Malwarebytes 1.62 update rejects my license code

[Merit_support]

I did an update to the Malwarebytes Pro program today which required a computer restart. After restarting, Malwarebytes generated Error: 2. I closed the popup error message and launched Malwarebyte's manually. The update launched as a trial. When I enteredd my ID and license code, it rejected it saying that it is invalid. Well, it is the very same ID and code that I have used since I purchased it in 2008 so why does it not work now? i am copying the code from the Cleverbridge receipt.

I tried downloading Malwarebytes and reinstalling but it made no difference.

[orubio]

Hello and welcome to the Malwarebytes forum. Thank you for choosing Malwarebytes Anti-Malware as your malware security solution, my name is Oscar Rubio and I'll be assisting you today.

Please submit a ticket with the problem on our helpdesk and we will be happy to assist you.

http://helpdesk.malwarebytes.org

[Merit_support]

Thanks I did.

Event viewer shows:

MBAMService

2012/07/12 18:18:09 -0400 OFFICE-PC Doug ERROR StartServiceCtrlDispatcher failed with error code 1063

[Merit_support]

Well, maybe this will get resolved next week. I purchased Malwarebytes several years ago so did not expect my license to expire like this. At least it is not my primary security program.

[Firefox]

I am sure your issue will get resolved shortly, its a weekend so there may not be folks available to review your ticket as of yet. As long as your using a commercial version of Malwarebytes it should not expire.

[Merit_support]

It now says I have 9 days remaining on the trial. I do have a commercial computer and understand that the Malwarebytes license on those must be renewed annually; however, this problem is with my family computer which is suppose to have a lifetime license. When updating to the latest version, Malwarebytes should not lose the license information.

[AdvancedSetup]

I just looked on the Help desk and there is no ticket under your current email address.

Please send me a Private Message with your help desk ticket number or your Cleverbridge order number and we'll get you fixed up as quickly as we can.

Thank you

[AdvancedSetup]

Closing topic as user was assisted via help desk.