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About daledoc1

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  1. Hello and : As the Business version of MBAM differs significantly from the Consumer version, I've asked the forum staff to move your post to the MBAM-Business Forum. Until then, you may wish to open a ticket directly with the Business Support Staff >>HERE<<. They can best assist you with sorting out the issue of a possible F/P for the program. Thanks for your patience,
  2. The MBAR-BETA developers update the tool when an update is needed for this highly specialized tool designed to look for very specific types of rootkits. Kaspersky can update their tools when their developers determine that an update is needed. One cannot compare MBAR-Beta to Kaspersky or to any other tool. Each is uniquie. That is all I can say. Perhaps a staff member will be able to provide you with a more satisfactory answer. Thank you,
  3. Hi: I'm not sure I understand your question -- updated by WHOM? Yes, the developers do periodically update the MBAR-BETA application when there is a need to do so. As I mentioned, most of the core technology is already part of MBAM. The user does not need to update MBAR-BETA, since the home user would not normally be running this tool on a regular basis. If the user had a badly infected system and were getting expert malware removal help, the helper would instruct the user to download a fresh copy of the most current version of the tool. Thank you,
  4. Hi: MBAR-BETA (Malwarebytes Anti-Rootkit BETA) is a powerful beta tool designed for use only with expert guidance. It's not really designed for routine or casual use by home computer users on an uninfected system. Most of the technology has been incorporated into the rootkit scanning features of MBAM. We'll need to wait for a staff member to reply about possible GUI updates. But, as the product really is not intended as a standalone application, I expect that the GUI is not a high priority. I hope this helps. Thanks,
  5. Thanks, @Firefox. I could not locate my old "blurb" on this. @kurt2121: I suggest following @Firefox's advice to have a malware expert assist with you cleaning the machine, if you plan to use it. Cheers,
  6. Yes, Malwarebytes owns several different domains (including both .org and .com). But we will need to wait for a Malwarebytes employee -- perhaps a member of the marketing/sales team -- to assist you further. Thanks for your patience.
  7. Also: Where are you looking for the download link? https://www.malwarebytes.com/products/ See screen shot. Also, here are the direct links: https://www.malwarebytes.com/mwb-download/thankyou/ or http://downloads.malwarebytes.org/file/mbam/ The installer is the same for Free, Trial and Premium versions. A 14-day Trial will be offered during the setup wizard, by default, unless the user opts out. The Trial will revert to the Free version after 14 days, if it has not been activated during that time with a valid license. Premium users ACTIVATE the program with a valid, paid, license Key (or ID and Key, if an older, legacy, lifetime license). Thanks again,
  8. Hi: I would not use the computer for anything online unless/until it has been thoroughly checked and cleaned of remaining malware remnants, as previously suggested. A routine internet search engine search should turn up plenty of resources on reputable computer security sites about this particular malware, as it has been around for a long time. Here is one example. I also mentioned some general computer security sites to learn more about it. As mentioned, there are many, many, many types of malware, each with its own variants. Based on the limited information you have provided (IOW no scan logs or samples), one may surmise that the two infections you mention may be different variants of the same type of malware. But that's all we can say. Thanks again,
  9. Hi: A Malwarebytes staff member will correct me if I am wrong, but: This is the link to the official Malwarebytes online store: Malwarebytes Online Store I'm not aware of different sites, at least for US customers. Perhaps there may be different landing sites for foreign customers. The regular price for 1 PC is $24.95 per year for Malwarebytes Anti-Malware (MBAM). However, if one purchases multiple licenses at the same transaction, there is a small discount (with the discounted price calculated at the time of checkout) (#1). There is also an option to select a 2-year subscription, to lock in the price against any possible future increase (#2). There are similar options for Malwarebytes Anti-Exploit (MBAE) - discounts for multiple licenses and a 2-year price option. Unless there is a sales/marketing promotion, I'm not sure of why you would see a different price on different visits to the purchase page. So, if you are seeing something different and/or if you are being directed to different web sites, then perhaps you could please provide a screen shot and/or a link (either munged, such as hxxp://www.weirdsite.com, or in code tags, such as the following:) http://www.weirdsite.com Thanks,
  10. Hello and welcome back, @kurt2121: As far as I know, Malwarebytes does not currently maintain a threat encyclopedia -- doing so would consume vast resources that are probably better devoted to other purposes. That's because malware changes day to day, sometimes hour to hour. There are many general computer security fora, such as Wilderssecurity, bleepingcomputer, and others, that maintain vigorous discussions about different types of malware. And there is a Malwarebytes blog HERE. As far as your own recent infections, it's really hard to say precisely what was going on with your system based on the limited information we have. Malware name alone is not typically enough information upon which to be able to provide definitive advice. But, yes, that particular zeroaccess malware can be quite dangerous and damaging. That particular infection has been around a long time -- a routine internet search should turn up quite a few resources about it. As @AdvancedSetup mentioned in your other thread: If you think you might now be infected, then I suggest perhaps taking advantage of the free, expert help we offer. To do that, I suggest starting with the advice here: Available Assistance for Possibly Infected Computers It explains the options for free, expert help >>AND<< the preliminary steps to expedite the process. The trained malware expert will guide you through scanning, cleanup and repair. Cheers,
  11. Hi: That's excellent news. I'm glad you were able to resolve your issue with the clean reinstall. Yes, security program tend to be a bit twitchy about major OS changes (either upgrades or rollbacks). Those can break the program's metadata or cause other subtle issues. When in doubt, a quick, clean reinstall will often fix the problem. Thanks for taking the time to report your results. Cheers,
  12. You mean like this? OK, so, that's perhaps a bit over-the-top. But I know of no other forum (except this one, currently) that does not have a BANNED category. Is there a compelling reason to coddle spammers and trolls? <just curious>
  13. Hi: Dave, your link does not include the special characters. IOW, you only hyperlinked the alphanumeric characters. So it's not quite the same as the original problem. However, the issue does seem to be fixed. See >>HERE<< Thanks!
  14. Hello and , @spyfox: Sorry you are having updating issues. There are actually quite a few, widely different reasons for such problems. They range from incorrect system date/time, to software conflicts, to networking issues, even to malware. Rarely, there can be server problems. That's definitely peculiar. I have no problem with this link to the clean-removal tool - I am able to download it just fine: And I have no trouble with either of these links to the MBAM installer HERE or HERE. It sounds as if something may be blocking the downloads. We will need a bit more information in order to better assist you. For ONE computer at a time, please follow the advice here: Diagnostic Logs Then, please ATTACH all 3 logs to your next reply in this thread. Thanks,
  15. Yep, that's what I figured -- that's why I mentioned it and provided the link to the tutorial. Win10 has a number of quirks and annoyances when it comes to "default apps". It takes a bit to beat it into submission. Glad you got it sorted. Thanks for taking the time to let us know. Cheers,