Malwarebytes block my internet access

[MC_Kejml]

Hi,

I have bought Malwarebytes Pro, and soon it started blocking ports and IPs. At first I thought that it's pretty awesome, but then my internet stopped working. I have tried to look after the list of ports and IPs Malwarebytes blocks, but to no avail to tamper with it myself. I have also tried the "netsh winsock reset" command, to no avail.

What exactly happens is that I can't even repair the connection when MB is on, it crashes on "Refreshing IP address" or something like that, it's the first thing that shows up when I want to repair the connection. I am using Win XP.

When I shut down the protection, after a while, the internet works perfectly (I need to wait a while or turn the modem on/off), so it must be Malwarebytes. I quite like MB, so I'd like to look for a solution first before changing my antivir.

Thanks a lot for help!

[Firefox]

Hello and

First off, let me just say that Malwarebytes is by no means a replacement for your antivirus software. Malwarebytes is designed to work along side your updated antivirus software. Second, Malwarebytes does not block all traffic so there may be more going on with your computer.

Have you updated Malwarebytes and ran a quick scan? Were any infections found? What antivirus software are you currently using?

[MC_Kejml]

Hello and

First off, let me just say that Malwarebytes is by no means a replacement for your antivirus software. Malwarebytes is designed to work along side your updated antivirus software. Second, Malwarebytes does not block all traffic so there may be more going on with your computer.

Have you updated Malwarebytes and ran a quick scan? Were any infections found? What antivirus software are you currently using?

Thanks for your reply - and for the tip. I will look for some antivir to work with MB.

I have already updated MB on first use and deleted about 5 infections found. I am using no protection software except MB.

This is the second day I have disabled MB in msconfig and the web works flawlessly.

[Firefox]

POST DDS Logs

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• 
  When done, DDS will open two (2) logs:
  

1. DDS.txt
   
2. Attach.txt
   

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.
  

[exile360]

I would recommend getting checked for infection. If your system has a hidden DNS hijack re-routing your internet connection to a malicious DNS server, then that might explain why you can't connect with Malwarebytes active, as it could be blocking connections to the malicious server.

[Firefox]

Oh Great idea exile, I had not thought of that...

@ MC_Kejml below are the instructions you need to get your system checked out....

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  
• After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification,
  so that you're alerted when someone has replied to your post.

NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

• If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  
• You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site --> >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

PS: Please use the "Reply to this topic" button not the Reply button when you start replying.