Scott_48 Posted July 24, 2012 ID:575515 Share Posted July 24, 2012 The programme starts then hangs up, I have run from Chameleon with the same result.Please find files,as requested, attached.Malware_attach.txtMalware_dds.txt Link to post Share on other sites More sharing options...
Maniac Posted July 24, 2012 ID:575612 Share Posted July 24, 2012 Hello Scott_48 and ! My name is Maniac and I will be glad to help you solve your malware problem.Please note:If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.Make sure you read all of the instructions and fixes thoroughly before continuing with them.Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.Step 1Please uninstall the following applications:µTorrentuTorrentBar ToolbarWiseConvert ToolbarStep 2Download aswMBR.exe to your desktop. Double click the aswMBR.exe to run it Click the "Scan" button to start scan On completion of the scan click save log, save it to your desktop and post in your next reply Step 3Please boot in Safe mode with Networking.http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=trueNext:Launch Malwarebytes' Anti-MalwareGo to Update tab and select Check for Updates. If an update is found, it will download and install the latest version. Go to Scanner tab and select Perform Quick Scan, then click Scan.The scan may take some time to finish,so please be patient.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy&Paste the entire report in your next reply.Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.In your next reply, post the following log files:aswMBR logMalwarebytes' Anti-Malware log Link to post Share on other sites More sharing options...
Scott_48 Posted July 25, 2012 Author ID:576110 Share Posted July 25, 2012 Hi,I carried out the instructions as requested, please see the attached files.Regards,Scott2012_07_25_aswMBR.txtmbam-log-2012-07-25 (02-24-08).txt Link to post Share on other sites More sharing options...
Maniac Posted July 25, 2012 ID:576574 Share Posted July 25, 2012 Scott, please read my instructions again:Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.On completion of the scan click save log, save it to your desktop and post in your next reply Copy&Paste the entire report in your next reply.In your next reply, post the following log files: Link to post Share on other sites More sharing options...
Staff screen317 Posted July 31, 2012 Staff ID:579151 Share Posted July 31, 2012 Are you still with us? This topic will be closed in a few days if we do not hear back from you. Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 3, 2012 ID:580219 Share Posted August 3, 2012 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 7, 2012 ID:581793 Share Posted August 7, 2012 Topic re-opened per request of Scott_48 Link to post Share on other sites More sharing options...
Maniac Posted August 7, 2012 ID:581842 Share Posted August 7, 2012 Please follow my last instructions. Link to post Share on other sites More sharing options...
Scott_48 Posted August 9, 2012 Author ID:582543 Share Posted August 9, 2012 I have a problem in that I cannot copy and paste to the Malwarebytes email reply box.Scott Link to post Share on other sites More sharing options...
Maniac Posted August 9, 2012 ID:582662 Share Posted August 9, 2012 Please attach them. Link to post Share on other sites More sharing options...
Scott_48 Posted August 9, 2012 Author ID:582792 Share Posted August 9, 2012 Hi,As requested I have attached the two files.Regards,Scott2012_07_25_aswMBR.txtmbam-log-2012-07-25 (02-24-08).txt Link to post Share on other sites More sharing options...
Maniac Posted August 10, 2012 ID:583213 Share Posted August 10, 2012 Please visit this webpage for download links, and instructions for running the tool: http://www.bleepingcomputer.com/combofix/how-to-use-combofix* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Please post the C:\ComboFix.txt in your next reply for further review.Note: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error. Link to post Share on other sites More sharing options...
Maurice Naggar Posted August 19, 2012 ID:587296 Share Posted August 19, 2012 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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