gtyhfy

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About gtyhfy

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    Just a small potato in this forum ;)

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  1. Hi Bob, It is not permitted to work on possible malware-related issues here in this section of the forum. Please read through and follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers. Please be patient, a malware analyst will assist you with looking into your issue after providing required information. Thanks,
  2. Hello pj, The following quotes comes from the Quality Assurance of Malwarebytes, which may address your issue- Please feel free to post back if you have further questions. Thank You PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read.
  3. Hello Juliette, If the laptop mentioned in the below topic is the same one as you mentioned above, please follow the posted instruction from the expert helper Gammo and reply in that topic: Nasty Trojan- Can't Run Any .exe Files Thanks PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic so that we can concentrate on your issue easier. Thanks
  4. Hello Snowleopard, You may first read this post to see if you can run MBAM on the infected computer. If you cannot update the database, you may follow the instructions below to grab a (near) current database - ISSUE: I need to get the latest database onto a computer that cannot access the Internet. SOLUTION: NOTE: Please note though that this should be a last resort and if at all possible you should attempt to download updates from within the program. You can manually copy the database from a working computer using a flash drive or CD onto the infected PC. Our database file is stored in the following locations. Windows XP and 2000 C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref Windows Vista and Windows 7: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref You can also download a manual update from here - NOTE: This manual update will always be way behind in version level compared to updates from within the program If, unfortunately, MBAM and your antivirus cannot clean the nasty stuff, please read the following instructions noknojon given above (you may need to get the tools download from another computer, and transfer to the infected one). Please post back if you have further questions. Thank You PS For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic. Thanks Edit - delete duplicate instructions.
  5. Happy birthday Ade Hope you have a nice b-day
  6. Hello blackdiesel, First, please do not use ComboFix on your own without the direct guidence of malware fighters/experts. The tool is so powerful that it may cause system failure if use improperly. (You can get a better understanding why I said so in this post at bleeping computer: http://www.bleepingcomputer.com/forums/topic273628.html). Then, as we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved. Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post. Please be patient when waiting for an expert help as the expert helpers can get a bit busy. Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts. If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance. If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request. NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can. Thank You PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic. Thanks
  7. - duplicate reply. -
  8. Hello Harry_Lime, More likely the system is infected. Please check and clean the system with an expert helper by following the instructions below - As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved. Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post. Please be patient when waiting for an expert help as the expert helpers can get a bit busy. Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts. If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance. If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request. NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can. Thank You B) PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic. Thanks
  9. Hello swigo, As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved. Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post. Please be patient when waiting for an expert help as the expert helpers can get a bit busy. Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts. If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance. If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request. NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can. Thank You PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read.
  10. Hello Aleahh, Follow the instruction below for disabling your MSE: MICROSOFT SECURITY ESSENTIALS Open MSE and go to Settings > Real Time Protection. Then uncheck "Turn on real time protection". Exit MSE when done. Please post back if you have further questions. Thank You PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read.
  11. Hello Peter, As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved. Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post. Please be patient when waiting for an expert help as the expert helpers can get a bit busy. Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts. If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance. If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request. NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can. Thank You PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic. Thanks
  12. Hello james49, First, please open notepad, click the "Format" menu and de-select (un-tick) "Word Wrap". Then, as we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved. Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post. Please be patient when waiting for an expert help as the expert helpers can get a bit busy. Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts. If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance. If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request. NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can. Thank You PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic. Thanks
  13. Hello shelbydog25, First want to know when did the code appear? Is it periodic or an one-time incident? Please follow the instructions accroding to the version of Windows, and pay attention to the third point of the note below: For Windows XP: Click on Start and select Control Panel Open Add/Remove Programs Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation. For Windows Vista and Windows 7: Click on the Start button and select Control Panel Click on Programs and Features Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation. Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides, especially Section H, posted in the FAQ's here or ask and we'll explain how to do it. Please post back if you have further questions. Thank You PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic. Thanks
  14. Hello Gunnar, Then have you tried this one yet? Please follow the instructions, and pay attention to the third point of the note below: For Windows Vista and Windows 7: Click on the Start button and select Control Panel Click on Programs and Features Uninstall Malwarebytes' Anti-Malware Restart your computer very important Download and run mbam-clean.exe from here It will ask to restart your computer, please allow it to do so very important After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation. Note: You will need to reactivate the program using the license you were sent via email if using the Pro version Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates. Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides, especially Section H, posted in the FAQ's here or ask and we'll explain how to do it. Please post back if you have further questions. Thank You PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic. Thanks
  15. Hello Pete, You may need to change the name of the setup file (or maybe afterwards the mbam program) to something like "firefox.exe" or "explorer.exe" that may possible to install in the infected system. Here is the guide about the things I said above. And here is a guide of cleaning Antimalware Doctor that you may follow. If you cannot clean the system after the use of MBAM, please follow the instructions below - As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum - If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved. Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested. One of the expert helpers there will give you one-on-one assistance when one becomes available. After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post. Please be patient when waiting for an expert help as the expert helpers can get a bit busy. Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts. If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance. Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming. Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance. If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request. NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can. Thank You PS 1. Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying. It makes the whole topic easier to read. 2. For other members who have similar issue and need someone to assist you, please click the button below and post your problem as a new topic. Thanks