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About daledoc1

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  1. Hello and , @RugerX: No, I'm afraid not. If you have a 1-PC license (either lifetime or subscription) it can be legally activated on only 1 system at a time. A 1-PC license is always a 1-PC license. You will need a new license for your in-laws' PC. Sale of "up to 3 PCs" subscription licenses via the Malwarebytes online store ended in September 2015. However, there *might* be a few legitimate subscription licenses available at selected online or brick/mortar stores. See this thread for details. Having said that: "buyer beware" for a deal that sounds too good to be true. If you purchase the new license through the Malwarebytes online store, there are discounts for multiple licenses purchased at the same transaction, and there is an option to buy a 2-year subscription, to lock in the current price. Hope this helps,
  2. OK, sounds good. Thanks for letting us know. Take care,
  3. I've seen suggestions here and at other security fora to copy the encrypted files to an external hard drive for "safekeeping", in the highly unlikely event that a decryption key should be made available in the future. But that is a long-shot, at best.
  4. Hi: The attached screen shot shows how to add your AV folder to MBAM exclusions. (It shows Kaspersky, but the principle would be the same. And ignore the Carbonite entry.) For MBAM files to exclude in Norton: Please exclude the following files from your Antivirus Software for your version of Windows: For 32-bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8 & Windows 10: C:\Program Files\Malwarebytes Anti-Malware\mbam.exe C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe C:\Program Files\Malwarebytes Anti-Malware\mbamresearch.exe C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe For 64-bit versions of Windows Vista, Windows 7 & Windows 8 & Windows 10: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamresearch.exe C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe Note: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE, MBAMSERVICE.EXE and MBAMRESEARCH.EXE from it, as well. Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com Please let us know if you need more help. Thanks,
  5. Thanks very much for that important update, @AdvancedSetup. Cheers,
  6. That's great news! I'm glad you were able to resolve your issues. Thanks for taking the time to let us know. Cheers,
  7. Hello and , @1eyedjack: If you did not follow the MBAM Clean Removal Process 2x to uninstall MBAM (e.g. if you just uninstalled MBAM from the Windows Control Panel), then the MBAM license information may have been left behind. If everything is working OK, then you probably are "good to go". If not, then it would be advisable to follow the best practices and proceed with ALL of the steps here: MBAM Clean Removal Process 2x Doing so will clear out any messed up settings or files that may have been corrupted during the OS upgrade. It's very important to reboot when prompted by the removal tool and it's a good idea to do so again after the reinstall. >>>Be sure to deactivate your account (dashboard > "My account" > "Deactivate") and be sure to have your license info handy before you start. Thanks,
  8. No apologies needed, of course. Thanks for the clarification.
  9. Hello and welcome, @Gitaroo: To be safe, it would probably be a good idea to do so. Even cleaner -- if perhaps a bit of overkill -- would be to deactivate MBAM on the old HDD and then follow the steps here: MBAM Clean Removal Process 2x (The only difference would be that you would reinstall on the new HDD, rather than on the old one.) >>Be sure you have your MBAM license info handy before you start... Cheers,
  10. Hi, Pete: Please take a moment and pause for a deep breath. Please do not panic. If you read my last reply and look at the pinned topic and watch the demo video, you will see how to reactivate with your older, lifetime license with BOTH the ID and KEY. You probably have the license info written down somewhere?? The ID is alphanumeric, most likely in XXXXX-XXXXX format The Key is alphanumeric, most likely in XXXX-XXXX-XXXX-XXXX format Please be sure you are entering the correct numbers and letters, without substituting "O" or "0", "S" for "5", etc. Or it will be in the confirmation email sent from cleverbridge when you first purchased your license. Or you can contact cleverbridge directly HERE or HERE and they will look up your license info. More information HERE If you cannot locate your license information, you ought to have been offered a 14-day Trial during the MBAM setup wizard. That 14-day Trial provides full, premium features while you sort out your licensing and logging problems. You can activate it at any time once you locate your license info - you do not need to reinstall the program again. If it is not activated within 14 days, it will revert to the Free version. NOTE: There is one Trial per system per major MBAM program version. So, if you already used the Trial for version on this computer, it will not be available again until a new program version is released. I am sorry you are having these problems and I hope you are able to resolve them. Thank you again,
  11. If you have an older, lifetime, 1-PC license, then you need to enter BOTH a KEY and an ID: How do I activate Malwarebytes Anti-Malware? ------------- It's certainly up to you, but there is no need to run a Hyper Scan every time you boot the computer. First of all, Hyper scans are very superficial. If anything is found, a Threat (or even a Full, custom) scan will be needed. That particular feature is a holdover from the old days of version 1.x. It really serves no useful purpose. A once daily Threat scan should be more than sufficient under normal computer usage. If a scan is skipped from time to time because the computer has been powered off, it's not a big deal. Please recall that the mainstay of MBAM Premium's protection centers on its real-time defense to PREVENT infection, alongside your AV. Scans are really just a "second opinion" to pick up anything that may have made it past your defenses onto the system. Since your system is an older, refurbished computer, excessive scanning is likely only to put undue wear-and-tear on your hard drive. Thank you again,
  12. Okey doke. Good luck with your Win10 upgrade! Please post back here if you need more help with MBAM, and please post back in the MBAE support area if you need more help with MBAE. Cheers,
  13. Hello and , @BibicalDeath: This thread is more than 3 years old. Each computer is unique. The same applies to the needed cleanup and repair. So, anything applicable 3 years ago would no longer be helpful today. And we no longer use "DDS" for preliminary diagnostics. Malware cleanup is conducted either in a special section of the forum, or at the Help Desk, via email. So if you think you might be infected, I suggest that you please follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers. It explains the options for free, expert help >>AND<< the suggested, preliminary steps to expedite the process. A malware analyst will assist you with looking into your issue - the helper will guide you through scanning, cleanup and repair. If you are having other, non-malware related issues with installing or running MBAM, then I suggest that you please do the following: First, please follow the advice here: Diagnostic Logs Then, please ATTACH all 3 logs to a new, separate post here in this section of the forum. And, please explain a bit more the issue you are having. Thank you,
  14. I wonder if this is somehow related to the persistent and ongoing issue with late-appearing posts -- some sort of server caching thing? This has plagued the forum since the very first v4 update. New posts often do not appear for 4-5 minutes or more. (Sometimes they show up under the poster's profile, but not on the forum board itself.) This leads to folks posting on top of one another and other glitches. It was not a problem under IPS v3, and it is not a problem at any other forum I frequent. Then here and now there, a post appeared/appears immediately. I know this was discussed at length soon after the v4 upgrade. And it may or may not be related...