sir, what happened is day before yesterday after starting my computer, there was a alert that windows data execution prevention has closed generic host process for win 32 services. i think after that evrything has happened windows update page doesn't load system restore page also doesn't open, and when i opened live one care online scanner web page the scan my pc button was missing which was there in chrome. and now its worst internet explorer has stopped working. when i scanned with kaspersky no virus was found but when i scanned with malware bytes anti-malware. it got 11 malwares its log file im attaching below. but after quaratine and deleting them also nothing solved my issue so i again restored them. and again scanned them with kaspersky but there was no virus found. and im now unable to restore my system also. please help me sir, hijack this log Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 16:12:31, on 12/05/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe C:\Program Files\Windows Live\Family Safety\fsssvc.exe C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe C:\WINDOWS\RTHDCPL.EXE C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Windows Live\Family Safety\fsui.exe C:\WINDOWS\system32\igfxsrvc.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe C:\Program Files\Launchy\Launchy.exe C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtblfs.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Windows Live\Mail\wlmail.exe C:\Program Files\Windows Live\Contacts\wlcomm.exe C:\Documents and Settings\SGDEV\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\SGDEV\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\SGDEV\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\Documents and Settings\SGDEV\Local Settings\Application Data\Google\Chrome\Application\chrome.exe C:\WINDOWS\system32\wuauclt.exe C:\Documents and Settings\SGDEV\Desktop\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,,C:\WINDOWS\system32\init.exe, O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Windows Live Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ievkbd.dll O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: DAPIELoader Class - {FF6C3CF0-4B15-11D1-ABED-709549C10000} - C:\PROGRA~1\DAP\DAPIEL~1.DLL O2 - BHO: SimpleAdblock Class - {FFCB3198-32F3-4E8B-9539-4324694ED664} - C:\Program Files\Common Files\Simple Adblock\SimpleAdblock.dll O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" O4 - HKLM\..\Run: [MotiveReportAgent] "C:\Program Files\Common Files\Motive\McciBootStrapper.exe" /url="-APPKEY=Motive -WindowContext=ReportAgent -url=file://C:\Program Files\Common Files\Motive\ReportAgent.html" /browsertype=CustomMSIE /browserpath="C:\Program Files\Common Files\Motive\MotiveBrowser.exe" /hidden O4 - HKLM\..\Run: [skyTel] SkyTel.EXE O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fsui.exe" -autorun O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe" O4 - Global Startup: Launchy.lnk = C:\Program Files\Launchy\Launchy.exe O8 - Extra context menu item: Add to Anti-Banner - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\ie_banner_deny.htm O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra button: &Virtual keyboard - {4248FE82-7FCB-46AC-B270-339F08212110} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL O9 - Extra button: URLs c&heck - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\klwtbbho.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\system32\shdocvw.dll O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\system32\shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\system32\shdocvw.dll O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\system32\shdocvw.dll O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/co...ex/qtplugin.cab O16 - DPF: {8214B72E-B0CD-466E-A44D-1D54D926038D} (CV781Object Object) - http://59.90.174.79/AVC_AX_724.cab O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll O18 - Protocol: skyline - {3A4F9195-65A8-11D5-85C1-0001023952C1} - C:\Program Files\Bhuvan\TerraExplorerX.dll O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~1\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~1\kloehk.dll O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2010\avp.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: PIXMA Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe (file missing) O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing) -- End of file - 9180 bytes
