drjsp

Lifetime registration?

6 posts in this topic

ID: 1   Posted (edited)

I changed computers a while ago and attempted to download the "lifetime" licensed software; the ID and Key didn't work. I emailed customer support with all the information on the receipt that is sitting in front of me and was told that they "had no record" of my transaction.

WTH?

I paid $14.99 (sale price) for nothing.

I thought I'd give Malware bytes one more chance to make good. Admin/Customer support can contact me at

Edited by Mainard
Removed Email address

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suggestions:

delete your email address from your post (if you can).

never put an email address in a public forum.

it could cause a ton of spam for you...

regards, david

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Hello drjsp and welcome to the Malwarebytes forums!

I have sent you a private message regarding this issue.

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Thank you.

I sen a reply and have heard nothing back. What's the scoop??

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Yep. Again, stellar Malwarebytes customer service (insert roll eyes here). I didn't expect much and I was not disappointed.

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I'm not sure what happened here- I'll speak with our support team right away to try and get this resolved.

Sorry for the trouble.

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