jeffce

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About jeffce

  • Rank
    MBAM Super Saiyan

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  • Website URL
    http://www.linkedin.com/in/jeffreycessna
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Profile Information

  • Location
    The Hyperbolic Time Chamber
  • Interests
    Malware Removal, family and hitting the weights at the gym.
  1. That is fantastic!! Glad that everything has worked out!! Well....I guess if you wanted to leave a review the forum here would probably be the best place.
  2. Ok I think my connection has finally stabilized. I appreciate your patience. So....you have tried to create a new profile other than the admin profile and when you open it there is nothing there to include a start menu or control panel? Does it look like there is a Desktop at all??
  3. Hi, Ok so you just need another new profile? I hope that is what you mean.....I apologize for any delay and for being short but my internet connection the past few days has been horrid!!! Please go to the page here and let me know if this is what you are looking for...if so, please follow the instructions there. Hopefully I can get my own internet fixed up so I have more time. My apologies!!
  4. Glad to hear everything is still running well. Can you tell me, what is it you see when you reboot your system? Do you see different accounts that you can log into or is there just an administrator account?
  5. Providing there are no other malware related problems... IT APPEARS THAT THE LOGS WE HAVE NOW ARE NOW CLEAN! GREAT JOB!! This infection appears to have been cleared, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------- The following will implement some cleanup procedures as well as reset System Restore points: Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK. Combofix /Uninstall (Note: There is a space between the ..X and the /U that needs to be there.) ---------- AdwCleaner Double click on AdwCleaner.exe to run the tool again. Click on the Uninstall button.Click Yes when asked are you sure you want to uninstall.Both AdwCleaner.exe, its folder and all logs will be removed.-------------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly. ---------- Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions:From within Internet Explorer click on the Tools menu and then click on Options.Click once on the Security tabClick once on the Internet icon so it becomes highlighted.Click once on the Custom Level button.Change the Download signed ActiveX controls to PromptChange the Download unsigned ActiveX controls to DisableChange the Initialize and script ActiveX controls not marked as safe to DisableChange the Installation of desktop items to PromptChange the Launching programs and files in an IFRAME to PromptChange the Navigate sub-frames across different domains to PromptWhen all these settings have been made, click on the OK button.If it prompts you as to whether or not you want to save the settings, press the Yes button.Next press the Apply button and then the OK to exit the Internet Properties page.2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure: NoScript AdBlock Plus 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following below: Online Armor Free Agnitum Outpost Firewall Free Comodo Firewall Free 5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware. Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved. ----------
  6. So everything seems to be working normally?
  7. Hi, Great to hear!! Providing there are no other malware related problems... IT APPEARS THAT THE LOGS WE HAVE NOW ARE NOW CLEAN! GREAT JOB!! This infection appears to have been cleared, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------- The following will implement some cleanup procedures as well as reset System Restore points: Press the Windows key + R and this will open the Run text box. Copy/paste the following text into the Run box as shown and click OK. Combofix /Uninstall (Note: There is a space between the ..X and the /U that needs to be there.) ---------- AdwCleaner Double click on AdwCleaner.exe to run the tool again. Click on the Uninstall button.Click Yes when asked are you sure you want to uninstall.Both AdwCleaner.exe, its folder and all logs will be removed.-------------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop. If you did not have Malwarebytes Antimalware before, I would keep it and run it weekly. ---------- Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options.Click once on the Security tabClick once on the Internet icon so it becomes highlighted.Click once on the Custom Level button.Change the Download signed ActiveX controls to PromptChange the Download unsigned ActiveX controls to DisableChange the Initialize and script ActiveX controls not marked as safe to DisableChange the Installation of desktop items to PromptChange the Launching programs and files in an IFRAME to PromptChange the Navigate sub-frames across different domains to PromptWhen all these settings have been made, click on the OK button.If it prompts you as to whether or not you want to save the settings, press the Yes button.Next press the Apply button and then the OK to exit the Internet Properties page.2. FireFox If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure: NoScript AdBlock Plus 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. **There are firewalls that could be downloaded and used but I would personally only recommend using one of the following below: Online Armor Free Agnitum Outpost Firewall Free Comodo Firewall Free 5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 7. Finally, I strongly recommend that you read Miekiemoes' great advice How to prevent malware. Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved. ----------
  8. Those entries that Malwarebytes found can be removed but luckily they are not what we would consider an infection....more like what we refer to as a Potentially Unwanted Program (PUP). The infection that we have been working on originally is actually very bad indeed. Let me know how you fair with your system later tonight.
  9. When you say that there were 20+ viruses on the other computer, do you mean just since working here? Could you post the log that was created on the other system just so that I can see what it is that was detected? What do you mean your system is in disarray? I just need some clarification so that we can try to pinpoint this. I am afraid, with the severity of the infection, there may be quite a bit of damage done that we have not found yet.