Maurice Naggar

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About Maurice Naggar

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    USA
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    Security, Windows, Windows Update, malware prevention

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  1. Hello. At this point, do a clean removal and new installation for Malwarebytes Anti-Malware. See and follow this how to article link and after the installation finishes, be sure to click the blue-color line in the program, on the first screen, marked Update then RESTART Windows when all that is done.
  2. Hello, I will be guiding you as we go forward. I do need to see diagnostic information from this system. I would like to ask that you always attach any report or file I ask for, from time to time. Before we proceed further, please read all of the following instructions carefully. If there is anything that you do not understand kindly ask before proceeding. If needed, please print out these instructions. Please do not post logs using CODE, QUOTE, or FONT tags. Just always attach files / reports. Please enable your system to show hidden files: How to see hidden files in Windows Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable, it is unlikely, but things can go wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen / flash drive Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. The removal of malware is not instantaneous; please be patient. Often we are also in a different Time Zone. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. You can check here if you're not sure if your computer is 32-bit or 64-bit As we go along, from time to time, Windows User Account Control ( U A C ) will prompt whether to allow a tool or procedure to proceed forward. Approve the Windows’ UAC prompt on by clicking on Continue or Yes. When we are done, I'll give you instructions on how to clean up all the tools and logs Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. Your topic will be closed if you haven't replied within 3 days. Please download Farbar Recovery Scan Tool and save it to your desktop. You may wind up needing to temporarily turn off your antivirus program IF it interferes with the diagnostic tool-reports listed below. Right-click on *FRST* icon and select *Run as Administrator * to start the tool , and reply *YES* to allow it to proceed and run. _Windows 8 or 10 users will be prompted about Windows *SmartScreen protection* - click line *More info* information on that screen and click button *Run anyway* on next screen._ Click YES when prompted by Windows U A C prompt to allow it to run. Approve the Windows’ UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes. Click Yes when the* disclaimer* appears in FRST. The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach FRST.txt & Addition.txt along your next reply. F.Y.I. The ip block messages are from our malicious website protection. That is protecting your pc. Please see/review these references on MBAM’s IP blocks https://support.malwarebytes.org/customer/portal/articles/1835325?b_id=6438 Malicious code from Ad networks might be present in pop-ups or advertisement banners. When the banners attempt to load or the pop-up attempts to navigate to the malicious website, we block it before it has a chance to cause any damage to your system. https://blog.malwarebytes.com/malwarebytes-news/2013/05/oh-the-sites-you-will-never-see/
  3. Hello, I will be guiding you as we go forward. I may need to see diagnostic information from this system. I would like to ask that you always attach any report or file I ask for, from time to time. Before we proceed further, please read all of the following instructions carefully. If there is anything that you do not understand kindly ask before proceeding. If needed, please print out these instructions. Please do not post logs using CODE, QUOTE, or FONT tags. Just always attach files / reports. Please enable your system to show hidden files: How to see hidden files in Windows Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable, it is unlikely, but things can go wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen / flash drive Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. The removal of malware is not instantaneous; please be patient. Often we are also in a different Time Zone. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. You can check here if you're not sure if your computer is 32-bit or 64-bit As we go along, from time to time, Windows User Account Control ( U A C ) will prompt whether to allow a tool or procedure to proceed forward. Approve the Windows’ UAC prompt on by clicking on Continue or Yes. When we are done, I'll give you instructions on how to clean up all the tools and logs Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. Your topic will be closed if you haven't replied within 3 days. I see that this PC has Advanced SystemCare 9. If you did not pay for it, please uninstall it. If you purchased it, please turn it off while this case is on going. Iobit software is not regarded well. They have been known to steal from us. Your pc has Avast Free Antivirus, build 12.3 of the free version, which is a good antivirus. Start Avast antivirus. Look for the gear icon up on the top right and click it. That is the control for settings of Avast. Then be sure to be on the tab marked *General*. Then use the scroll bar on the right and scroll down to the section marked *Exclusions* and click on the down arrow. Click the browse button. Navigate to the C drive and look for "C:\Program Files (x86)\Malwarebytes Anti-Malware" when found, then put a check mark by clicking on the check box for that line ( that is our program). Then click OK. verify that this line is set to"C:\Program Files (x86)\Malwarebytes Anti-Malware" Avast will convert that into this C:\Program Files (x86)\Malwarebytes Anti-Malware\* That all goes in the tab marked File paths. Then look for the tab marked URL s click that and then copy and paste this in there *.mbamupdates.com Then click the OK button at the bottom. Then click the X button at the top to Close. After this is done, RESTART Windows. Wait for it to finish re-loading. Have lots of patience. Then you ought to be able to start our Malwarebytes program.
  4. A clean new install of Windows could well be what you need to do. That would insure a clean steady system. Simply make real sure you do not use "wikisend" for that purpose. I would suggest you see this page How to Do a Clean Installation with Windows 7 http://goo.gl/B1XR9h I suggest you delete all existing partitions on the HDD as part of the new Windows 7 install.
  5. I do really regret to hear that you had issues on Chrome browser. There is not much we can do about Chrome. To install something, generally, you should be sure to use the login-account that has administrator level access rights. My suggestion is to switch to using Internet Explorer instead of Chrome. To date, there is no sign that i have seen that this set of issues has anything to do with any "infection". That being so, we will need to plan to close this case.
  6. What you are describing is that either Windows is shutting itself down when you use Chrome or Internet Explorer. Or that those 2 programs are not stable. They crash and then that leads to Windows operating system to shut down. This type of behavior may be due to hardware issues. It could also be due to corrupted browser program. For the Chrome browser, you may try to uninstall it and install a new copy for Chrome. You need to reset Chrome back to defaults to completely clear out what is going on. You can keep the bookmarks by exporting them - http://support.google.com/chrome/bin/answer.py?hl=en&answer=96816 Export Bookmarks Follow instructions to remove all Google Sync data - http://www.howtogeek.com/103655/how-to-delete-your-google-chrome-browser-sync-data/ Now we need to uninstall Chrome make sure to select the "Also delete your browsing data" tick box https://support.google.com/chrome/answer/95319?hl=en-US Re-install Chrome: https://www.google.com/chrome/browser/desktop/ next, If your pc has no ad blocker add-on for your browser(s), I would suggest "AdBlock Ultimate" https://adblockultimate.net/ After you have Chrome reinstalled please check things out and let me know how it is doing. As to Facebook, that site can have its own issues. But so far, there is no indication that anything of our software is keeping you out of Facebook. We cannot help you very much on Facebook issues.
  7. Bravo. Good. Delete the following files in the Downloads folder: FRST64.exe FRST.txt Addition.txt Fixlist.txt Fixlog.txt I am glad to have helped you. Cheers.
  8. I am sorry, but I have to say, you are not being clear about what you mean by << help i cant log in my account again >> ! What account is that ? What do you mean ? or do you mean this is about the Malwarebytes Anti-Malware program ? and that you had something set on it ? Please describe what you mean in detail. Is it some other program? maybe you mean some website? Having good details is so important. also, I need to see a fresh report: This tool will collect some information on the installation of Malwarebytes and create a report I need to review: NOTE: You may need to temporarily turn off your antivirus if it interferes with this tool. Download mbam-check.exe and save it to your desktop "from this link" http://downloads.malwarebytes.org/file/mbam_check On Windows 7, Right-click on mbam-check-2.3.2.0.exe & select Run as Administrator & allow to Run when prompted by User Account Control. Do have patience while the tool runs. It may take a while, and will flash a command prompt window. And then it will start your text editor ( default is typically NOTEPAD). It should then open a log file CheckResults.txt. Just do a File >> Exit in NOTEPAD. You should attach the CheckResults.txt file located on your desktop so that I can review.
  9. You need to unpatch that "patch". Apply the methods described on this article. How can I reset the Hosts file back to the default http://support.microsoft.com/kb/972034
  10. The scan report from MBAM shows no malware. As to your keyboard, it could well be a hardware issue. IF you use a wireless keyboard, switch to a regular one that is connected directly. We cannot help you on keyboard issue. The scan reported no malware. The Checkresults shows a good install of our program, and that you are running it in Trial mode of the Premium.
  11. Hello Im_salty. Looking at the reports. Can you tell us why the Hosts file has the following entries 127.0.0.1 keystone.mwbsys.com 127.0.0.1 bactem.mwbsys.com 127.0.0.1 sirius.mwbsys.com See the note at the top of the forum
  12. Ok. That is great. Please let me know the status after say, another 24-hours.
  13. Hello Suratkecil. I will be guiding you as we go forward. I do need to see diagnostic information from this system. I would like to ask that you always attach any report or file I ask for, from time to time. Before we proceed further, please read all of the following instructions carefully. If there is anything that you do not understand kindly ask before proceeding. If needed, please print out these instructions. Please do not post logs using CODE, QUOTE, or FONT tags. Just always attach files / reports. Please enable your system to show hidden files: How to see hidden files in Windows Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly Removing malware can be unpredictable, it is unlikely, but things can go wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen / flash drive Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. The removal of malware is not instantaneous; please be patient. Often we are also in a different Time Zone. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. You can check here if you're not sure if your computer is 32-bit or 64-bit As we go along, from time to time, Windows User Account Control ( U A C ) will prompt whether to allow a tool or procedure to proceed forward. Approve the Windows’ UAC prompt on by clicking on Continue or Yes. When we are done, I'll give you instructions on how to clean up all the tools and logs Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. Your topic will be closed if you haven't replied within 3 days. Please download Farbar Recovery Scan Tool and save it to your desktop. You may wind up needing to temporarily turn off your antivirus program IF it interferes with the diagnostic tool-reports listed below. Right-click on *FRST* icon and select *Run as Administrator * to start the tool , and reply *YES* to allow it to proceed and run. _Windows 8 or 10 users will be prompted about Windows *SmartScreen protection* - click line *More info* information on that screen and click button *Run anyway* on next screen._ Click YES when prompted by Windows U A C prompt to allow it to run. Approve the Windows’ UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes. Click Yes when the* disclaimer* appears in FRST. The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach FRST.txt & Addition.txt along your next reply.
  14. This run was very good. There ought now be no further re-occurence of the original issue. But tell me, How is the situation now ?
  15. Please be careful where you surf ! Do take pro-active steps to tighten up your web browsers. Look and apply all these tips. Go into the Options ( settings) of Internet Explorer ( and any other web browser you have). Make sure that the POPUP blocker is ON. Set the option on for rejecting (decline) 3rd-party cookies. And in addition to all that: Use a good browser extension ( add on) ad blocker. If your pc has no ad blocker add-on for your browser(s), I would suggest uBlock Origin. For Mozilla Firefox, use the Mozilla page at this link https://addons.mozilla.org/addon/ublock-origin/ For Google Chrome, see https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm For Internet Explorer browser: https://adblockplus.org/en/internet-explorer For Opera browser, see https://addons.opera.com/en-gb/extensions/details/ublock/ *ALSO this too* To help totally block these types of "popups" I would recommend to *only use Firefox browser* that also has the addon for *NoScript Suite Lite.* and just only use that when surfing the web. Tips and how to's for Noscript suite are on this page link http://mybrowseraddon.com/noscript-lite.html We have a free version Malwarebytes Anti-Exploit (MBAE) that protects against exploit attacks in your browsers and Java, and a paid version that also protects additional applications such as MS Office. https://downloads.malwarebytes.org/file/mbae_current/ I would recommend you install the Anti-Exploit in free use mode. ( that is, if you do not have it from before). I wish you well.