hitzynyc

Noknojon, I'm very much obliged for your help and kindness. I will follow your guidance. Harry, thank you for your suggestion.

Thanks very much. Are you saying that I definitely have an infection. I've now run Norton, Spyware Doctor and AVG and they all come back clean. Is it possible this is just some freak thing with Malwarebytes?

Yes, I did try those ideas about the settings--no luck. USA English here. Thanks again.

Noknojon. Thanks for the good guidance on replies. I tried the clean install you suggested, turned off all protection including av, as, and firewall, did a quick scan, and it sill hung up at nice.jpn.

Ran TFC. On Quick Scan, malwarebytes now hanging at C:\windows\system32\noise.jpn

Hi. Here is the location: "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe" Version and update are current. With heuristics disabled, a quick scan again froze at nshipsec.dll. with anti-virus off. I should add that before all this I had no problem running malwarebytes with norton or anything else. Grateful for any help.

Ran TFC. On Quick Scan, malwarebytes now hanging at C:\windows\system32\noise.jpn

Hi. Here is the location: "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe" Version and update are current. With heuristics disabled, a quick scan again froze at nshipsec.dll. with anti-virus off. I should add that before all this I had no problem running malwarebytes with norton or anything else. Grateful for any help.

Hi. I dumped temp files using CCleaner. When I click on the link you sent, I get a warning from Cisco, my router provider, that the site potentially contains malware.

Even with other anit-virus/anti-spyware disabled, Malwarebytes is freezing during quick and full scan: usually at C;\Windows\system32\nshpsec.dll but now at C:\Windows\system32\mssha.dll. I have a Windows 7 64 bit system and run Norton Internet Security 2011 and Spyware Doctor, both of which came up clean. I tried running Norton Power Eraser, but that also stalled. Grateful for any help.