Sign in to follow this  
Followers 0
biztips

downloaded update now just get black screen blinking cursor

6 posts in this topic

yesterday I downloaded the update, it said I needed then to restart my computer.

Went to restart - and all I can get is a black screen w/a blinking cursor. No windows home page no start menu no nothing.

Now what?

PS windows 7, newer hp co9mputer

Share this post


Link to post
Share on other sites

restarted manually, held down f8 key, now it says:

reboot & select proper boot device or insert boot media in selected boot drive & press a key

I have no idea what it's telling me to do or why.

All i wanted to do yesterday was update malwarebytes & restart the computer

Share this post


Link to post
Share on other sites

Hello and :welcome:

This may be silly, but do you have a usb flash drive inserted or do you have a CD in the CD tray, if so remove them and try to reboot once again.

Share this post


Link to post
Share on other sites

No, nothing inserted in any drive. Turned the computer off before bed last night, turned it on this morning - it DID briefly show the startup screen from HP (where I can choose like f9 or f11).

Then a black screen with white letters came up - couldn't copy it all down, but:

Intel UNDI, PXE-21 (build 083)

bunch of stuff about patents

Client MAC ADDR 64 31 50 33 2454 GUID... something... ended in DHCP... with a scrolling cursos

That was up a few seconds,

then there was a fast message about No Boot Filename Received and now the original message I posted about reboot is on the screen.

Share this post


Link to post
Share on other sites

OK with what you are experiencing it going to be best to contact support for a one on one help with getting it back up and going.....

As a paying customer, you can contact the help desk by filling out the web form --> Right HERE.

Our online experts will be able to assess your problem further - Thank You -

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.