yenni

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  1. Hi Jean, I downloaded, installed and ran Mbam's updated version after uninstalling all old files; however, the same warning about the failed pre-scan update appeared briefly, and the scan still shows no threats. The warning that I'm in "safe mode" continues whenever access to certain startup programs is attempted. I'm beginning to wonder if my desktop screen is sabotauged. Mbam and Hijack's scans follow: Files Infected: (No malicious items detected)Malwarebytes' Anti-Malware 1.30 Database version: 1306 Windows 6.0.6000 10/23/2008 10:14:56 PM mbam-log-2008-10-23 (22-14-56).txt Scan type: Quick Scan Objects scanned: 40372 Time elapsed: 2 minute(s), 18 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) -------------------------------------------------------------------------------- Files Infected: (No malicious items detected)Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:19:53 PM, on 10/23/2008 Platform: Windows Vista (WinNT 6.00.1904) MSIE: Internet Explorer v7.00 (7.00.6000.16711) Boot mode: Normal Running processes: C:\Program Files\Alwil Software\Avast4\ashDisp.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Windows\RtHDVCpl.exe C:\Program Files\HP\QuickPlay\QPService.exe C:\Program Files\HP\HP Software Update\hpwuSchd2.exe C:\Windows\System32\rundll32.exe C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe C:\Windows\ehome\ehtray.exe C:\Program Files\Logitech\SetPoint\SetPoint.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Windows\explorer.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/mail?.intl=us R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe" O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [MSConfig] "C:\Windows\System32\msconfig.exe" /auto O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [skytel] Skytel.exe O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O13 - Gopher Prefix: O15 - Trusted Zone: http://www.malwarebytes.org O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) h//acs.pandasoftware.com/activescan/cabs/as2stubie.cab O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: Intel
  2. Mbam message: "Update failed. Make sure you are connected to the Internet and your firewall is set to allow Malwarebytes' Anti-Malware to access the internet." Internet connection is active and I added Malwarebytes.org to IE options > trusted sites, since firewall is inaccessible, but update still failed. Even tried downloading to program, but mbam doesn't recognize the file. Malwarebytes' Anti-Malware 1.29 Database version: 1271 Windows 6.0.6000 10/22/2008 5:23:38 AM mbam-log-2008-10-22 (05-23-38).txt Scan type: Quick Scan Objects scanned: 39845 Time elapsed: 1 minute(s), 57 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) ------------------------------------------------------------ Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:25:27 AM, on 10/22/2008 Platform: Windows Vista (WinNT 6.00.1904) MSIE: Internet Explorer v7.00 (7.00.6000.16711) Boot mode: Normal Running processes: C:\Windows\Explorer.EXE C:\Program Files\Alwil Software\Avast4\ashDisp.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Windows\RtHDVCpl.exe C:\Program Files\HP\QuickPlay\QPService.exe C:\Program Files\HP\HP Software Update\hpwuSchd2.exe C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe C:\Windows\ehome\ehtray.exe C:\Program Files\Logitech\SetPoint\SetPoint.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/mail?.intl=us R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe" O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O13 - Gopher Prefix: O15 - Trusted Zone: http://www.malwarebytes.org O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: Panda Security Generic Uninstaller (PSGenUn) - Panda Security, S.L. - C:\PROGRA~1\INSTAL~1\{7926E~1\SMCL\SMCLpav.exe O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe -- End of file - 5689 bytes
  3. Thank you for the prompt response - however, MBAM won't update; only scans. Are there any suggestions to force the update?
  4. I'm a novice with viruses and quickly losing administrative rights on single-user, stand-alone system: normal boot fails; user rights and major programs blocked (Security, Installer, System Restore, Backups, CD/DVD, printer, etc.); driver updates and downloads fail; Avast! Resident scanner disappeared, although full scans reactivated. I'm losing system functions quickly, so desparately need help. SYSTEM INFO: HP Pavilion dv9653cl Notebook PC 2.20 GHz Intel Core2 Duo T7500 4MB 320 GB Dual HD Vista Home Premium 32-bit OS SCANS: Malwarebytes' Anti-Malware 1.29 Database version: 1276 Windows 6.0.6000 10/20/2008 11:05:34 PM mbam-log-2008-10-20 (23-05-34).txt Scan type: Quick Scan Objects scanned: 40066 Time elapsed: 2 minute(s), 48 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Panada Active Scan ;******************************************************************************* ******************************************************************************** * ******************* ANALYSIS: 2008-10-21 05:49:57 PROTECTIONS: 1 MALWARE: 2 SUSPECTS: 0 ;******************************************************************************* ******************************************************************************** * ******************* PROTECTIONS Description Version Active Updated ;=============================================================================== ================================================================================ = =================== Windows Defender 1.1.4005.0 No No ;=============================================================================== ================================================================================ = =================== MALWARE Id Description Type Active Severity Disinfectable Disinfected Location ;=============================================================================== ================================================================================ = =================== 00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No C:\Users\Sunshine\AppData\Roaming\Microsoft\Windows\Cookies\Low\sunshine@tribalfusion[1].txt 00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Users\Sunshine\AppData\Roaming\Microsoft\Windows\Cookies\Low\sunshine@ad.yieldmanager[2].txt ;=============================================================================== ================================================================================ = =================== SUSPECTS Sent Location 4 ԡ s5 ;=============================================================================== ================================================================================ = =================== ;=============================================================================== ================================================================================ = =================== VULNERABILITIES Id Severity Description 4 ԡ s5 ;=============================================================================== ================================================================================ = =================== 184379 MEDIUM MS08-001 4 ԡ s5 182048 HIGH MS07-069 4 ԡ s5 182043 HIGH MS07-064 4 ԡ s5 176382 HIGH MS07-057 4 ԡ s5 170906 HIGH MS07-045 4 ԡ s5 164913 HIGH MS07-033 4 ԡ s5 160623 HIGH MS07-027 4 ԡ s5 ;=============================================================================== ================================================================================ = =================== HijackThis Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:54:46 AM, on 10/21/2008 Platform: Windows Vista (WinNT 6.00.1904) MSIE: Internet Explorer v7.00 (7.00.6000.16711) Boot mode: Normal Running processes: C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Alwil Software\Avast4\ashDisp.exe C:\Program Files\HP\QuickPlay\QPService.exe C:\Windows\RtHDVCpl.exe C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Windows\ehome\ehtray.exe C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe C:\Program Files\Logitech\SetPoint\SetPoint.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Windows\explorer.exe C:\Program Files\Internet Explorer\IEUser.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/mail?.intl=us R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe" O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O13 - Gopher Prefix: O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: Panda Security Generic Uninstaller (PSGenUn) - Panda Security, S.L. - C:\PROGRA~1\INSTAL~1\{7926E~1\SMCL\SMCLpav.exe O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe -- End of file - 5539 bytes
  5. I'm new at posting to forums, so please excuse my ineptness. First noticed problems following email attachment download. Although attachment expected, I didn't expect the .csv format when .PDF requested. Then, keys began to skip or double-enter on outgoing email only (didn't affect system docs). Now, I'm denied access to most programs, including Avast!, Windows Firewalll, printer, CD/DVD, although PC is a stand-alone system and I'm administer and the only account. Startup programs are blocked and I'm denied permission to change. System Restore and Backups are blocked and backup to DVD failed; CD/DVD-ROM no longer recognized and unable to reinstall. Long-term driver update issues may or may not be related: device manager doesn't recognize new drivers. I've tried downloading several security scans, but very few will install or run. Spybot, Avast, and Malwarebyters show no threats, but PanadaActive Scan (below) lists 7 vulnerabilities. I'm losing system functions quickly, so desparately need help. HP Pavilion dv9653cl Notebook PC 2.20 GHz Intel Core2 Duo T7500 4MB 320 GB Dual HD Vista Home Premium 32-bit OS Scans by Malwarebytes, Panda, and HiJack This are logged below: ------------------------------------------------------------------------------------------------ Malwarebytes' Anti-Malware 1.28 Database version: 1134 Windows 6.0.6000 10/16/2008 8:51:27 AM mbam-log-2008-10-16 (08-51-27).txt Scan type: Quick Scan Objects scanned: 37622 Time elapsed: 2 minute(s), 3 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) ___________________________________________________ PandaActiveScan ;******************************************************************************* ******************************************************************************** * ******************* ANALYSIS: 2008-10-16 10:51:02 PROTECTIONS: 1 MALWARE: 3 SUSPECTS: 0 ;******************************************************************************* ******************************************************************************** * ******************* PROTECTIONS Description Version Active Updated ;=============================================================================== ================================================================================ = =================== Windows Defender 1.1.4005.0 No No ;=============================================================================== ================================================================================ = =================== MALWARE Id Description Type Active Severity Disinfectable Disinfected Location ;=============================================================================== ================================================================================ = =================== 00167642 Cookie/Com.com TrackingCookie No 0 Yes No C:\Users\Sunshine\AppData\Roaming\Microsoft\Windows\Cookies\Low\sunshine@com[1].txt 00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Users\Sunshine\AppData\Roaming\Microsoft\Windows\Cookies\Low\sunshine@ad.yieldmanager[1].txt 00262020 Cookie/Atwola TrackingCookie No 0 Yes No C:\Users\Sunshine\AppData\Roaming\Microsoft\Windows\Cookies\Low\sunshine@atwola[2].txt ;=============================================================================== ================================================================================ = =================== SUSPECTS Sent Location MS s]s5 ;=============================================================================== ================================================================================ = =================== ;=============================================================================== ================================================================================ = =================== VULNERABILITIES Id Severity Description s]s5 ;=============================================================================== ================================================================================ = =================== 184379 MEDIUM MS08-001 s]s5 182048 HIGH MS07-069 s]s5 182043 HIGH MS07-064 s]s5 176382 HIGH MS07-057 s]s5 170906 HIGH MS07-045 s]s5 164913 HIGH MS07-033 s]s5 160623 HIGH MS07-027 s]s5 ;=============================================================================== ================================================================================ = =================== Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:49:34 PM, on 10/16/2008 Platform: Windows Vista (WinNT 6.00.1904) MSIE: Internet Explorer v7.00 (7.00.6000.16711) Boot mode: Normal Running processes: C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Alwil Software\Avast4\ashDisp.exe C:\Program Files\HP\QuickPlay\QPService.exe C:\Windows\RtHDVCpl.exe C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Windows\ehome\ehtray.exe C:\Program Files\Logitech\SetPoint\SetPoint.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE C:\Program Files\Synaptics\SynTP\SynTPHelper.exe C:\Windows\explorer.exe C:\Program Files\Internet Explorer\ieuser.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/mail?.intl=us R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe" O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [skytel] Skytel.exe O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe O4 - HKLM\..\Run: [00PCTFW] "C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe" -s O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O13 - Gopher Prefix: O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - PC Tools - C:\Program Files\PC Tools Firewall Plus\FWService.exe O23 - Service: Panda Security Generic Uninstaller (PSGenUn) - Panda Security, S.L. - C:\PROGRA~1\INSTAL~1\{7926E~1\SMCL\SMCLpav.exe O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: stllssvr - Unknown owner - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe (file missing) O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe -- End of file - 6495 bytes