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dreambiggerdarling

Please help - infected computer and Malwarebytes won't run.

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Hi,

About an hour ago my computer was infected with a virus as I was streaming a video. A windows command processor keeps popping up on my computer. I attempted a System Restore twice but each time it was unsuccessful in solving the problem. I was directed to your site and so downloaded Malwarebytes to my computer. My problem is - it will not run on my computer - is the virus stopping this from running?

My operating system is Windows 7 on an HP computer. My anti-virus software is Microsoft Security Essentials - it has just alerted me that it has found Trojan:Win32/Ramnit.D and it has been Quarantined.

Please help! This is my first virus and I have no idea what to do!

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Update: I have followed the advice I found on another thread:

"The fix(s) smile.gif

If you already have MBAM installed on your computer.

Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM"

I have now been able to open MBAM and it is currently running a Full Scan of my computer.

I will update again when the scan has completed.

Any help in the meantime is greatly appreciated!

Thank you

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Hello dreambiggerdarling and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.

When the scan finished, please post the log file in your next reply.

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Are you still with us? This topic will be closed in a few days if we do not hear back from you.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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