daledoc1

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  1. Hi: A Malwarebytes staff member will correct me if I am wrong, but.... ...No, I do not think updating the license information will change your settings. Please post back and let us know how it goes. Thanks,
  2. Thanks for the info. Please be patient -- it is the weekend. The Marketing/Sales team may not be able to respond until Monday. I will leave it to them to check out the links you posted. There are promotions from time to time, even at the Malwarebytes online store. But "buyer beware" especially for products that are no longer offered. If a deal sounds "too good to be true", it often is. Ultimately, it's up to the buyer. Please be aware, however, that -- if you purchase from a source other than the Malwarebytes online store -- your primary (or only) recourse will be with that seller. The safest way to go is either with a purchase from the Malwarebytes online store or perhaps with a boxed, sealed CD from a trusted seller. Thanks again,
  3. No problem. Good luck!
  4. Hello and welcome, @sydebrns: Yes, the logs show networking issues on this computer. This could be the result of malware damage. Deeper work will be needed to repair the damage and to get MBAM up and running. Such work is conducted in a special forum area reserved for that work, or at the help desk. I suggest starting with the advice in this pinned topic: Available Assistance for Possibly Infected Computers Then, please start a new topic in the malware removal section, attaching the same logs to that new post. One of the malware experts will guide you through scanning, cleanup and repair. Thank you,
  5. Hello and : Thank you for your interest. I do not work for Malwarebytes, so I cannot provide official advice about that particular offer. We will need to wait for a staff member to weigh in. >>It would probably help them to research it if you could please post the actual link to the item. Until then, a few general observations: Historically, Newegg has been a reliable online source for Malwarebytes products with a good return/exchange/refund policy. But, yes, official sale of 1-year, "up to 3 PC" licenses stopped nearly a year ago, at least from the Malwarebytes online store. However, I recently spotted a BOXED CD product with combined MBAM Premium and MBAE Premium for 1-year for up to 3 PCs at a major brick-and-mortar computer store; so it's possible that similar offers are still available. If you decide to purchase that item from Newegg, please be sure to keep robust records of the entire transaction, just in case. Alternatively, you may wish to take advantage of the multi-PC AND 2-year discounts for license purchases directly from the Malwarebytes online store. Thank you,
  6. Hi: @Porthos is correct. Your log shows that you are running MBAM Free. MBAM Free is a manual, on-demand scanner. It does not provide real-time protection and does not run at startup. If your subscription expired, you will need to purchase a new license in order to activate the program to the full, paid, Premium version with real-time protection. If you purchase your new license from the Malwarebytes online store, there is a 2-year license option to lock in the current price. (The green "upgrade" button in the main dashboard should also allow you to purchase a license.) Once you do that, there is no need to reinstall -- just click the "Activate" button in the dashboard and follow THESE INSTRUCTIONS to enter your license info. Thanks, P.S. As far as minimizing, the program itself minimizes to the system tray (aka notification area). Only the active scanner window during a scan minimizes to the taskbar.
  7. ^^ Lead singer ain't no Robert Plant, but she's darn good! Thanks for sharing. ^^
  8. Thank you very much. It is my pleasure to assist you. I'm glad you have resolved your issues and that MBAM is up and running. Cheers,
  9. Hi: Perhaps that might be because you selected "realtime" from the first drop-down menu? We suggest HOURLY, and then a recurrence frequency of "1 hour" or "2 hours", in order to stay abreast of zero-hour and zero-day threats. Cheers,
  10. Hi, @bobz: The current home/consumer version of MBAM supports Windows XP, Vista, 7, 8/8.1 and 10. The installer file is the same for Free, Trial and Premium versions of MBAM. It may be downloaded from the MBAM product page HERE, or HERE. During the setup wizard, a 14-Trial version option will be enabled by default. If you do not want the Trial version and only want MBAM Free, then all that's needed is to opt-out of the Trial by removing the tick-mark (disabling) the Trial option during the setup wizard (see screen shot). (Please note: MBAM Free does not provide real-time protection to help PREVENT malware infection. MBAM Free is only a manual, on-demand scanner to help remove malware that has already made it past the computer defenses onto the system.) More information here: How do I install Malwarebytes Anti-Malware? Please let us know if you need additional help. Thank you,
  11. Hello and welcome, @KarenJH: The two issues you report may or may not be related. The events logged in Windows are most likely explained HERE. The sudden rebooting may be due a wide range of causes, including hardware, software or perhaps even malware issues. In order to better assist you, we request that you please provide a bit of basic system information. Please follow the steps in this pinned topic: Diagnostic Logs Then, please ATTACH all 3 logs to your next reply here in this thread. The 3 logs are FRST.txt, Addition.txt and CheckResults.txt. Additional data may be needed, but those logs will provide a good starting point. Thank you,
  12. Hi, @SloppyMcFloppy: Actually, that is not the recommended approach. The Hyper scan is faster because it is less thorough. It is a feature left over from the old days of version 1, is not even available for MBAM Free, and is NOT recommended for routine use. The reason is actually exactly what you stated: if anything is found, a Threat scan will be needed for full cleanup. The reason the Threat scan is the recommended and default scan type is that it is configured to scan in all the places live malware may hide. The Hyper scan is not as thorough. As the goal in malware removal is to remove the threat as quickly as possible, there is no point in running Hyper scans, either manually or via the scheduler. (Scans are really just a "second opinion" to get things that may have slipped through onto the computer -- the key feature of MBAM Premium is the real-time protection to help PREVENT infection.) Finally, the OP's system specs are very robust -- there is no need to worry about scan times, especially since scheduled scans run silently, in the background. @Yas, it's certainly up to you. But I suggest following my original advice -- which is the recommended way to configure and run MBAM Premium. Thank you,
  13. Thanks for letting us know that you resolved your issue. Cheers,
  14. Hi: The scan settings look OK. The update settings are not quite what is recommended. Unless there's a compelling reason to do so, there's no reason to use "Realtime" for the frequency. As you have it configured, MBAM will check for updates exactly every 59 minutes. That will work, but it's a bit cumbersome and it can create a bit of load on the update servers. The suggested, default settings would be a schedule frequency of HOURLY, with a recurrence of every "1 HOUR" (or every "2 hours"). With those settings, MBAM will automatically check for updates every hour (or every 2 hours), +/- 15 minutes. But, it's entirely up to you.... Please note: No matter what, there may not be an available update every time MBAM runs a check -- new databases are released 6 to10 (sometimes more) times a day. If MBAM checks and there is no available update, there will be nothing in the log. IOW, only those update checks that result in a new database will be logged. And, unless the setting is enabled to show notifications after an update, the database updates will be silent (no popup notification). (Program updates -- a few times a year -- generally require some sort of user interaction, e.g. to install and/or to reboot.) >>BTW: you still have the setting DISABLED to "show notification after successful update". Just checking to see if that's what you want??? Cheers,
  15. Ah, thanks for the clarification. Uncle Google may have led you to posts from ~9 or 10 months ago (or longer?) when MBAM had to block the entire imgur.com domain because it (imgur.com) had suffered a major security breach. That problem was resolved long ago. AFAIK, MBAM is not currently blocking imgur.com or the file upload process. Thanks again,