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  1. On my remove/install, the error popups were taken care of by rebooting and continuing with the process. The instructions worked fine. Did you disable antivirus programs and follow instructions pertinent to Zone Alarm? Did you update Avast as mentioned in another post in this thread? The Avast update appears to resolve any conflicts with MBAM. Have you checked to see if other security programs were temporarily disabled during the remove and/or updated install?
  2. Thanks for all the diligence and hard work to resolve the problem quickly. MBAM Pro is up and running with no conflicts on my computer. The first instruction set in post #67 by AdvancedSetup worked great with my set up. Please take the following as constructive feedback. My intent is not to be critical. AdvancedSetup said (highlighting is mine) The information window which prompted me to install the updated version did not include that information. I always carefully read any pop up or instructional window before proceeding. If I had seen such instructions, I would have followed them or gone straight to www.malwarebytes.org for the download information. I believe that it is possible that others had the same problem. As my machine is an XP 32-bit machine, I add the following observations for those who have the same OS and are reading every post in this thread. A few weeks ago I began encountering problems which turned out to be related to to combination of Zone Alarm and some of the programs and web sites I use for research. Complete removal of Zone Alarm and activating Windows Firewall resolved the issues. As stated elsewhere in this thread, that may help you for now with the updated version of MBAM. The disabling of Avast during the fix referenced above is probably of vital importance. I disabled Avast according to the instructions. I did not turn Avast protections on again until after the new installation of MBAM Pro was registered and updated. All scans performed immediately afterwards came up clean. I hope this information proves to be helpful. respectfully, learning
  3. EDIT previous post: typo - "uninterrupted unexpectedly " should read "interrupted unexpectedly
  4. Maybe something a little more specific about the problem on this machine will help in troubleshooting: XP Home SP3 Avast free 6.0.1367.0 MBAM Pro: as viewed in properties in program files, version 1.60.0.59 After installing the latest version and rebooting to complete installation, an error window popped up stating that mbamseervice.exe was uninterrupted unexpectedly and to see event log for details. All subsequent reboots repeat the above. MBAM will not launch from the system tray, desktop shortcut, or manually from executables located within the program files folder. Nothing happens as is confirmed by Task Manager. Does that explanation help?
  5. Hi noknojon, Thanks for the input. I appreciate the pointer to extra information. For the present I plan to leave th IP blocked. Although Ask is a good research source, I have heard too much bad hype about the potential security issues with the Ask tool bar. Additionally I really don't think a half a dozen tool bars are necessary on a single user account. Maybe the blocking feature of Malwarebytes will contribute to some streamlining of that user account. learning
  6. Thanks all, The program in question is one I installed to find a product key for the purpose of registering a program. There are five user accounts and six users on this machine. I have taken ownership of maintenance, security, and assisting the other users on this machine. --- quite a chore at times --- I will leave produkey in quarantine. I really don't need it along with the other 160+ programs installed here. Regarding the blocked IP adress: I merely posted the entire log because I have found it to be common for people providing guidance to ask for logs in their entirety. I was quite pleased that Malwarebytes blocked the IPs. I am pretty sure I know the source of the IP address. If it is related to the lists provided above, I believe it to be a tag along (MALWARE?) installation for some other program. I have specifically warned all users of this machine about the ills of mywebsearch and smileycentral. Judging from a Google search of the IP address and the user account which initiated the blocked communications, I believe I have found the source. The Lady of the House is a big fan of tool bars. Ask tool bar appears to be one of the ones tied to that IP address. Unfortunately Ask is one of her favorite tool bars, despite my continued warnings to find another one to satisfy her wishes. For this cause, I have this machine (over)loaded with security programs. The other users tend to ignore some warnings if they really want to visit or install questionable sites or programs. Thanks again for your insight. learning
  7. Hi, I have recently upgraded from the free version to the retail version of Malwarebytes. The real time protection has intercepted and blocked a program. A copy of the log and my comments about the log follow (Note -- names have been edited in the log): 05:18:30 MYNAME MESSAGE Protection started successfully 05:18:44 MYNAME MESSAGE IP Protection started successfully 11:47:34 USERNAME IP-BLOCK 66.235.126.51 11:47:37 USERNAME IP-BLOCK 66.235.126.51 11:47:43 USERNAME IP-BLOCK 66.235.126.51 11:47:55 USERNAME IP-BLOCK 66.235.126.51 11:47:58 USERNAME IP-BLOCK 66.235.126.51 11:48:04 USERNAME IP-BLOCK 66.235.126.51 16:19:28 MYNAME DETECTION C:\Documents and Settings\MYNAME\My Documents\Downloads\produkey\ProduKey.exe Tool.KeyViewer QUARANTINE I have quarantined it, pending answers/guidance I may receive in this forum. The portion highlighted in yellow is a legitimate program saved in an unconventional path. It is from Nirsoft. The program itself does scan as clean. For personal organization preferences I have this (and similar programs) saved in the path shown above. I do understand that the conventional saved location would be in Program Files. I suspect that this is the cause of the alert I received. I don't believe this is a true false positive, in the sense that I understand false positives. Is my reasoning on this correct? If so, I plan to move the entry from quarantine to ignore. Is this a reasonable tactic to retain use of the program and prevent further alerts? Thanks for your guidance.
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