Jump to content

MalwareBytes stops responding


Recommended Posts

I've run serveral scans using MalwareBytes. I keep finding threats that won't remove. They have a "green bug" along side the name. These threats are not found when using AVG or HouseCalls. Both of those programs tell me that all is OK.

There are no files found, just folders.

What displays in MalwareBytes are 22 folders called

PUP.ReportsArcade

Every time I choose to have MalwareBytes remove these folders, MalwareBytes stops responding and I have to use Task Manager to close the program after about 15 minutes.

They are in Users\User\ApplicationData and

the Users\User\AppData\Local folders

There were files with the same name, but they were removed on the first scan I did. These folders were not removed at that time.

I have a few questions

1 - Is this a threat, even though other anti-virus programs don't find it?

2 - Are there different colour icons (bugs) used to denote threat level? (These icons are green.)

3 - How serious is it?

4 - Are the folders that remain still a threat even though no files show up as a threat?

5 - Should files within such folders show up if they are there? Or were they successfully removed when I ran the first scan?

5 - Why does MalwareBytes keep hanging and not responding when I attempt to remove even one of these folders.

Thank You

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.