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Cannot install Malwarebytes-access denied

3 posts in this topic

I was able to restore my desktop icons/programs and was able to run Malwarebytes from Chameleon but am still unable to install Malwarebytes. Each time I try I get an access denied message at the end of the install and it rolls back. I have attached my dds and attach log per instructions as a start to get some help. Thanks! Christine


DDS (Ver_2011-08-26.01) - NTFSx86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_30

Run by repair at 16:16:44 on 2012-03-18

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.503.51 [GMT -4:00]



============== Running Processes ===============


C:\WINDOWS\system32\svchost.exe -k DcomLaunch


C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe







C:\Program Files\SUPERAntiSpyware\SASCORE.EXE

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe



C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

C:\Program Files\Java\jre6\bin\jqs.exe


C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe


C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Canon\CAL\CALMAIN.exe


C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe







C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe


C:\Program Files\Microsoft IntelliPoint\point32.exe

C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE

C:\Program Files\Sony\Content Transfer\ContentTransferWMDetector.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe


C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\internet explorer\iexplore.exe

C:\Program Files\internet explorer\iexplore.exe

C:\Program Files\internet explorer\iexplore.exe


============== Pseudo HJT Report ===============


uStart Page = hxxp://

uSearch Bar = hxxp://

uDefault_Page_URL = hxxp://

BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll

BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll

BHO: Java Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll

BHO: PPCScamBHO Class: {7e3659a6-4bc5-4d93-b3fd-8b5acc2feded} - c:\program files\peoplepc\toolbar\ScamGrd.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [igfxtray] c:\windows\system32\igfxtray.exe

mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe

mRun: [igfxpers] c:\windows\system32\igfxpers.exe

mRun: [intelWireless] c:\program files\intel\wireless\bin\ifrmewrk.exe /tf Intel PROSet/Wireless

mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe

mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"

mRun: [dla] c:\windows\system32\dla\tfswctrl.exe

mRun: [intelliPoint] "c:\program files\microsoft intellipoint\point32.exe"

mRun: [LVCOMS] c:\program files\common files\logitech\qcdriver\LVCOMS.EXE

mRun: [ContentTransferWMDetector.exe] c:\program files\sony\content transfer\ContentTransferWMDetector.exe

mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [Corel Photo Downloader] c:\program files\corel\corel photo album 6\MediaDetect.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll

DPF: {01016526-5E80-11D8-9E86-0007E96C65AE} - hxxps://

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://

DPF: {192F9A01-8030-48CE-9BC6-B03DE3E613C6} - hxxps://

DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://

DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} - hxxp://

DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - hxxp://

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://

DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://

DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://

DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://


DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://

TCP: DhcpNameServer =

TCP: Interfaces\{C2B67539-BE10-4883-A14C-50FA1A49AED6} : DhcpNameServer =

Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL

Notify: igfxcui - igfxdev.dll

Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL


================= FIREFOX ===================


FF - ProfilePath -


============= SERVICES / DRIVERS ===============


R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]

R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]

R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]

R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-5-14 135664]

S3 BlackBox;BlackBox SR2; [x]

S3 gel90xne;gel90xne;\??\c:\docume~1\matt\locals~1\temp\gel90xne.sys --> c:\docume~1\matt\locals~1\temp\gel90xne.sys [?]

S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-5-14 135664]


=============== Created Last 30 ================


2012-03-18 00:16:04 -------- d-----w- c:\documents and settings\repair\application data\Malwarebytes

2012-03-17 23:59:22 -------- d-sh--w- c:\documents and settings\repair\PrivacIE

2012-03-17 23:59:16 -------- d-----w- c:\documents and settings\repair\application data\ScamGuard

2012-03-17 23:54:35 -------- d-----w- c:\documents and settings\repair\application data\AVG2012

2012-03-17 23:54:33 -------- d-----w- c:\documents and settings\repair\local settings\application data\Apple Computer

2012-03-17 23:54:20 -------- d-----w- c:\documents and settings\repair\local settings\application data\SupportSoft

2012-03-17 23:54:02 -------- d-sh--w- c:\documents and settings\repair\IETldCache

2012-03-17 23:53:00 -------- d-----w- c:\documents and settings\repair\application data\Intel

2012-03-17 23:53:00 -------- d-----w- c:\documents and settings\repair\application data\AOL


==================== Find3M ====================


2012-03-17 23:36:19 701198 ----a-w- c:\windows\system32\PerfStringBackup.TMP


============= FINISH: 16:18:02.01 ===============



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Logs will be closed if you haven't replied within 3 days

Please don't attach the scans / logs for these tools, use "copy/paste".

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Please do not attach the scan results from Combofx. Use copy/paste.

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Download ComboFix from one of these locations:

Link 1

Link 2 If using this link, Right Click and select Save As.

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
  • Double click on ComboFix.exe & follow the prompts.
    Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.
    Note: If you have XP SP3, use the XP SP2 package.
    If Vista or Windows 7, skip the Recovery Console part
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.


1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.

4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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