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About daledoc1

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  1. Hi: Welcome. I'm not sure about the proxy -- it probably depends on the particular proxy. I have asked the forum mod team to relocate this post to the MBARW-Beta forum area for better visibility for the MBARW-Beta development team. They will assist you there. Thanks,
  2. Hi: The Windows OS on this "brand new" computer is pirated. Advice: return the computer for a refund and purchase a computer with a proper, legal version of Windows. {It appears you've had a similar problem in the past here?} Thanks,
  3. Hi: I have been informed that you are now working with @terickson at the Help Desk? If so, please stay with that ticket -- the Support Team folks will work with you to resolve your issue. If not, please let us know, so that the forum staff can assist. Sorry for the delay and thanks for your patience.
  4. Hi: Thanks for the log. We'll ask the Research Team to take a look and let you know. Please wait for them to respond. Thanks again,
  5. Hi, @bobz: Short answer: No. Longer answer: The program installer is the same for 32-bit and 64-bit computers. Certain MBAM components are 32-bit and others are 64-bit, even when the program is installed on a 64-bit system. The program knows what to put where. So, I suggest NOT trying to change anything around. Doing so will likely break the program, necessitating a reinstall. Bottom line: It's a good question, but please leave everything where it is. MBAM knows what to do. Cheers,
  6. Hello and welcome back, @Edgor: Thanks for the logs. They do show some anomalies suggestive of networking problems. Until a forum staff member has a chance to formally review them... For starters, please be sure your system date and time are correct. Then reboot the computer. If neither of those resolves the issue, you might want to set mutual exclusions between MBAM and Avast and then reboot again. The attached screen shot shows how to add an AV folder (in this case Kaspersky) to the MBAM exclusions (you may ignore the Carbonite entry in the picture). The MBAM files to exclude in Avast are listed below. The forum staff may have additional suggestions, including possibly heading over to another forum area for a bit of deeper work to scan/repair the system. Thanks, ----------------- Please exclude the following files from your Antivirus Software for your version of Windows: For 32-bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8 & Windows 10: C:\Program Files\Malwarebytes Anti-Malware\mbam.exe C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes Anti-Malware\mbamresearch.exe C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe For 64-bit versions of Windows Vista, Windows 7 & Windows 8 & Windows 10: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamresearch.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe Note: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE, MBAMSERVICE.EXE and MBAMRESEARCH.EXE from it, as well. Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com
  7. Hi: That's odd, too. CheckResults.txt logs are usually only 20-40 KB (not MB). There should be no problem uploading it. So I'm not sure what's going on. Please sit tight for now. I've asked our forum Root Admin to assist you. Please be patient until he can respond. Thank you again.
  8. Thanks. Lots of stuff "not quite right" here. Please wait for @AdvancedSetup to assist you further. Thanks for your patience.
  9. Hi: Thanks for the info. Yes, the compatibility issue is definitely NOT right. MBAM is of course compatible with Vista, 7 and 10. That is probably a separate issue from the GUI-resizing problem. The fact that you are having similar issues with another program suggests that the issue is with your system, not the software itself. MBAM and Windows10 have been in release for a while and I do not recall seeing these 2 issues reported here in the forum, even after the Win10 AU (1607). A few more, basic questions: Is this a laptop or a desktop? Are you using non-default display settings from the Windows Control Panel? Do you have the most current video drivers for the system? Did you install MBAM from a Windows Admin account? We'll definitely need to escalate this to more expert helpers to try to sort these 2 issues. For starters, please read this pinned topic: Diagnostic Logs Then please ATTACH all 3 logs to your next reply (FRST.txt, Addition.txt and CheckResults.txt) I suspect additional data and deeper work will be needed, but those 3 logs will provide a good start. Thanks,
  10. Hello and , @markcollins894 I am not familiar with the software you mention, but a "404" error means "page not found". I see two different spellings in your post title and post body: do you mean MAGNETO or MAGENTO? I have no trouble reaching this page: https://www.magentocommerce.com/products/customer/account/login I have no trouble reaching this page: https://magento.com/products/community-edition Perhaps you can give us the URL of the link you are trying to reach, so that we can try it? Thanks,
  11. Hi, @draph91: Yes, if you can. See here for the removal process details: And see here for instructions about the removal tool, if needed: For the record, I recently had to reinstall MBAE Premium on my Win10 box, and the these two steps still left behind remnants. I ended up having to "force" the reinstall by OK'ing the installation when I got a dialog about one of the folders still being there. It seemed to work OK. Others have reported similar problems. But, for most, the program does reinstall successfully. Let us know how it goes.
  12. Hi, @Nikilet: Your forum signature says "Vista", but I presume you are on Win10? When you say "Cumulative Update" is that the recent cumulative update for version 1511, or are you talking about the recent "Anniversary Update" (aka version 1607, aka Redstone 1)? Or is this a clean install of Windows 10 (since there was no free upgrade path from Vista to 10)? In any event.... Needless to say, we aren't experts in Emsisoft matters, but for MBAM, it's possible that the recent update may have subtly broken something in MBAM. OS upgrades can do that. Let's try this first: Please carefully follow ALL the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x Please let us know if this resolves your issue. Thanks,
  13. Hi: Perhaps start here: If you need further help with cleanup after an uninstall, then try the tool here: Thanks,
  14. Hello and welcome: First things first: version is almost a year outdated (released in October 2015). So, we respectfully suggest updating to the current program version, You may do either through the program's auto-updater (let us know if you need help to do that), or (perhaps preferably since you are several builds behind) via this tutorial: MBAM Clean Removal Process 2x Next: Alas, there is no way to disable the pre-scan operations. It is built-in to the program coding. The program must load the databases and perform basic chores before it scans. These are the same for a 1-file "context menu" scan or a regular Threat scan. Having said that, MBAM targets only certain types of files and certain types of non-viral malware. So, depending on the types of files you are trying to scan, it may not be worth the time/effort, if it is a file type that MBAM does not cover. This is generally a task better suited to your anti-virus anyway. Along these same lines, the Threat scan is the recommended and default scan type, as it looks in the places live malware is likely to hide. Routine, "full" or "custom" scans are neither necessary nor recommended, are a task better suited to your AV, and could lead to unnecessary wear on your hard drive. Please let us know if you need more help. Thanks,
  15. Hi, Thanks for the update. It sounds as if you have made good progress. I suggest having a read of this pinned topic and then heading over to the malware removal area of the forum. The helpers there can assist you with any needed scanning and cleanup. They can likewise assist with selecting counter-measures to harden the system against further attack. The help is free and will only cost you a bit of your time. Yep, I have been a Mailwasher Pro fan since its beta days. I have lifetime licenses and cannot live without it. I get precious little spam these days, but MWP does provide an extra layer of email safety and it permits me to preview/reply/forward all messages from all accounts in one dashboard. IMHO there is nothing better out there. Ultimately, however, no security application or collection of applications can protect 100% of computers from 100% of malware 100% of the time. The computer part between the chair and the keyboard constitutes the most critical line of defense. It's all about "safe hex". Thanks again,