finished, it will produce a log for you. Copy and paste the contents of the log in your next reply. CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall. Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system. A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix on your own. This tool is not a toy and not for everyday use. ComboFix SHOULD NOT be used unless requested by a forum helper ---------------------------------------------------------------------------------------- Step 2 Malwarebytes' Anti-Malware Please download Malwarebytes' Anti-Malware to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware [*] then click Finish. [*]If an update is found, it will download and install the latest version. [*]Once the program has loaded, select Perform full scan, then click Scan. [*]When the scan is complete, click OK, then Show Results to view the results. [*]Be sure that everything is checked, and click Remove Selected. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply [*]If requested, please reboot If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt ---------------------------------------------------------------------------------------- Logs/Information to Post in Reply Please post the following logs/Information in your reply Some of the logs I request will be quite large, You may need to split them over a couple of replies. Combofix Log MalwareBytes Log How are things running now ? --------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------- Additional Notes Your Adobe Acrobat Reader is out of date. Older versions have vulnerabilities that malware can use to infect your system. Adobe Reader is a large program and uses unnecessary space. If you prefer a smaller program you can get Foxit 3.0 from http://www.foxitsoftware.com/pdf/rd_intro.php << Recommended There is a newer version of Adobe Acrobat Reader available. Please go to this link Adobe Acrobat Reader Download Link Click Download On the right Untick Adobe Phototshop Album Starter Edition if you do not wish to include this in the installation. Click the Continue button Click Run, and click Run again Next click the Install Now button and follow the on screen prompts Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please download Java SE Runtime Environment (JRE) . ( don't install it yet ) Scroll down to where it says "Java SE Runtime Environment (JRE)". Click the "Download" button to the right. Platform = Windows Language = Multi Language [*]Check the box that says: "Accept License Agreement". [*]The page will refresh. [*]Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Now download JavaRa and unzip it to your desktop. ***Please close any instances of Internet Explorer (or other web browser) before continuing!*** Double-click on JavaRa.exe to start the program. From the drop-down menu, choose English and click on Select. JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer. Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK. A logfile will pop up. Please save it to a convenient location. Now install the Java SE Runtime Environment (JRE) package you downloaded (it comes with a toolbar pre-selected, so make sure you uncheck the box) You can delete JavaRa (zip and exe)
  13. ---------------------------------------------------------------------------------------- Step 1 Fix With HJT Close all other windows and then start HiJack This Click Do A System Scan Only When it has finished scanning put a check next to the following lines IF still present - Close ALL open windows (especially Internet Explorer!)- Now click Fix checked Click yes to any prompts Close HijackThis ---------------------------------------------------------------------------------------- Step 2 Malwarebytes' Anti-Malware I notice that you have MBAM installed, please do the following Start MalwareBytes AntiMalware Update Malwarebytes' Anti-Malware Select the Update tab Click Update [*]When the update is complete, select the Scanner tab [*]Select Perform full scan, then click Scan. [*]When the scan is complete, click OK, then Show Results to view the results. [*]Be sure that everything is checked, and click Remove Selected. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt ---------------------------------------------------------------------------------------- Logs/Information to Post in Reply Please post the following logs/Information in your reply Some of the logs I request will be quite large, You may need to split them over a couple of replies. A fresh HJT log MawareBytes Log C:\Qoobox\Add-Remove Programs.txt How are things running now ?
  14. The best option I can find for the HP problem would :- 1) Uninstall the HP Update program via Add/Remove Programs 2) Download and run the Windows Installer CleanUp Utility 3) Go to the HP site and get the latest version of HP Update for your machine --- HP Update
  15. Information You have an infected E-Mail in your Outlook folder, I recommend that you delete any E-mails that you don't need and then empty the "Trash/Deleted" folder. IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer. LimeWire 4.14.10 Vuze I'd like you to read the Guidelines for P2P Programs where we explain why it's not a good idea to have them. Also available here. My recommendation is you go to Control Panel > Add/Remove Programs and uninstall any P2P programs Please note: you must NOT use any P2P whilst we are cleaning your machine. ---------------------------------------------------------------------------------------- Step 1 Download this file Inherit.exe and Save it to your Desktop Create A Batch File Please copy (Ctrl+C) and paste (Ctrl+V) the following text in the quote to Notepad. Save it as "All Files" and name it Reset.bat Please save it on your desktop. Double click on Reset.bat and click OK to any prompts ---------------------------------------------------------------------------------------- Step 2 OTMoveIt Please download OTM by OldTimer and save it to your desktop Double-click OTM.exe to run it. Copy the lines in the codebox below. ( Make sure you include :Processes ) :Processes :Files C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Quarantine\*.* /s C:\Documents and Settings\Ingolf Sischka\.housecall6.6\Quarantine\*.* /s :Commands [Purity] [EmptyTemp] Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste. - Close ALL open windows (especially Internet Explorer!)- Click the red Moveit! button. Copy everything in the Results window (under the green bar), and paste it in your next reply. Close OTM If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. ---------------------------------------------------------------------------------------- Logs/Information to Post in Reply Please post the following logs/Information in your reply Some of the logs I request will be quite large, You may need to split them over a couple of replies. OTMoveIt log How are things running now ? --------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------- Additional Notes Your Adobe Acrobat Reader is out of date. Older versions have vulnerabilities that malware can use to infect your system. Adobe Reader is a large program and uses unnecessary space. If you prefer a smaller program you can get Foxit 3.0 from http://www.foxitsoftware.com/pdf/rd_intro.php << Recommended There is a newer version of Adobe Acrobat Reader available. Please go to this link Adobe Acrobat Reader Download Link Click Download On the right Untick Adobe Phototshop Album Starter Edition if you do not wish to include this in the installation. Click the Continue button Click Run, and click Run again Next click the Install Now button and follow the on screen prompts Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please download Java SE Runtime Environment (JRE) . ( don't install it yet ) Scroll down to where it says "Java SE Runtime Environment (JRE)". Click the "Download" button to the right. Platform = Windows Language = Multi Language [*]Check the box that says: "Accept License Agreement". [*]The page will refresh. [*]Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop. Now download JavaRa and unzip it to your desktop. ***Please close any instances of Internet Explorer (or other web browser) before continuing!*** Double-click on JavaRa.exe to start the program. From the drop-down menu, choose English and click on Select. JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer. Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK. A logfile will pop up. Please save it to a convenient location. Now install the Java SE Runtime Environment (JRE) package you downloaded (it comes with a toolbar pre-selected, so make sure you uncheck the box) You can delete JavaRa (zip and exe)